Internet

UseHerFrendlee · 12-15-2007, 09:19 AM

my original problem was that MSN Explorer (6) crashes upon start-up - "Microsoft Internet Explorer has encountered and Error and needs to close......" Now, there is an option to send error report, which I choose. There is also a "View Details," but I can't copy and paste it anywhere.

all i can get is this

AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: urlmon.dll
ModVer: 6.0.2900.3231 Offset: 0003b5ce

in the Error Report, the only thing can copy and paste is this:

C:\DOCUME~1\NICK\LOCALS~1\Temp\2121_appcompat.txt

and from Help and Support Center's Error Logs, I can show you this:

Saturday, December 15, 2007 Application Error Faulting application iexplore.exe, version 6.0.2900.2180, faulting module urlmon.dll, version 6.0.2900.3231, fault address 0x0003b5ce.

Saturday, December 15, 2007 Application Error Fault bucket 564261486.

DELL Dimension 2400
Processor Intel(R) Pentium(R) 4 CPU 2.80GHz
Processor Speed 2.72 GHz
Memory (RAM) 512 MB
Operating System Microsoft Windows XP Home Edition
Operating System Version 5.1.2600

a little help please?

**Go The Power** · 12-16-2007, 02:54 AM

Can you run IE by doing this:

Click Start, All programs, Accessories, System tools and click on Internet Explore (No Addons)

UseHerFrendlee · 12-16-2007, 09:12 AM

Quote:

Originally Posted by Go The Power

Can you run IE by doing this:

Click Start, All programs, Accessories, System tools and click on Internet Explore (No Addons)

Actually, I can't. That's the only option not under that System Tools drop-down menu. Where else can I access this?

**Go The Power** · 12-16-2007, 03:43 PM

Open IE and go to Tools => Internet Options => Advanced and uncheck "Enable third-party browser extensions" (requires restart). Try opening links after you rebooted and let us know if you still have a problem.

UseHerFrendlee · 12-17-2007, 09:31 AM

I did that, and the problem is still there. It takes about 2 or 3 times to open MSN Internet Explorer initially, and after I am already on-line, if I try to open a new window, it will occasionally do the same thing.

**Go The Power** · 12-17-2007, 03:32 PM

Would updating to IE7 be an option?

UseHerFrendlee · 12-17-2007, 09:22 PM

I don't know, I didn't have the problem before this week. I would prefer not to go with IE7, but if that is the only way to fix the problem, then I will. Any other ideas?

**Go The Power** · 12-18-2007, 01:30 AM

Try this click Start => Control Panel => Add/Remove programs, click on the button Show updates, find the update with the no KB924615 click uninstall

UseHerFrendlee · 12-18-2007, 06:50 AM

Quote:

Originally Posted by Go The Power

Try this click Start => Control Panel => Add/Remove programs, click on the button Show updates, find the update with the no KB924615 click uninstall

I searched through all of the programs and updates, and couldn't find KB924615. I even did a search using that file name and as a keyword and it wasn't there either.

GrandMstrBud · 12-20-2007, 09:16 AM

Uninstall KB942615 and let me know if that works.

UseHerFrendlee · 12-21-2007, 07:36 AM

Quote:

Originally Posted by GrandMstrBud

Uninstall KB942615 and let me know if that works.

I never had that file on my computer, at least not that I can find. I installed IE 7, which seems to work fine. One concern that I still have is that the browser takes between 2 to 3 clicks on the Back button or arrow. It did this in IE 6, I believe after I installed my new Anti-Virus software and firewall.

Avira AntiVir PersonalEdition Classic
Productversion build.dat 7.06.00.270 9/19/2007

Zone Alarm
Version 7.0.462.000

**Go The Power** · 01-04-2008, 08:01 PM

If you want to use IE6 still, there is a fix for the error:

http://support.microsoft.com/kb/946627/

UseHerFrendlee · 01-05-2008, 06:54 AM

I have already upgraded to IE7, which is ok I guess. I still have the problem with the browser reloading slowly, and also the fact that I need to hit the Back button or use the mouse 2 or 3 times to return to the previous page. What do you think is the reason for this? The new firewall? Antivirus? Time for a new PC?

Eye half know eye deer.

**Go The Power** · 01-05-2008, 05:05 PM

Try a reinstall:

Re-install Internet Explore 7

Please go Here (Click on the Blue link) and download a fresh version of Internet Explore 7.
Uninstall the version of IE you have installed now, to do so follow these steps:

Click Start
Click Control Panel
Double click Add or Remove Programs
Scroll down until you find Internet Explore
Then click Change/Remove, and follow the prompts.

** Please Note: If you are unable to see IE7 in Add or Remove Programs follow these steps:

Click Start
Click Run
Type or copy and paste, into the text box:

%windir%\ie7\spuninst\spuninst.exe

Then Press Enter **

Restart your computer.
Install the fresh version of Internet Explore.

12-15-2007, 09:19 AM	#1 (permalink)
UseHerFrendlee Registered User Join Date: Oct 2007 Posts: 49 OS: Windows XP Home Edition Version 2002 Service Pack 2 My System	Internet my original problem was that MSN Explorer (6) crashes upon start-up - "Microsoft Internet Explorer has encountered and Error and needs to close......" Now, there is an option to send error report, which I choose. There is also a "View Details," but I can't copy and paste it anywhere. all i can get is this AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: urlmon.dll ModVer: 6.0.2900.3231 Offset: 0003b5ce in the Error Report, the only thing can copy and paste is this: C:\DOCUME~1\NICK\LOCALS~1\Temp\2121_appcompat.txt and from Help and Support Center's Error Logs, I can show you this: Saturday, December 15, 2007 Application Error Faulting application iexplore.exe, version 6.0.2900.2180, faulting module urlmon.dll, version 6.0.2900.3231, fault address 0x0003b5ce. Saturday, December 15, 2007 Application Error Fault bucket 564261486. DELL Dimension 2400 Processor Intel(R) Pentium(R) 4 CPU 2.80GHz Processor Speed 2.72 GHz Memory (RAM) 512 MB Operating System Microsoft Windows XP Home Edition Operating System Version 5.1.2600 a little help please?

12-16-2007, 02:54 AM	#2 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,981 OS: Windows XP Home SP2 Blog Entries: 1	Re: Internet Can you run IE by doing this: Click Start, All programs, Accessories, System tools and click on Internet Explore (No Addons) __________________

12-16-2007, 03:43 PM	#4 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,981 OS: Windows XP Home SP2 Blog Entries: 1	Re: Internet Open IE and go to Tools => Internet Options => Advanced and uncheck "Enable third-party browser extensions" (requires restart). Try opening links after you rebooted and let us know if you still have a problem. __________________

12-17-2007, 09:31 AM	#5 (permalink)
UseHerFrendlee Registered User Join Date: Oct 2007 Posts: 49 OS: Windows XP Home Edition Version 2002 Service Pack 2 My System	Re: Internet I did that, and the problem is still there. It takes about 2 or 3 times to open MSN Internet Explorer initially, and after I am already on-line, if I try to open a new window, it will occasionally do the same thing.

12-17-2007, 03:32 PM	#6 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,981 OS: Windows XP Home SP2 Blog Entries: 1	Re: Internet Would updating to IE7 be an option? __________________

12-17-2007, 09:22 PM	#7 (permalink)
UseHerFrendlee Registered User Join Date: Oct 2007 Posts: 49 OS: Windows XP Home Edition Version 2002 Service Pack 2 My System	Re: Internet I don't know, I didn't have the problem before this week. I would prefer not to go with IE7, but if that is the only way to fix the problem, then I will. Any other ideas?

12-18-2007, 01:30 AM	#8 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,981 OS: Windows XP Home SP2 Blog Entries: 1	Re: Internet Try this click Start => Control Panel => Add/Remove programs, click on the button Show updates, find the update with the no KB924615 click uninstall __________________

12-20-2007, 09:16 AM	#10 (permalink)
GrandMstrBud Registered User Join Date: Dec 2007 Posts: 1 OS: Windows Dos	Re: Internet Uninstall KB942615 and let me know if that works.

01-04-2008, 08:01 PM	#12 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,981 OS: Windows XP Home SP2 Blog Entries: 1	Re: Internet If you want to use IE6 still, there is a fix for the error: http://support.microsoft.com/kb/946627/ __________________

01-05-2008, 06:54 AM	#13 (permalink)
UseHerFrendlee Registered User Join Date: Oct 2007 Posts: 49 OS: Windows XP Home Edition Version 2002 Service Pack 2 My System	Re: Internet I have already upgraded to IE7, which is ok I guess. I still have the problem with the browser reloading slowly, and also the fact that I need to hit the Back button or use the mouse 2 or 3 times to return to the previous page. What do you think is the reason for this? The new firewall? Antivirus? Time for a new PC? Eye half know eye deer.

01-05-2008, 05:05 PM	#14 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,981 OS: Windows XP Home SP2 Blog Entries: 1	Re: Internet Try a reinstall: Re-install Internet Explore 7 Please go Here (Click on the Blue link) and download a fresh version of Internet Explore 7. Uninstall the version of IE you have installed now, to do so follow these steps: Click Start Click Control Panel Double click Add or Remove Programs Scroll down until you find Internet Explore Then click Change/Remove, and follow the prompts. Please Note: If you are unable to see IE7 in Add or Remove Programs follow these steps: Click Start Click Run Type or copy and paste, into the text box: %windir%\ie7\spuninst\spuninst.exe Then Press Enter Restart your computer. Install the fresh version of Internet Explore. __________________