Slow IE6, Crashes, Freeze Ups=My frustration

[Karen Z]

I am running Windows XP and IE6...I am on a home network.

About a week ago I started experiencing slow page downloads and crashes or freeze ups.

It seemed to start when a spyware called Internet Speed Monitor attached to my browser and everytime i would go go Yahoo homepage, a toolbar would pop up on the left called the same (ISM). I uninstalled that, ran my Nortons Virus/Spyware scan and Cleansweep. Out of desperation I also ran yahoo Anti spy.

Since then, i am having many many freeze ups...especially when I try to read my yahoo mail. Sometimes when i click submit buttons or send buttons etc in forums/mail nothing sends/submits...and i have to do an end task to shut down.

So someone suggested i use Firefox as my browser, but that seems to be slow too.

Should I post my hijack this log??

[Karen Z]

Also now I cant get my Nortons to run....

[sobeit]

before doing anything, you need to follow these steps and get rid of the nasties on your computer.

[Karen Z]

I dont see any of the nasties there...

but I do have both Nortons and Spysweeper...could there be a conflict there???

I have been reading a little about that.

I cant seem to uninstall Nortons or reinstall it. Its wierd. Its showing that I have Nortons in my install/uninstall programs, but if I click on it to remove (because I thought I would reinstall), it freezes my CP up.

When i tried to reinstall it, it stops partially through (which leads me to believe its either a conflict with spysweeper or Nortons itself.)

I dunno....

......

[Go The Power]

Did you follow all of the 5 steps?

[Karen Z]

so when i go to do step 2 and i go to download, I get the popup that tells me to enter my email and state and then i get the next screen that the download is going to begin, but it doesnt...instead i get the bar to install ActiveX...I click on that bar and I just get a pop up to buy activePro...and nothing.. the pop up just stays there.....

[Karen Z]

oh never mind, i had to enable my ACTIVEX controls in my internet properties to allow the download..they were disabled

[Karen Z]

Yah I did...

here is my hijack log

Deckard's System Scanner v20071014.68
Extra logfile - please post this as an attachment with your post.
--------------------------------------------------------------------------------

-- System Information ----------------------------------------------------------

Microsoft Windows XP Professional (build 2600) SP 2.0
Architecture: X86; Language: English

CPU 0: AMD Athlon(tm) 64 Processor 3500+
Percentage of Memory in Use: 49%
Physical Memory (total/avail): 958.48 MiB / 479.36 MiB
Pagefile Memory (total/avail): 2313.63 MiB / 1898.77 MiB
Virtual Memory (total/avail): 2047.88 MiB / 1933.68 MiB

C: is Fixed (NTFS) - 61.31 GiB total, 46.11 GiB free.
D: is Fixed (FAT32) - 120.09 GiB total, 120.08 GiB free.
E: is CDROM (No Media)
F: is Removable (No Media)
G: is Removable (No Media)
H: is Removable (No Media)
I: is Removable (No Media)

\\.\PHYSICALDRIVE0 - ST3200826AS - 186.31 GiB - 3 partitions
\PARTITION0 - Unknown - 4.88 GiB
\PARTITION1 (bootable) - Installable File System - 61.31 GiB - C:
\PARTITION2 - Unknown - 120.11 GiB - D:

\\.\PHYSICALDRIVE1 - Generic 2.0 Reader-CF USB Device

\\.\PHYSICALDRIVE4 - Generic 2.0 Reader-MS USB Device

\\.\PHYSICALDRIVE3 - Generic 2.0 Reader-SD USB Device

\\.\PHYSICALDRIVE2 - Generic 2.0 Reader-SM/xD USB Device



-- Security Center -------------------------------------------------------------

AUOptions is scheduled to auto-install.
Windows Internal Firewall is disabled.

FirstRunDisabled is set.
AntiVirusDisableNotify is set.
FirewallDisableNotify is set.

FW: Norton 360 v2007 (SYMANTEC Corporation)
AV: Norton 360 v2007 (SYMANTEC Corperation)

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]


-- Environment Variables -------------------------------------------------------

ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\User\Application Data
CLASSPATH=.;C:\Program Files\Java\jre1.5.0_06\lib\ext\QTJava.zip
CLIENTNAME=Console
CommonProgramFiles=C:\Program Files\Common Files

ComSpec=C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\User

NUMBER_OF_PROCESSORS=1
OS=Windows_NT
Path=C:\Program Files\Internet Explorer;;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\QuickTime\QTSystem\;;C:\PROGRA~1\COMMON~1\MUVEET~1\030625
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 15 Model 47 Stepping 2, AuthenticAMD
PROCESSOR_LEVEL=15
PROCESSOR_REVISION=2f02
ProgramFiles=C:\Program Files
PROMPT=$P$G
QTJAVA=C:\Program Files\Java\jre1.5.0_06\lib\ext\QTJava.zip
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\User\LOCALS~1\Temp
TMP=C:\DOCUME~1\User\LOCALS~1\Temp

USERPROFILE=C:\Documents and Settings\User
windir=C:\WINDOWS


-- User Profiles ---------------------------------------------------------------

User (admin)
Administrator (admin)


-- Add/Remove Programs ---------------------------------------------------------

--> rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf
Acoustica Effects Pack --> C:\PROGRA~1\ACOUST~2\UNWISE.EXE C:\PROGRA~1\ACOUST~2\INSTALL.LOG
Acoustica Mixcraft --> C:\PROGRA~1\ACOUST~1\UNWISE.EXE C:\PROGRA~1\ACOUST~1\INSTALL.LOG
Adobe Reader 7.0 --> MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A70000000000}
AirPlus XtremeG --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\10\INTEL3~1\IDriver.exe /M{79B92240-9C65-4DD7-B1AD-59910D2C1353}
ANIO Service --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{7B5CE976-C7A9-4E38-A7F3-6C8EF025DD8E}\Setup.exe"
ANIWZCS2 Service --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{4C590030-7469-453E-8589-D15DA9D03F52}\Setup.exe"
AOL Explorer --> C:\Program Files\Common Files\AOL\1144188178\ee\services\browser\ver1_1_1042\uninst.exe
AOL Instant Messenger --> C:\Program Files\AIM\uninstll.exe -LOG= C:\Program Files\AIM\install.log -OEM=
AOL Toolbar 2.0 --> "C:\Program Files\AOL\AOL Toolbar 2.0\uninstall.exe"
AppCore --> MsiExec.exe /I{EFB5B3B5-A280-4E25-BE1C-634EEFE32C1B}
ArcSoft PhotoImpression 5 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{D433ABC3-0CD8-4BB0-B6A9-84501B4B47B7}\Setup.exe" -l0x9
Athlon 64 Processor Driver --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{C151CE54-E7EA-4804-854B-F515368B0798}\setup.exe" -l0x9
AV --> MsiExec.exe /I{F4DB525F-A986-4249-B98B-42A8066251CA}
BearShare --> C:\PROGRA~1\BEARSH~1\\UNWISE.EXE C:\PROGRA~1\BEARSH~1\\INSTALL.LOG
BUM --> MsiExec.exe /I{55937F00-A69B-4049-8D3A-1C7729742B6F}
ccCommon --> MsiExec.exe /I{3CCAD2EF-CFF2-4637-82AA-AABF370282D3}
Citrix ICA Client --> C:\WINDOWS\ISUNINST.EXE -fC:\PROGRA~1\Citrix\ICACLI~1\Uninst.isu -cC:\PROGRA~1\Citrix\ICACLI~1\uninstpn.dll
CleanUp! --> C:\Program Files\CleanUp!\uninstall.exe
DartViewer --> MsiExec.exe /X{BBF7D230-8F25-4041-90A9-73FD03BE8640}
EPSON CX 3800 Guide --> C:\Program Files\epson\guide\cx3800_e\uninstall.exe
EPSON Printer Software --> C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EPUPDATE.EXE /R
EPSON Scan --> C:\Program Files\epson\escndv\setup\setup.exe /r
EPSON Web-To-Page --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{7F14F68C-17FA-4F88-B3FD-7F449C1EBF32}\setup.exe" -l0x9 -anything
FinePixViewer Ver.4.3 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{24ED4D80-8294-11D5-96CD-0040266301AD}\SETUP.EXE"
FUJIFILM USB Driver --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{5490882C-6961-11D5-BAE5-00E0188E010B}\SETUP.EXE"
GearDrvs --> MsiExec.exe /I{228F6876-A313-40A3-91C0-C3CBE6997D09}
GemMaster Mystic --> "C:\Program Files\GemMaster\uninstallgemmaster.exe"
iTunes --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\11\INTEL3~1\IDriver.exe /M{59C4F14F-7590-45FC-BE9F-A67AB3590709} /l1033
J2SE Runtime Environment 5.0 Update 5 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0150050}
J2SE Runtime Environment 5.0 Update 6 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0150060}
KODAK EASYSHARE Gallery Easy Upload, v2.0 --> C:\Documents and Settings\User\Local Settings\Application Data\KodakGallery\EasyShareSetup\$SETUP_140007_5d6368\Setup.exe /APR-REMOVE
LiveUpdate 3.2 (Symantec Corporation) --> "C:\Program Files\Symantec\LiveUpdate\LSETUP.EXE" /U
LiveUpdate Notice (Symantec Corporation) --> MsiExec.exe /X{DBA4DB9D-EE51-4944-A419-98AB1F1249C8}
Luxor Mahjong (remove only) --> "C:\Program Files\Yahoo! Games\Luxor Mahjong\Uninstall.exe"
Macromedia Flash Player 8 --> RunDll32 advpack.dll,LaunchINFSection C:\WINDOWS\INF\swflash.inf,DefaultUninstall,5
Marble Drop --> C:\WINDOWS\uninst.exe -f"C:\Program Files\Maxis\Marble\DeIsL1.isu"
MediaFACE 4.2 --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{E129EC5D-FC37-4260-B6B7-1113D8613A89} /l1033
MediaFACE 4.2 Image Library --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{2D6DFE76-A197-4337-90BA-8DCB840CA84B} /l1033
Microsoft Office Standard Edition 2003 --> MsiExec.exe /I{91120409-6000-11D3-8CFE-0150048383C9}
Microsoft Visual C++ 2005 Redistributable --> MsiExec.exe /X{A49F249F-0C91-497F-86DF-B2585E8E76B7}
Mozilla Firefox (2.0.0.11) --> C:\Program Files\Mozilla Firefox\uninstall\helper.exe
MSN --> C:\Program Files\MSN\MsnInstaller\msninst.exe /Action:ARP
MSN Messenger 7.5 --> MsiExec.exe /I{CEB3A11A-03EA-11DA-BFBD-00065BBDC0B5}
Nancy Drew: Secret of the Old Clock --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Nancy Drew\Secret of the Old Clock\setup.exe" -l0x9
Nancy Drew: The Curse of Blackmoor Manor --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Nancy Drew\The Curse of Blackmoor Manor\setup.exe" -l0x9
Network Play System (Patching) --> C:\WINDOWS\IsUninst.exe -f"C:\Program Files\Electronic Arts\Network Play System\NPSPatch.isu"
Norton 360 --> MsiExec.exe /I{21829177-4DED-4209-AD08-490B3AC9C01A}
Norton 360 --> MsiExec.exe /I{2D617065-1C52-4240-B5BC-C0AE12157777}
Norton 360 --> MsiExec.exe /I{40DA9A54-48CA-4A2C-AEAF-F67715BB046E}
Norton 360 --> MsiExec.exe /I{63A6E9A9-A190-46D4-9430-2DB28654AFD8}
Norton 360 (Symantec Corporation) --> "C:\Program Files\Common Files\Symantec Shared\SymSetup\{2D617065-1C52-4240-B5BC-C0AE12157777}_1_0_0_184\{2D617065-1C52-4240-B5BC-C0AE12157777}.exe" /X
Norton 360 Help --> MsiExec.exe /I{1CA941F1-5006-487E-9FD4-09F812A7D6B8}
Norton Confidential Browser Component --> MsiExec.exe /I{4843B611-8FCB-4428-8C23-31D0A5EAE164}
Norton Confidential Web Authentification Component --> MsiExec.exe /I{3074EB89-1BCA-4AEF-AFF4-EFB4634C1923}
Norton Confidential Web Protection Component --> MsiExec.exe /I{D353CC51-430D-4C6F-9B7E-52003DA1E05A}
NTI Backup NOW! 4 --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\7\INTEL3~1\IDriver.exe /M{385979FE-DC4F-4140-8EAD-A59625000D72} /l1033 BUN4
NTI CD & DVD-Maker --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\7\INTEL3~1\IDriver.exe /M{1577A05B-EE62-4BBC-9DB7-FE748FA44EC2} /l1033 CDM7
NVIDIA Drivers --> C:\WINDOWS\system32\nvudisp.exe UninstallGUI
Otto --> "C:\Program Files\EnglishOtto\uninstallotto.exe"
Panda ActiveScan --> C:\WINDOWS\system32\ASUninst.exe Panda ActiveScan
Plaxo Toolbar for Outlook and Outlook Express --> C:\Program Files\Plaxo\2.13.1.2\uninstall.exe
PokerStars.net --> C:\Program Files\PokerStars.NET\Uninstall.EXE /u:"PokerStars.net"
PowerDVD --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}\setup.exe" -uninstall
QuickTime --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\11\INTEL3~1\IDriver.exe /M{C21D5524-A970-42FA-AC8A-59B8C7CDCA31} /l1033
RAW FILE CONVERTER LE --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{D680C913-5955-469D-9D88-C1940F7506D6}\SETUP.EXE" -l0x9
Realtek AC'97 Audio --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\00\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{FB08F381-6533-4108-B7DD-039E11FBC27E}\SETUP.exe" -l0x9 -removeonly
Roll --> C:\WINDOWS\UniFish3.exe C:\Program Files\Hasbro Interactive\RollerCoaster Tycoon\RollerCoaster Tycoon.log
Security Update for Step By Step Interactive Training (KB898458) --> "C:\WINDOWS\$NtUninstallKB898458$\spuninst\spuninst.exe"
Sonic Encoders --> MsiExec.exe /I{9941F0AA-B903-4AF4-A055-83A9815CC011}
SPBBC 32bit --> MsiExec.exe /I{77772678-817F-4401-9301-ED1D01A8DA56}
Spy Sweeper --> "C:\Program Files\Webroot\Spy Sweeper\unins000.exe"
SpywareBlaster v3.5.1 --> "C:\Program Files\SpywareBlaster\unins000.exe"
SuppSoft --> MsiExec.exe /I{022DA2C3-81C7-4003-A6BC-1BB147B20097}
Symantec Technical Support Controls --> MsiExec.exe /I{92B1B3CC-EC78-45B8-96D0-8B3F11495864}
Symantec Technical Support Web Controls --> MsiExec.exe /X{9743AF47-B746-4324-B4C4-512E67D04370}
SymNet --> MsiExec.exe /I{2DA85B02-13C0-4E6D-9A76-22E6B3DD0CB2}
Update Rollup 2 for Windows XP Media Center Edition 2005 --> C:\WINDOWS\$NtUninstallKB900325$\spuninst\spuninst.exe
Viewpoint Manager (Remove Only) --> C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgrInstaller.exe /u /k
Viewpoint Media Player --> C:\Program Files\Viewpoint\Viewpoint Media Player\mtsAxInstaller.exe /u
Windows XP Media Center Edition 2005 KB908250 --> "C:\WINDOWS\$NtUninstallKB908250$\spuninst\spuninst.exe"
Wireless 802.11g USB Adapter --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{703FBBAA-ED01-498D-86D5-559C4725CD63} /l1033
Yahoo! Install Manager --> C:\WINDOWS\system32\regsvr32 /u C:\WINDOWS\cache\YINSTH~1.DLL
Yahoo! Internet Mail --> C:\WINDOWS\system32\regsvr32 /u /s C:\PROGRA~1\Yahoo!\Common\ymmapi.dll
Yahoo! Messenger --> C:\PROGRA~1\Yahoo!\MESSEN~1\UNWISE.EXE /U C:\PROGRA~1\Yahoo!\MESSEN~1\INSTALL.LOG
Yahoo! Search Protection --> C:\PROGRA~1\Yahoo!\SEARCH~1\UNINST~1.EXE
Yahoo! Toolbar --> C:\PROGRA~1\Yahoo!\Common\unyt.exe


-- Application Event Log -------------------------------------------------------

Event Record #/Type25483 / Warning
Event Submitted/Written: 12/10/2007 03:36:47 PM
Event ID/Source: 32068 / Microsoft Fax
Event Description:
The outgoing routing rule is not valid because it cannot find a valid device. The outgoing faxes that use this rule will not be routed. Verify that the targeted device or devices (if routed to a group of devices) is connected and installed correctly, and turned on. If routed to a group, verify that the group is configured correctly.
Country/region code: '*'
Area code: '*'

Event Record #/Type25482 / Warning
Event Submitted/Written: 12/10/2007 03:36:47 PM
Event ID/Source: 32026 / Microsoft Fax
Event Description:
Fax Service failed to initialize any assigned fax devices (virtual or TAPI).
No faxes can be sent or received until a fax device is installed.

Event Record #/Type25469 / Warning
Event Submitted/Written: 12/10/2007 03:33:32 PM
Event ID/Source: 32068 / Microsoft Fax
Event Description:
The outgoing routing rule is not valid because it cannot find a valid device. The outgoing faxes that use this rule will not be routed. Verify that the targeted device or devices (if routed to a group of devices) is connected and installed correctly, and turned on. If routed to a group, verify that the group is configured correctly.
Country/region code: '*'
Area code: '*'

Event Record #/Type25468 / Warning
Event Submitted/Written: 12/10/2007 03:33:32 PM
Event ID/Source: 32026 / Microsoft Fax
Event Description:
Fax Service failed to initialize any assigned fax devices (virtual or TAPI).
No faxes can be sent or received until a fax device is installed.

Event Record #/Type25460 / Error
Event Submitted/Written: 12/10/2007 03:30:45 PM
Event ID/Source: 1002 / Application Hang
Event Description:
Hanging application IEXPLORE.EXE, version 6.0.2900.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.



-- Security Event Log ----------------------------------------------------------

No Errors/Warnings found.


-- System Event Log ------------------------------------------------------------

Event Record #/Type37783 / Error
Event Submitted/Written: 12/10/2007 03:41:48 PM
Event ID/Source: 7023 / Service Control Manager
Event Description:
The Computer Browser service terminated with the following error:
%%1460

Event Record #/Type37695 / Warning
Event Submitted/Written: 12/10/2007 08:31:15 AM
Event ID/Source: 4226 / Tcpip
Event Description:
TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.

Event Record #/Type37694 / Error
Event Submitted/Written: 12/10/2007 08:08:39 AM
Event ID/Source: 10010 / DCOM
Event Description:
The server {03E0E6C2-363B-11D3-B536-00902771A435} did not register with DCOM within the required timeout.

Event Record #/Type37678 / Warning
Event Submitted/Written: 12/10/2007 04:11:52 AM
Event ID/Source: 4226 / Tcpip
Event Description:
TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.

Event Record #/Type37665 / Warning
Event Submitted/Written: 12/10/2007 01:41:18 AM
Event ID/Source: 4226 / Tcpip
Event Description:
TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.



-- End of Deckard's System Scanner: finished at 2007-12-10 18:13:28 ------------

[Go The Power]

That is one of the logs, you should also have Main.txt, please create a new thread here. (Just click on the coloured links.) and post Main.txt and Extra.txt

[Karen Z]

thanx

done!!!

[Karen Z]

hijack log posted to other forum but no answers yet

still running pretty slow

[Go The Power]

You posted Extra.txt twice you need to post Main.txt