Computer Freezes IE7

gklas · 10-15-2007, 06:16 PM

I am having a weird problem where my computer will completely freeze, including mouse, and will require a restart. This only happens when I open IE7 and is sporadic. Also, when I use IE7 and it hasn't freezed yet, when I switch to another program, the key do not respond correctly. It seems that an extended key is pressed. If I can type, like in notepad, it will respond with non-supported characters displayed as a block. I can reset the funky key problem by pressing Alt-Ctrl-Delete and then pressing cancel . My computer's hd crashed and this started after a clean install. Any suggestions would be greatly appreciated.

Specs:
WinXP Pro SP2
IBM Thinkpad T42
100GB HD
Intel Pentium 1.7GHz Processor
1.5 GB RAM

Software:
IE7 20061107.210142
Windows Desktop Search 3.01
Windows Installer 3.1
VS2005 Prof
VS2005 Office Second Edition
TweakUI
TortoiseSVN 1.4.4.9706
Office 2007
Microsoft ActiveSync 4.0
Frameworks 1.1, (1.1 HF), 2.0, 3.0, Compact 1.0 SP3 Dev & 2.0
Java 6 (Update 2&3)
itunes
Google Desktop
Google Toolbar
Google Earth
Fiddler2
Divx Player
Alt-Tab Switch Powertoy for WinXp

**Go The Power** · 10-16-2007, 03:28 AM

Hello and welcome to TSF

How come you dont have an Antivirus or Firewall?

Click Start, All programs, Accessories, System tools and click on Internet Explore (No Addons).

Then please do this:

Produce a list of IE add ons

Click Here to download StartUplist. Save it to your desktop.
Extract the files.
You should now have StartupList.exe double click on it.
Wait until it is complete.
Right click on Browser Helper Objects (BHO), click on Save Node and all sub nodes as.. then when the save box appears type in BHO.txt and click Save.
Now right click on ActiveX Objects, click on Save Node and all sub nodes as.. then when the save box appears type in ActiveX Objects.txt and click Save.
Then right click on Internet Explore toolbar, click on Save Node and all sub nodes as.. then when the save box appears type in IE toolbars.txt and click Save.
Last one, right click on Internet Explore buttons/tools, click on Save Node and all sub nodes as.. then when the save box appears type in IE buttons.txt and click Save.

Open up the folder where Startuplist.exe is stored and locate thes files, please post them in your next reply:

BHO.txt
ActiveX Objects.txt
IE toolbars.txt
IE buttons.txt

gklas · 10-16-2007, 06:38 PM

Sorry. I do have Symantec Antivirus 9.0.3.1 and I have my firewall configured through my router. Thanks for your help.

**Go The Power** · 10-17-2007, 01:24 AM

No need for apologies, I was just going to panic if you didnt have an AV or FW

Disable a add on Internet Explore 7

Open Internet Explorer.
Click the Tools button, click Manage Add-ons, and then click Disable Add-ons.
Click the add-on you want to disable, click Disable, and then click OK.

See if there is anything on that list called Adobe Reader or (no Name), if there is disable it.

gklas · 10-21-2007, 08:28 AM

I disabled the Adobe plug-in. I'll let you know if it happens again.

**Go The Power** · 10-22-2007, 01:08 AM

Ok, does it seem to working fine so far?

gklas · 10-24-2007, 05:10 PM

I think so. Many thanks.

**Go The Power** · 10-25-2007, 12:58 AM

No problems glad to have helped.

Could you please mark this thread Resolved? Click Thread tools, then on Mark This Thread Resolved, as seen in the image below:

10-15-2007, 06:16 PM	#1 (permalink)
gklas Registered User Join Date: Oct 2007 Posts: 4 OS: xp	Computer Freezes IE7 I am having a weird problem where my computer will completely freeze, including mouse, and will require a restart. This only happens when I open IE7 and is sporadic. Also, when I use IE7 and it hasn't freezed yet, when I switch to another program, the key do not respond correctly. It seems that an extended key is pressed. If I can type, like in notepad, it will respond with non-supported characters displayed as a block. I can reset the funky key problem by pressing Alt-Ctrl-Delete and then pressing cancel . My computer's hd crashed and this started after a clean install. Any suggestions would be greatly appreciated. Specs: WinXP Pro SP2 IBM Thinkpad T42 100GB HD Intel Pentium 1.7GHz Processor 1.5 GB RAM Software: IE7 20061107.210142 Windows Desktop Search 3.01 Windows Installer 3.1 VS2005 Prof VS2005 Office Second Edition TweakUI TortoiseSVN 1.4.4.9706 Office 2007 Microsoft ActiveSync 4.0 Frameworks 1.1, (1.1 HF), 2.0, 3.0, Compact 1.0 SP3 Dev & 2.0 Java 6 (Update 2&3) itunes Google Desktop Google Toolbar Google Earth Fiddler2 Divx Player Alt-Tab Switch Powertoy for WinXp Last edited by gklas; 10-15-2007 at 06:19 PM.

10-16-2007, 03:28 AM	#2 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,971 OS: Windows XP Home SP2 Blog Entries: 1	Re: Computer Freezes IE7 Hello and welcome to TSF How come you dont have an Antivirus or Firewall? Click Start, All programs, Accessories, System tools and click on Internet Explore (No Addons). Then please do this: Produce a list of IE add ons Click Here to download StartUplist. Save it to your desktop. Extract the files. You should now have StartupList.exe double click on it. Wait until it is complete. Right click on Browser Helper Objects (BHO), click on Save Node and all sub nodes as.. then when the save box appears type in BHO.txt and click Save. Now right click on ActiveX Objects, click on Save Node and all sub nodes as.. then when the save box appears type in ActiveX Objects.txt and click Save. Then right click on Internet Explore toolbar, click on Save Node and all sub nodes as.. then when the save box appears type in IE toolbars.txt and click Save. Last one, right click on Internet Explore buttons/tools, click on Save Node and all sub nodes as.. then when the save box appears type in IE buttons.txt and click Save. Open up the folder where Startuplist.exe is stored and locate thes files, please post them in your next reply: BHO.txt ActiveX Objects.txt IE toolbars.txt IE buttons.txt __________________

10-17-2007, 01:24 AM	#4 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,971 OS: Windows XP Home SP2 Blog Entries: 1	Re: Computer Freezes IE7 No need for apologies, I was just going to panic if you didnt have an AV or FW Disable a add on Internet Explore 7 Open Internet Explorer. Click the Tools button, click Manage Add-ons, and then click Disable Add-ons. Click the add-on you want to disable, click Disable, and then click OK. See if there is anything on that list called Adobe Reader or (no Name), if there is disable it. __________________

10-21-2007, 08:28 AM	#5 (permalink)
gklas Registered User Join Date: Oct 2007 Posts: 4 OS: xp	Re: Computer Freezes IE7 I disabled the Adobe plug-in. I'll let you know if it happens again.

10-22-2007, 01:08 AM	#6 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,971 OS: Windows XP Home SP2 Blog Entries: 1	Re: Computer Freezes IE7 Ok, does it seem to working fine so far? __________________

10-24-2007, 05:10 PM	#7 (permalink)
gklas Registered User Join Date: Oct 2007 Posts: 4 OS: xp	Re: Computer Freezes IE7 I think so. Many thanks.

10-25-2007, 12:58 AM	#8 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,971 OS: Windows XP Home SP2 Blog Entries: 1	Re: Computer Freezes IE7 No problems glad to have helped. Could you please mark this thread Resolved? Click Thread tools, then on Mark This Thread Resolved, as seen in the image below: __________________