IE7 Freezes

RichieW87 · 08-30-2007, 04:03 PM

I recently started having a problem with Internet Explorer 7.

As a regular Firefox user I rarely use IE, but earlier today I decided to boot it up. I had previously installed a program called Mario Forever which forced you to have a toolbar on Internet Explorer in order to play the game (a Mario clone). I never had a problem with this because it wasn't installed in Firefox and so it didn't bother me.

Anyways, as I booted up IE7 I saw this toolbar and remembered that it said you had to use it 3 times before you could hide it, so I just typed some random characters and did a couple searches with it, suddenly the browser freezes. I tried closing it in task manager yet in the applications section it was blank, despite the fact I had other programs running aswell. It also showed my CPU usage at a constant 100% and Windows XP running incredibly slowly. The IE screen stays blank and wont let me do anything. I have to reboot the computer to get it back to working normally.

I have tried removing and reinstalling IE but it hasn't helped and the problems described above continue.

IE7 runs perfectly fine in No Add-ons mode and using IE Tab in Firefox (an extension that lets you basically open up an IE window inside Firefox) so I am convinced this is a problem somehow relating to the Mario Forever toolbar. I have since uninstalled the game (and subsequently the toolbar) but to no avail.

Any help would be greatly appreciated
Thanks in advance,
Richard Winter

P.S. If anyone is curious, I want to use IE because MSN Live Messenger will only open up my Hotmail account in IE

**Go The Power** · 08-31-2007, 12:33 AM

Hello and welcome to TSF

What was the name of the toolbar?

RichieW87 · 09-01-2007, 09:33 AM

Thanks for the welcome =D

It was a toolbar that was added automatically with the installation of Mario Forever v3.5, a Mario clone

RichieW87 · 09-01-2007, 11:59 AM

Also I have since deleted the game (along with the toolbar in the uninstall) and the problem has persisted with the same symptoms

**Go The Power** · 09-01-2007, 03:29 PM

Hello again

,

I just did some research on the toolbar, and it appears to be adware. Maybe some of the traces are still are...

I would recommend that you go here; read and follow the instructions very carefully; then, post all the requested logs and information; as instructed, to here. (Just click on the coloured links.)

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.

Good luck

Please also remember DO NOT post your logs in this thread, please start a new thread here. (Just click on the coloured link.) and post the logs.

Kind regards.

RichieW87 · 09-01-2007, 03:41 PM

Cheers, doing that now

08-30-2007, 04:03 PM	#1 (permalink)
RichieW87 Registered User Join Date: Aug 2007 Posts: 11 OS: XP	IE7 Freezes: Relating to Mario Forever Toolbar I recently started having a problem with Internet Explorer 7. As a regular Firefox user I rarely use IE, but earlier today I decided to boot it up. I had previously installed a program called Mario Forever which forced you to have a toolbar on Internet Explorer in order to play the game (a Mario clone). I never had a problem with this because it wasn't installed in Firefox and so it didn't bother me. Anyways, as I booted up IE7 I saw this toolbar and remembered that it said you had to use it 3 times before you could hide it, so I just typed some random characters and did a couple searches with it, suddenly the browser freezes. I tried closing it in task manager yet in the applications section it was blank, despite the fact I had other programs running aswell. It also showed my CPU usage at a constant 100% and Windows XP running incredibly slowly. The IE screen stays blank and wont let me do anything. I have to reboot the computer to get it back to working normally. I have tried removing and reinstalling IE but it hasn't helped and the problems described above continue. IE7 runs perfectly fine in No Add-ons mode and using IE Tab in Firefox (an extension that lets you basically open up an IE window inside Firefox) so I am convinced this is a problem somehow relating to the Mario Forever toolbar. I have since uninstalled the game (and subsequently the toolbar) but to no avail. Any help would be greatly appreciated Thanks in advance, Richard Winter P.S. If anyone is curious, I want to use IE because MSN Live Messenger will only open up my Hotmail account in IE Last edited by RichieW87 : 08-30-2007 at 04:22 PM.

08-31-2007, 12:33 AM	#2 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,272 OS: Windows XP Home SP2 Blog Entries: 1	Re: IE7 Freezes Hello and welcome to TSF What was the name of the toolbar? __________________

09-01-2007, 09:33 AM	#3 (permalink)
RichieW87 Registered User Join Date: Aug 2007 Posts: 11 OS: XP	Re: IE7 Freezes Thanks for the welcome =D It was a toolbar that was added automatically with the installation of Mario Forever v3.5, a Mario clone

09-01-2007, 11:59 AM	#4 (permalink)
RichieW87 Registered User Join Date: Aug 2007 Posts: 11 OS: XP	Re: IE7 Freezes Also I have since deleted the game (along with the toolbar in the uninstall) and the problem has persisted with the same symptoms

09-01-2007, 03:29 PM	#5 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,272 OS: Windows XP Home SP2 Blog Entries: 1	Re: IE7 Freezes Hello again , I just did some research on the toolbar, and it appears to be adware. Maybe some of the traces are still are... I would recommend that you go here; read and follow the instructions very carefully; then, post all the requested logs and information; as instructed, to here. (Just click on the coloured links.) Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can. Good luck Please also remember DO NOT post your logs in this thread, please start a new thread here. (Just click on the coloured link.) and post the logs. Kind regards. __________________

09-01-2007, 03:41 PM	#6 (permalink)
RichieW87 Registered User Join Date: Aug 2007 Posts: 11 OS: XP	Re: IE7 Freezes Cheers, doing that now