[SOLVED] Help with IE 7 freeze

[brobilly]

operating system XP home service pack2

Good day,

I am having major problems with IE 7 I have downloaded, installed and removed it several times because I can't get it to work what happens is once it has been downloaded and installed it I can't get it to run, I double clickthe e icon which bring up IE but nothing else happens it just freezes my whole computer, I can get to the task manager through ctrl>delete but I need to reboot the computer to unfreeze it. I than have to remove ie 7 and reload ie 6

Any advice onhow i fix this problem

Many thks

Brobilly

[Go The Power]

Hello and welcome to TSF

What are your system specs?

You will be bale to find all your system specs, by following this article: http://www.techsupportforum.com/cont...ticles/45.html

You will need to follow the steps under summary, and then take two screen shots and post them back here. Thanks.

[brobilly]

Hi,
Thank you for your quick response

I have attached the screen shots you asked for "I hope"

Regards

Brobilly

[Go The Power]

Hello again Brobilly

What add-ons do you have installed?

[brobilly]

Hi Go the Power,

To be honest not sure, what add-on are you referring to?

I do also have Mozilla Firefox on the computer but I wouldn't think that could cause IE 7 to freeze?

Would windows live be an add-on?

Regards,

Brobilly

[Go The Power]

Hi Brobilly,

Firefox shouldn't cause IE to freeze, if you like Firefox I would recommend staying with it.

Here is a way to produce a few lists of IE addons:


Produce a list of IE add ons

• Click Here to download StartUplist. Save it to your desktop.
• Extract the files.
• You should now have StartupList.exe double click on it.
• Wait until it is complete.
• Right click on Browser Helper Objects (BHO), click on Save Node and all sub nodes as.. then when the save box appears type in BHO.txt and click Save.
• Now right click on ActiveX Objects, click on Save Node and all sub nodes as.. then when the save box appears type in ActiveX Objects.txt and click Save.
• Then right click on Internet Explore toolbar, click on Save Node and all sub nodes as.. then when the save box appears type in IE toolbars.txt and click Save.
• Last one, right click on Internet Explore buttons/tools, click on Save Node and all sub nodes as.. then when the save box appears type in IE buttons.txt and click Save.

Open up the folder where Startuplist.exe is stored and locate thes files, please post them in your next reply:

• BHO.txt
• ActiveX Objects.txt
• IE toolbars.txt
• IE buttons.txt

[brobilly]

Hi Go to Power,

I have attached the 4 items you requested

I do enjoy Firefox but I find that it has a few minor down-falls for example I write stuff on a website which has a text editor and firefox doesn't allow you to copy and paste

Many thanks

Brobilly

[Go The Power]

Hello again

It is a shame Firefox doesnt work.

Before we start disabling add-ons lets make sure they are the problem, try running IE in safe mode:

Click Start, All programs, Accessories, System tools and click on Internet Explore (No Addons)

Lets see if it still freezes.

[brobilly]

Hi Go the Power,

Sorry for the delay, although I don't have internet access in safe mode it seems as if IE 7 works in safe mode ,it certainly doesn't freeze my computer when I open it and I can navigate through the different pull down menus which I can't do in normal mode

[brobilly]

Re-READ your last help and this time followed the instructions and yes IE 7 works with no add- ons

[Go The Power]

Hello again brobilly

lets see what add ons you have:


Produce a list of IE add ons

• Click Here to download StartUplist. Save it to your desktop.
• Extract the files.
• You should now have StartupList.exe double click on it.
• Wait until it is complete.
• Right click on Browser Helper Objects (BHO), click on Save Node and all sub nodes as.. then when the save box appears type in BHO.txt and click Save.
• Now right click on ActiveX Objects, click on Save Node and all sub nodes as.. then when the save box appears type in ActiveX Objects.txt and click Save.
• Then right click on Internet Explore toolbar, click on Save Node and all sub nodes as.. then when the save box appears type in IE toolbars.txt and click Save.
• Last one, right click on Internet Explore buttons/tools, click on Save Node and all sub nodes as.. then when the save box appears type in IE buttons.txt and click Save.

Open up the folder where Startuplist.exe is stored and locate thes files, please post them in your next reply:

• BHO.txt
• ActiveX Objects.txt
• IE toolbars.txt
• IE buttons.txt

[brobilly]

Hi Go the power

welcome back and thks

Regards

Brobilly

It will only let me attach 1 file with the others it says you have already attached this file

[Go The Power]

Hello again,

With the other files can you please copy and paste the text into this thread?

Kind regards,
GTP

[brobilly]

BHO

StartupList 2.02 partial report
Root node was 'Browser Helper Objects (10)'
Full path to root node: This Computer\Browser Helper Objects (10)

(no name) = {53707962-6F74-2D53-2644-206D7942484F} = C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
(no name) = {7E853D72-626A-48EC-A868-BA8D5E23E045} =
Adobe PDF Reader Link Helper = {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} = C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
Google Toolbar Helper = {AA58ED58-01DD-4d91-8333-CF10577473F7} = c:\program files\google\googletoolbar2.dll
Google Toolbar Notifier BHO = {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} = C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
Skype add-on (mastermind) = {22BF413B-C6D2-4d91-82A9-A0F997BA588C} = C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
SSVHelper Class = {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} = C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
Windows Live Sign-in Helper = {9030D464-4C02-4ABF-8ECC-5164760863C6} = C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
Windows Live Toolbar Helper = {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} = C:\Program Files\Windows Live Toolbar\msntb.dll
Yahoo! Companion BHO = {02478D38-C3F9-4efb-9B51-7695ECA05670} = C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_6_0_1.dll


IE BUTTONS

StartupList 2.02 partial report
Root node was 'Internet Explorer buttons/tools (4)'
Full path to root node: This Computer\Internet Explorer buttons/tools (4)

Sun Java Console - {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBC} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
@xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe


IE TOOLBAR

StartupList 2.02 partial report
Root node was 'Internet Explorer toolbars'
Full path to root node: This Computer\Internet Explorer toolbars

* All users (1) *
McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)

* This user *
- ShellBrowser (1)
(no name) - {C4069E3A-68F1-403E-B40E-20066696354B} - (no file)

- WebBrowser (6)
&Address - {01E04581-4EEE-11D0-BFE9-00AA005B4383} - C:\WINDOWS\system32\browseui.dll
&Links - {0E5CBF21-D15F-11D0-8301-00AA005B4383} - C:\WINDOWS\system32\SHELL32.dll
(no name) - {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - (no file)
&Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_6_0_1.dll
&Google - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll

[Go The Power]

My apologies for making you run startuplist twice, i forgot to check the whole thread to see if I already asked you do to so

Would you mind if we nuke all the add-ons for IE? and start fresh?

If you dont mind follow these steps:

Click Start, All programs, Accessories, System tools and click on Internet Explore (No Addons).

Click Tools => Internet Options, click on the tab Advanced then click the button Reset, then click Reset on the pop up box. Then click Close, then Ok. Close IE.

Try running IE now and see if it works.

[brobilly]

Yes thank you it works now, what about add-ons

Regards,

Brobilly

[Go The Power]

That is good to hear. Now we just need to re-apply the essentials that will keep your computer protected.

Update Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

Updating Java:

• Download the latest version of Java Runtime Environment (JRE) 6 u3.
• Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications". (4th one down)
• Click the "Download" button to the right.
• Check the box that says: "Accept License Agreement".
• The page will refresh.
• Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u3-windowsi586-p.exe to install the newest version.

----------------------

Please go to the links below to update the following:

Flash
http://www.adobe.com/products/flashplayer/

Shockwave
http://www.adobe.com/shockwave/download/

---------------------

Check out McAfee SiteAdvisor:
http://www.siteadvisor.com/

Also look at the link below to see how it works:
http://www.siteadvisor.com/download/ie_learnmore.html

---------------------

[brobilly]

Hi Go the Power,

You are a star thank you very much for your excellent assistance

IE 7 is now working correctly

I notice the following in your replies
Free Antivirus: Avira Antivir -- A Guide to installation and use of Avira® AntiVir PE

I use AVG free version would you recommend a change or even to add Avira Antivir as a second virus checker

Many thanks again

Regards,

Brobilly

[Go The Power]

Hello Brobilly

No problems I am glad to have helped .I am glad to hear your problem is solved.

At the end of each of my reply that is my signature, so every time I posted it will automatically appear there.

AVG is a good Anti virus, I just prefer Avira. When you look at the free best antivirus AVG, Avira and Avast, they are all very good, it just comes down to personal choice of which one you fell comfortable with.

It isn't recommended to have more than one anti virus on a system at a time, as they cause conflicts and system instability.

Do you have Norton installed? or have you ever had Norton installed?

What firewall do you have?

Kind regards,
Go The Power

PS, see not all Port Supporters loose terribly

[brobilly]

Hi Go the Power

Yes I had norton running for about 2 years but found it to intrusive a real pain
I have also had Mcafee and a few others but have found AVG very suitable for my use now and again I run housecall to see if AVG missed something and never found much mainly a couple of low level threats

I use windows firewall

Thanks Brobilly