Email Problem

nauticalmiss · 10-11-2007, 02:13 PM

I send out an e-newsletter that apparently is being forwarded
to friends of some of my subscribers. Some of those friends
do not want to receive my e-newsletters, so they send me a
message asking me to take their name off of my distribution list.
Well, therein lies the problem. I can't take their name off
because it wasn't on there to start with. The kicker is that
when they forward me the email that they received, it LOOKS
like I sent it to them. There is not another forwarding email
address listed. I am so confused and upset because I don't
want to upset anyone with unwanted emails. If I get a request
from someone to take their email address off of my list, I do it
immediately. I am very sensitive to sending out unwanted emails.
But how can I convince someone that I am not sending them
an email when it looks like I am? Why is there not a forwarding
email address listed? Could someone be impersonating me somehow?
I have never given out my email password to anyone else to use
it on my behalf. PLEASE HELP. Thanks. NauticalMiss

**Go The Power** · 10-12-2007, 12:30 AM

Hello and welcome to TSF

Are you sending the newsletter from a website/webbase?

or from an email client?

nauticalmiss · 10-12-2007, 06:11 AM

Hello and thanks for replying. I am creating the newsletter and emailing
it myself using web-based email. I'm sure the newsletter is being
forwarded to other people. What I can't figure out is why is it not showing
who is forwarding it? Can you help?

**Go The Power** · 10-12-2007, 06:13 AM

Hello

Would you have it set to, send to everyone one on contact list? or something on those lines?

nauticalmiss · 10-12-2007, 06:43 AM

Hi again,
Yes, I use a few distribution lists that I created, and I put them on the "bcc"
line so everyone doesn't have to look at a bunch of email addresses.

**Go The Power** · 10-12-2007, 06:52 AM

Hello,

Have you checked those lists for your friends email addresses?

nauticalmiss · 10-12-2007, 10:16 AM

Yes. Every time I get a request to remove a name, I do a search through all the
distribution lists and remove the name immediately. I'm only seeing the name
of the person wishing to be removed from the list. I don't ever see any other
email addresses so I can't trace back who is forwarding.

**Go The Power** · 10-14-2007, 02:47 AM

If you see the name of the person cant you remove it?

nauticalmiss · 10-15-2007, 06:01 AM

Yes, I have been removing them. The problem is, I'm getting "unsubscribe" requests
from people I did not send the newsletter to. So I can't remove an email address from
my distribution list that isn't there in the first place. They must have been forwarded my
newsletter from someone I did send it to. The problem is, the forwarding email
address is not showing up, so I can't trace back to the person who is forwarding my
newsletter to ask them to stop.

**Go The Power** · 10-16-2007, 03:32 AM

So it is another person who is forwarding this newsletter to other people?

nauticalmiss · 10-16-2007, 06:40 AM

Yes, it is a recipient of my newsletter emailed by me who is then forwarding
it on to someone else. That person thinks it is coming directly from me,
when it is not. But I can't prove it because for some reason it does not
show who is forwarding it. And, apparently, it is only a rare case that this
is happening. Most people are seeing the forwarding address.

**Go The Power** · 10-17-2007, 01:04 AM

Sorry but I don think there is anything we could do to help this. Other than maybe send an email out to all your contacts saying:

One of you is forwarding this newsletter to other contacts, this is probite and another person had complained. I will have to stop making these news letters, if this is the case.

Or something along those lines.

nauticalmiss · 10-17-2007, 06:47 AM

Thanks for your help with this. I really appreciate it.

**Go The Power** · 10-18-2007, 04:18 AM

No problems. Good luck getting this issue sorted out.

10-11-2007, 02:13 PM	#1 (permalink)
nauticalmiss Registered User Join Date: Oct 2007 Posts: 9 OS: XP	Email Problem I send out an e-newsletter that apparently is being forwarded to friends of some of my subscribers. Some of those friends do not want to receive my e-newsletters, so they send me a message asking me to take their name off of my distribution list. Well, therein lies the problem. I can't take their name off because it wasn't on there to start with. The kicker is that when they forward me the email that they received, it LOOKS like I sent it to them. There is not another forwarding email address listed. I am so confused and upset because I don't want to upset anyone with unwanted emails. If I get a request from someone to take their email address off of my list, I do it immediately. I am very sensitive to sending out unwanted emails. But how can I convince someone that I am not sending them an email when it looks like I am? Why is there not a forwarding email address listed? Could someone be impersonating me somehow? I have never given out my email password to anyone else to use it on my behalf. PLEASE HELP. Thanks. NauticalMiss

10-12-2007, 12:30 AM	#2 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,971 OS: Windows XP Home SP2 Blog Entries: 1	Re: Email Problem Hello and welcome to TSF Are you sending the newsletter from a website/webbase? or from an email client? __________________

10-12-2007, 06:11 AM	#3 (permalink)
nauticalmiss Registered User Join Date: Oct 2007 Posts: 9 OS: XP	Re: Email Problem Hello and thanks for replying. I am creating the newsletter and emailing it myself using web-based email. I'm sure the newsletter is being forwarded to other people. What I can't figure out is why is it not showing who is forwarding it? Can you help?

10-12-2007, 06:13 AM	#4 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,971 OS: Windows XP Home SP2 Blog Entries: 1	Re: Email Problem Hello Would you have it set to, send to everyone one on contact list? or something on those lines? __________________

10-12-2007, 06:43 AM	#5 (permalink)
nauticalmiss Registered User Join Date: Oct 2007 Posts: 9 OS: XP	Re: Email Problem Hi again, Yes, I use a few distribution lists that I created, and I put them on the "bcc" line so everyone doesn't have to look at a bunch of email addresses.

10-12-2007, 06:52 AM	#6 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,971 OS: Windows XP Home SP2 Blog Entries: 1	Re: Email Problem Hello, Have you checked those lists for your friends email addresses? __________________

10-12-2007, 10:16 AM	#7 (permalink)
nauticalmiss Registered User Join Date: Oct 2007 Posts: 9 OS: XP	Re: Email Problem Yes. Every time I get a request to remove a name, I do a search through all the distribution lists and remove the name immediately. I'm only seeing the name of the person wishing to be removed from the list. I don't ever see any other email addresses so I can't trace back who is forwarding.

10-14-2007, 02:47 AM	#8 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,971 OS: Windows XP Home SP2 Blog Entries: 1	Re: Email Problem If you see the name of the person cant you remove it? __________________

10-15-2007, 06:01 AM	#9 (permalink)
nauticalmiss Registered User Join Date: Oct 2007 Posts: 9 OS: XP	Re: Email Problem Yes, I have been removing them. The problem is, I'm getting "unsubscribe" requests from people I did not send the newsletter to. So I can't remove an email address from my distribution list that isn't there in the first place. They must have been forwarded my newsletter from someone I did send it to. The problem is, the forwarding email address is not showing up, so I can't trace back to the person who is forwarding my newsletter to ask them to stop.

10-16-2007, 03:32 AM	#10 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,971 OS: Windows XP Home SP2 Blog Entries: 1	Re: Email Problem So it is another person who is forwarding this newsletter to other people? __________________

10-16-2007, 06:40 AM	#11 (permalink)
nauticalmiss Registered User Join Date: Oct 2007 Posts: 9 OS: XP	Re: Email Problem Yes, it is a recipient of my newsletter emailed by me who is then forwarding it on to someone else. That person thinks it is coming directly from me, when it is not. But I can't prove it because for some reason it does not show who is forwarding it. And, apparently, it is only a rare case that this is happening. Most people are seeing the forwarding address.

10-17-2007, 01:04 AM	#12 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,971 OS: Windows XP Home SP2 Blog Entries: 1	Re: Email Problem Sorry but I don think there is anything we could do to help this. Other than maybe send an email out to all your contacts saying: One of you is forwarding this newsletter to other contacts, this is probite and another person had complained. I will have to stop making these news letters, if this is the case. Or something along those lines. __________________

10-17-2007, 06:47 AM	#13 (permalink)
nauticalmiss Registered User Join Date: Oct 2007 Posts: 9 OS: XP	Re: Email Problem Thanks for your help with this. I really appreciate it.

10-18-2007, 04:18 AM	#14 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,971 OS: Windows XP Home SP2 Blog Entries: 1	Re: Email Problem No problems. Good luck getting this issue sorted out. __________________