IE7 problem - no internet connection

Steve Webb · 02-11-2008, 12:59 PM

Running Windows XP and IE7 with no problems for some time.
Now IE7 won't open any webpage - says that there is no internet connection but there is because I can still connect to my mailbox in Outlook and my daughter can still use MSN Messenger.

I have checked Internet connection using router's diagnostics and everything is fine.

My other PC also running IE7 and connecting through the same router has no problems connecting (although it does keep closing saying that an error has occurred and Explorer has to shut down)

**Go The Power** · 02-11-2008, 11:14 PM

Try this

http://blogs.msdn.com/ie/archive/2006/06/12/628499.aspx

Steve Webb · 02-12-2008, 11:15 AM

Tried reset but it didn't make any difference.

Somebody suggested it might be something to do with an update that I downloaded - the update was KB942615.

I followed some instructions on Microsoft's own site and uninstalled this update but again it didn't make any difference

It seems that lots of people are having the same problem

**Go The Power** · 02-13-2008, 12:22 AM

Do you have these problems in any other browsers? Please try one of the below (both are free):

Firefox
http://www.mozilla.com/en-US/firefox/
Opera
http://www.opera.com/

Steve Webb · 02-13-2008, 04:17 AM

Probably a stupid question but how do I download them when I can't get access to the Internet?

Steve Webb · 02-13-2008, 04:18 AM

Sorry - meant to say that I can't get access on that particular PC

**Go The Power** · 02-13-2008, 04:45 AM

Can you download them on another computer and transfer them over?

can you use IE by doing this:

Click Start, All programs, Accessories, System tools and click on Internet Explore (No Addons)

Steve Webb · 02-13-2008, 05:23 AM

I installed Firefox and the Internet is now working perfectly so I guess it was a problem with IE7 and/or the update

I'm fed up with Microsoft and their updates - they seem to cause more problems than they cure.

I'm happy to carry on with Firefox if you think IE7 was the only reason we couldn't access Internet - is there anything else I should be checking though?

Many thanks

**Go The Power** · 02-13-2008, 11:45 PM

I cant really think of somthing else to try. Maybe a reinstal IE. But I personally use Firefox and I think it is a better browser.

Steve Webb · 02-15-2008, 01:37 AM

Many thanks Go The Power -should I close the thread now or are you continuing with rbaudo on the same thread?

**Go The Power** · 02-15-2008, 01:47 AM

I can close the thread if you like? but if your problem is solved i can just mark this thread solved, its up too you.

I will move rbaudo post to a new thread.

02-11-2008, 12:59 PM	#1 (permalink)
Steve Webb Registered User Join Date: Nov 2007 Posts: 10 OS: Windows XP	IE7 problem - no internet connection Running Windows XP and IE7 with no problems for some time. Now IE7 won't open any webpage - says that there is no internet connection but there is because I can still connect to my mailbox in Outlook and my daughter can still use MSN Messenger. I have checked Internet connection using router's diagnostics and everything is fine. My other PC also running IE7 and connecting through the same router has no problems connecting (although it does keep closing saying that an error has occurred and Explorer has to shut down)

02-11-2008, 11:14 PM	#2 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 11,006 OS: Windows XP Home SP2 Blog Entries: 1	Re: IE7 problem - no internet connection Try this http://blogs.msdn.com/ie/archive/2006/06/12/628499.aspx __________________

02-12-2008, 11:15 AM	#3 (permalink)
Steve Webb Registered User Join Date: Nov 2007 Posts: 10 OS: Windows XP	Re: IE7 problem - no internet connection Tried reset but it didn't make any difference. Somebody suggested it might be something to do with an update that I downloaded - the update was KB942615. I followed some instructions on Microsoft's own site and uninstalled this update but again it didn't make any difference It seems that lots of people are having the same problem

02-13-2008, 12:22 AM	#4 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 11,006 OS: Windows XP Home SP2 Blog Entries: 1	Re: IE7 problem - no internet connection Do you have these problems in any other browsers? Please try one of the below (both are free): Firefox http://www.mozilla.com/en-US/firefox/ Opera http://www.opera.com/ __________________

02-13-2008, 04:17 AM	#5 (permalink)
Steve Webb Registered User Join Date: Nov 2007 Posts: 10 OS: Windows XP	Re: IE7 problem - no internet connection Probably a stupid question but how do I download them when I can't get access to the Internet?

02-13-2008, 04:18 AM	#6 (permalink)
Steve Webb Registered User Join Date: Nov 2007 Posts: 10 OS: Windows XP	Re: IE7 problem - no internet connection Sorry - meant to say that I can't get access on that particular PC

02-13-2008, 04:45 AM	#7 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 11,006 OS: Windows XP Home SP2 Blog Entries: 1	Re: IE7 problem - no internet connection Can you download them on another computer and transfer them over? can you use IE by doing this: Click Start, All programs, Accessories, System tools and click on Internet Explore (No Addons) __________________

02-13-2008, 05:23 AM	#8 (permalink)
Steve Webb Registered User Join Date: Nov 2007 Posts: 10 OS: Windows XP	Re: IE7 problem - no internet connection I installed Firefox and the Internet is now working perfectly so I guess it was a problem with IE7 and/or the update I'm fed up with Microsoft and their updates - they seem to cause more problems than they cure. I'm happy to carry on with Firefox if you think IE7 was the only reason we couldn't access Internet - is there anything else I should be checking though? Many thanks

02-13-2008, 11:45 PM	#9 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 11,006 OS: Windows XP Home SP2 Blog Entries: 1	Re: IE7 problem - no internet connection I cant really think of somthing else to try. Maybe a reinstal IE. But I personally use Firefox and I think it is a better browser. __________________

02-15-2008, 01:37 AM	#10 (permalink)
Steve Webb Registered User Join Date: Nov 2007 Posts: 10 OS: Windows XP	Re: IE7 problem - no internet connection Many thanks Go The Power -should I close the thread now or are you continuing with rbaudo on the same thread?

02-15-2008, 01:47 AM	#11 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 11,006 OS: Windows XP Home SP2 Blog Entries: 1	Re: IE7 problem - no internet connection I can close the thread if you like? but if your problem is solved i can just mark this thread solved, its up too you. I will move rbaudo post to a new thread. __________________