Can longer connect to AOL

mfalz · 10-18-2004, 08:35 AM

I'm new to this forum and definitely technically challenged so please bear with me.
Up until today I could connect to AOL without a problem or "auto-fix" would do the trick. Today, I can only connect to AOL if I disable Norton first. AOL advised me to call Norton Anti-V and ask them to re-configure. Norton wants over $3 per minute so I opted not to call.

Does anyone know how I can fix this problem myself? If I leave Norton disabled, am I going to get bombarded with viruses?

Thanks in advance,
M

**idtent** · 10-18-2004, 08:58 AM

It is probably the Norton Firewall or Internet Security. Check the settings and make sure to allow AOL to connect to port 5190 (if this is broadband) or that AOL.exe is able to connect to the internet.

**Fox** · 10-18-2004, 09:59 AM

If that doesn't work, dump Internet Security. It's not worth having, especially with programs like ZoneAlarm (http://zonelabs.com) and AVG Antivirus free edition (http://grisoft.com) out there for free.

10-18-2004, 08:35 AM	#1 (permalink)
mfalz Registered User Join Date: Oct 2004 Posts: 1 OS: XP	Can longer connect to AOL I'm new to this forum and definitely technically challenged so please bear with me. Up until today I could connect to AOL without a problem or "auto-fix" would do the trick. Today, I can only connect to AOL if I disable Norton first. AOL advised me to call Norton Anti-V and ask them to re-configure. Norton wants over $3 per minute so I opted not to call. Does anyone know how I can fix this problem myself? If I leave Norton disabled, am I going to get bombarded with viruses? Thanks in advance, M

10-18-2004, 08:58 AM	#2 (permalink)
idtent ID10T Circuit replacement Join Date: Aug 2003 Location: Wyoming Posts: 1,015 OS: Windows 7, Vista, XP Home, Pro, Win2k, 98 SE	It is probably the Norton Firewall or Internet Security. Check the settings and make sure to allow AOL to connect to port 5190 (if this is broadband) or that AOL.exe is able to connect to the internet. __________________ PICNIC (Problem In Chair Not In Computer) "Looks like you've been missing a lot of work lately. " "Well, I wouldn't exactly say I've been missing it, Bob. " Office Space

10-18-2004, 09:59 AM	#3 (permalink)
Fox TSF Enthusiast Join Date: Sep 2002 Location: NJ Posts: 7,752 OS: XP Pro, CentOS My System	If that doesn't work, dump Internet Security. It's not worth having, especially with programs like ZoneAlarm (http://zonelabs.com) and AVG Antivirus free edition (http://grisoft.com) out there for free.