[SOLVED] Web Page Immediately Closes IE7.

[BunkerGuy]

Internet Explorer 7.

There is a particular page of just one website that brings up the following message the second it has loaded: 'Internet Explorer has encountered a problem and needs to close.'

It's a multiple choice bullet page for placing an order at the pizzahut.co.uk site!!

I can logon just fine, but as soon as I navigate to the problem page the error is thrown up. It bugs me enough to tell you about it here!

Can anyone suggest a remedy for this? I just want to be able to order a pizza without the damn error!

Very curious that it only happens with this page and on this site only.

Not the most serious problem in the world I admit, but any help appreciated of course.

Thanks.

[Go The Power]

Hello and welcome to TSF

Do you have these problems in any other browsers? Please try one of the below (both are free):

Firefox
http://www.mozilla.com/en-US/firefox/
Opera
http://www.opera.com/

[BunkerGuy]

Hi and thanks.

I only use IE.

Can I run 2 browsers without conflict?

I'd rather fix this problem than install a second browser. However, if a fix can't be found and an additional browser isn't going to cause problems, I'll download it.

[Go The Power]

Hello again

You can run two browsers without a problem.

What I am trying to get is if it works fine in another browser it means it is a problem with IE, but if it doesn't work in another browser the problem is somewhere else on the computer. I am trying to narrow it down.

[BunkerGuy]

Yes, I understand.

I used to have a problem where IE would also close if I selected a previously visited website from down arrow.

It may be worth mentioning that I sometimes get the same error window when using DVD software - possibly hinting that this could be a PC problem.

However, good advice - I'll try a new browser and report back.

Thanks for your help - I appreciate it.

[BunkerGuy]

Well, thank you Go The Power.

I installed Mozilla Firefox and no error on that page as a result. What's more, Firefox is only 5.5MB, very easy to install and has a similar interface to IE.

I'm left with an IE problem, but at least this move has proved there's a glitch with IE and it now means I can use that site of course.

That initial process of elimination certainly worked then. Any ideas what to do now with IE? My skill levels? Not great! Guess I could just not use it!

Pleased I joined this forum.

Thanks again.

[Go The Power]

Hello again

Please try this:

Click Start, All programs, Accessories, System tools and click on Internet Explore (No Addons)

Do you still get the same error?

[BunkerGuy]

I was able to get beyond the problem page with add-ons disabled.

I tried with add-ons enabled and got the error.

[Go The Power]

Produce a list of IE add ons

• Click Here to download StartUplist. Save it to your desktop.
• Extract the files.
• You should now have StartupList.exe double click on it.
• Wait until it is complete.
• Right click on Browser Helper Objects (BHO), click on Save Node and all sub nodes as.. then when the save box appears type in BHO.txt and click Save.
• Now right click on ActiveX Objects, click on Save Node and all sub nodes as.. then when the save box appears type in ActiveX Objects.txt and click Save.
• Then right click on Internet Explore toolbar, click on Save Node and all sub nodes as.. then when the save box appears type in IE toolbars.txt and click Save.
• Last one, right click on Internet Explore buttons/tools, click on Save Node and all sub nodes as.. then when the save box appears type in IE buttons.txt and click Save.

Open up the folder where Startuplist.exe is stored and locate thes files, please post them in your next reply:

• BHO.txt
• ActiveX Objects.txt
• IE toolbars.txt
• IE buttons.txt

[BunkerGuy]

Hope I've done this correctly:

_______________________________________________________________


StartupList 2.02 partial report
Root node was 'Browser Helper Objects (6)'
Full path to root node: This Computer\Browser Helper Objects (6)

(no name) = {1E8A6170-7264-4D0F-BEAE-D42A53123C75} = C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll
(no name) = {7E853D72-626A-48EC-A868-BA8D5E23E045} =
AcroIEHlprObj Class = {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} = C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
DriveLetterAccess = {5CA3D70E-1895-11CF-8E15-001234567890} = C:\WINDOWS\system32\dla\tfswshx.dll
Google Toolbar Helper = {AA58ED58-01DD-4d91-8333-CF10577473F7} = c:\program files\google\googletoolbar2.dll
SSVHelper Class = {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} = C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll

_______________________________________________________________


StartupList 2.02 partial report
Root node was 'ActiveX objects (15)'
Full path to root node: This Computer\ActiveX objects (15)

BASEIE40_W2K - {89820200-ECBD-11cf-8B85-00AA005B4383} - C:\WINDOWS\system32\ie4uinit.exe -BaseSettings
BRANDING.CAB - {60B49E34-C7CC-11D0-8953-00A0C90347FF} - RunDLL32 IEDKCS32.DLL,BrandIE4 SIGNUP
BRANDING.CAB - {60B49E34-C7CC-11D0-8953-00A0C90347FF} - RunDLL32 IEDKCS32.DLL,BrandIE4 SIGNUP
DOTNETFRAMEWORKS - {89B4C1CD-B018-4511-B0A1-5476DBF70820} - C:\WINDOWS\system32\Rundll32.exe C:\WINDOWS\system32\mscories.dll,Install
IE4Shell_NT - {89820200-ECBD-11cf-8B85-00AA005B4340} - regsvr32.exe /s /n /i:U shell32.dll
IEACCESS - {26923b43-4d38-484f-9b9e-de460746276c} - C:\WINDOWS\system32\ie4uinit.exe -UserIconConfig
IEUDINIT - {12d0ed0d-0ee0-4f90-8827-78cefb8f4988} - C:\WINDOWS\system32\ieudinit.exe
MailNews - {44BBA840-CC51-11CF-AAFA-00AA00B6015C} - "%ProgramFiles%\Outlook Express\setup50.exe" /APP:OE /CALLER:WINNT /user /install
Messenger - {5945c046-1e7d-11d1-bc44-00c04fd912be} - rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\msmsgs.inf,BLC.QuietInstall.PerUser
Microsoft Windows Media Player - {6BF52A52-394A-11d3-B153-00C04F79FAA6} - rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\wmp11.inf,PerUserStub
NetMeeting - {44BBA842-CC51-11CF-AAFA-00AA00B6015B} - rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\msnetmtg.inf,NetMtg.Install.PerUser.NT
OEACCESS - {881dd1c5-3dcf-431b-b061-f3f88e8be88a} - C:\WINDOWS\system32\shmgrate.exe OCInstallUserConfigOE
Theme Component - {2C7339CF-2B09-4501-B3F3-F3508C9228ED} - C:\WINDOWS\system32\regsvr32.exe /s /n /i:/UserInstall C:\WINDOWS\system32\themeui.dll
WAB - {7790769C-0471-11d2-AF11-00C04FA35D02} - "%ProgramFiles%\Outlook Express\setup50.exe" /APP:WAB /CALLER:WINNT /user /install
WMPACCESS - {22d6f312-b0f6-11d0-94ab-0080c74c7e95} - C:\WINDOWS\inf\unregmp2.exe /ShowWMP

_______________________________________________________________


StartupList 2.02 partial report
Root node was 'Internet Explorer toolbars'
Full path to root node: This Computer\Internet Explorer toolbars

* All users (3) *
McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
NCO Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll

* This user *
- WebBrowser (6)
&Address - {01E04581-4EEE-11D0-BFE9-00AA005B4383} - C:\WINDOWS\System32\browseui.dll
&Links - {0E5CBF21-D15F-11D0-8301-00AA005B4383} - C:\WINDOWS\system32\SHELL32.dll
(no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
My &Search Bar - {0494D0D9-F8E0-41AD-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
&Google - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)

_______________________________________________________________


StartupList 2.02 partial report
Root node was 'Internet Explorer buttons/tools (3)'
Full path to root node: This Computer\Internet Explorer buttons/tools (3)

Sun Java Console - {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBC} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
Real.com - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

[Go The Power]

Hello again,

Yes you did it right. Good job.

You have a parasite called MyWay installed.

Uninstall Programs

Click Start => Control Panel => Double click on Add or Remove Programs and uninstall the following programs (if they exist):

MyWay

If you see anything else that you dont recognize please post back here with the name.


Also what Antivirus and Firewall do you have> I can see you used to have McAfee and Norton. Do you have either installed anymore?

[BunkerGuy]

MyWay not present in Add or Remove Programs.

No other rogue programs present.

I am using Norton 360 and Windows Firewall. Norton 360 did not pick up on MyWay when I scanned.

Thank you for your continuing efforts.

[Go The Power]

Please download GetSystemInf.exe save it to your desktop.

Double click on GetSystemInf.exe, it will ask you were to save the log, please save it to your desktop. Let the tool run. When it has finished running. please attach the file to this post, by following these steps:

In your nest post click on the little paperclip, as seen in the picture below:


Now you should have a pop up window.

• Click Browse
• Find the file click on it, and press Open.
• Press upload. When the upload is complete you can close the Upload Window, and finish typing your reply, then when done just click Submit reply.

[BunkerGuy]

The requested attached.

I'm OK with the basics - had my own website forum for a while.

[Go The Power]

I'm OK with the basics - had my own website forum for a while.

Sorry I didnt want it to be rude or saying that you aren't smart. I post it when ever I ask for an attachment. Most the time it is easyier and can save the user alot of trouble if they have never done it before.


Lets disable some add-ons

Disable a add on Internet Explore 7

• Open Internet Explorer.
• Click the Tools button, click Manage Add-ons, and then click Disable Add-ons.
• Click the add-on you want to disable, click Disable, and then click OK.

The ones I want you to disable are:
My &Search Bar

Please download McAfee Removal Tool and save it do your desktop. Double click to install it. Follow the prompts. When finished installing, run the program and follow the prompts. You will need to restart your computer at the end of the installation.

[BunkerGuy]

Sorry I didnt want it to be rude or saying that you aren't smart. I post it when ever I ask for an attachment. Most the time it is easyier and can save the user alot of trouble if they have never done it before.

Absolutely no need to apologize. You can't know of my skill level or experience from where you are. I entirely understand how describing every action is the easiest way since it saves the user constantly saying: "I don't know how to do that. Can you show me please?"

I'm certainly not great with computers - hence I've joined this forum. I publish a basic website but as for the inner workings of a PC - forget it! I need you!

OK, I've performed those actions.

In case you were going to ask in your next post, I revisited the problem page and the error is still happening.

Again, thank you for your continued support.

[Go The Power]

We could Nuke all add-ons, that should fix the problem, if you are willing to do that here are the steps:

Open IE, on the menu bar click Tools => Internet Options, click on the tab Advanced, then click Reset

[BunkerGuy]

Will selecting Reset cause any side effects because we're only talking about one page of one website?

I can now navigate that site in IE with add-ons disabled. Failing that, I can use Firefox browser.

If Resetting is going to fix one problem only to cause another I don't see the point.

[Go The Power]

It wont cause another problem (well it shouldn't).

You could just you Firefox. To access that one page

[BunkerGuy]

Decided not to reset.

I realize I don't have to take complete notice of the warning about resetting, but as I say, it's just one problem page out of billions of error free pages. I've got two other ways around the problem anyway. Also, the designer may change the code at some point if he learns his site is proving problematic to a few IE users.

Appreciate your help.