Cannot Browse MSN

staceyramsey · 03-30-2008, 10:50 PM

3 days ago, I noticed that while trying to read my Hotmail, and go to msn.com, it would either take forever to load or wouldn't load at all. I could browse all other sites fine. Then I realized that the Trojan, Snifula had infected my computer and destroyed my network adapters and therefore forced me to do a system restore. The computer is back up and running except for this msn problem. When I go to www.hotmail.com, it loads slow but gets there. Then when I try to click the home button, to go to the msn.com home page, it won't go there. I'll close out and go back in and 1 out of 3 times, it'll go to the homepage but then when I try to go to msn games, it won't let me. ever. Up until 3 days ago, I could browse fine. Any suggestions?
I have Windows XP and IE7 & AT&T Yahoo browser and it happens on both.

**Go The Power** · 03-31-2008, 12:43 AM

Hello and welcome to TSF

I would recommend that you go here; read and follow the instructions very carefully; then, post all the requested logs and information; as instructed, to here. (Just click on the coloured links.)

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.

Good luck

Please also remember DO NOT post your logs in this thread, please start a new thread here. (Just click on the coloured link.) and post the logs.

03-30-2008, 10:50 PM	#1 (permalink)
staceyramsey Registered User Join Date: Mar 2008 Posts: 2 OS: Windows XP SP2	Cannot Browse MSN 3 days ago, I noticed that while trying to read my Hotmail, and go to msn.com, it would either take forever to load or wouldn't load at all. I could browse all other sites fine. Then I realized that the Trojan, Snifula had infected my computer and destroyed my network adapters and therefore forced me to do a system restore. The computer is back up and running except for this msn problem. When I go to www.hotmail.com, it loads slow but gets there. Then when I try to click the home button, to go to the msn.com home page, it won't go there. I'll close out and go back in and 1 out of 3 times, it'll go to the homepage but then when I try to go to msn games, it won't let me. ever. Up until 3 days ago, I could browse fine. Any suggestions? I have Windows XP and IE7 & AT&T Yahoo browser and it happens on both.

03-31-2008, 12:43 AM	#2 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 11,003 OS: Windows XP Home SP2 Blog Entries: 1	Re: Cannot Browse MSN Hello and welcome to TSF I would recommend that you go here; read and follow the instructions very carefully; then, post all the requested logs and information; as instructed, to here. (Just click on the coloured links.) Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can. Good luck Please also remember DO NOT post your logs in this thread, please start a new thread here. (Just click on the coloured link.) and post the logs. __________________