bigwebportal taken over homepage

julie01 · 10-24-2004, 07:43 PM

Hi, I have just registered as a new user, please advise if I am in the wrong area.

Am using XP Pro service pack 1, Internet Explorer 6, Norton Antivirus 2004 and Zone Alarm Pro 5.1.

My home page in Internet Explorer keeps defaulting to www.bigwebportal.com. Have tried changing it in properties, and also under Internet Options under Control Panel but it keeps changing back.

How does this happen. My young son plays Diablo often. Could he unknowingly downloading this rubbish?

Hope you can help,

Much appreciated,

Julie

CTSNKY · 10-24-2004, 07:57 PM

I'd say almost certainly his activities have contributed to your situation.

Please download HijackThis. Create a folder at C:\HJT and move HijackThis.exe there. Run a scan and save the log file. Post the whole log file here. Do not fix anything since most of them listed there are harmless (some are system required). This program will help us determine if there is any spyware/malware on your computer.

Post the log in the Security/AV Forum for analysis.

julie01 · 10-25-2004, 12:55 AM

Thanks so much for your prompt reply. I ran hijack this, but when i went to post it i read the messages re what to do before posting logs. i followed the instructions, downloaded and rean ad-aware and the problem has been fixed along with removing many other spyware type files.

Thank you for you help

julie

10-24-2004, 07:43 PM	#1 (permalink)
julie01 Registered User Join Date: Oct 2004 Posts: 2 OS: windows xp pro	bigwebportal taken over homepage Hi, I have just registered as a new user, please advise if I am in the wrong area. Am using XP Pro service pack 1, Internet Explorer 6, Norton Antivirus 2004 and Zone Alarm Pro 5.1. My home page in Internet Explorer keeps defaulting to www.bigwebportal.com. Have tried changing it in properties, and also under Internet Options under Control Panel but it keeps changing back. How does this happen. My young son plays Diablo often. Could he unknowingly downloading this rubbish? Hope you can help, Much appreciated, Julie

10-24-2004, 07:57 PM	#2 (permalink)
CTSNKY Knower of all that is MS Join Date: Aug 2004 Posts: 10,755 OS: (multiple machines) 95, 98, 2K & XP Home & Pro	I'd say almost certainly his activities have contributed to your situation. Please download HijackThis. Create a folder at C:\HJT and move HijackThis.exe there. Run a scan and save the log file. Post the whole log file here. Do not fix anything since most of them listed there are harmless (some are system required). This program will help us determine if there is any spyware/malware on your computer. Post the log in the Security/AV Forum for analysis. __________________ GO BIG BLUE!!

10-25-2004, 12:55 AM	#3 (permalink)
julie01 Registered User Join Date: Oct 2004 Posts: 2 OS: windows xp pro	bigwebportal problem Thanks so much for your prompt reply. I ran hijack this, but when i went to post it i read the messages re what to do before posting logs. i followed the instructions, downloaded and rean ad-aware and the problem has been fixed along with removing many other spyware type files. Thank you for you help julie