Internet Explorer Cannot display the webpage

araja · 05-17-2007, 05:52 AM

Hello All, I'm a newbie here and I see from looking that you guys offer some great help.

I am in a bit of a bother. My Desktop PC at home has recently stopped displaying any Internet exploer pages (for the last week) and all I get displayed is the message "Internet Explorer Cannot display the webpage", however both Outlook Express works fine and I can send an receive email, and also MSN Messenger also works.

I use IE7 and running the network diagnostics from there seems ok,
(results of the one I just ran below) and doing a IPconfig /All is also ok (see further below) and I've tried suggessions on other post so I have no idea what might be causing it ?? I am using Zone Alarm 7 anti virus and fire wall and I've tried shutting this down as well in case this was blocking internet access but still to no avail ?

I cannot even get to my router page http:/192.168.2.1 !!!!!!!

Does anyone have any suggestions ?

Many Thanks

Amit

Last diagnostic run time: 05/17/07 12:41:28 Network Adapter Diagnostic
Network location detection

info Using home Internet connection
info Redirecting user to support call

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
info HTTP: Successfully connected to www.microsoft.com.
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
info HTTPS: Successfully connected to www.microsoft.com.
error Could not make an FTP connection.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\The Raja's>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : 3Com 3C905TX-based Ethernet Adapter
(Generic)
Physical Address. . . . . . . . . : 00-60-08-79-BE-77
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
Lease Obtained. . . . . . . . . . : 17 May 2007 12:12:08
Lease Expires . . . . . . . . . . : 19 January 2038 04:14:07

netsh int ip reset reset.log

araja · 05-17-2007, 08:32 AM

I just wanted to also add the , starting in Safe Mode works fine. I can gain access to the internet.

Heart · 05-21-2007, 02:18 AM

Try removing internet explorer & installing it again, go to ad or remove in control pannel, then click on Ad or remove windows components, you mite need your windows disk to load it back on again though.

Also, have you tryed clicking reset on your router or turning it off?
And have you ran a Virus & Spywear test?

araja · 05-21-2007, 03:42 AM

Thanks, I had tried everything : re-started router, flushing dns, etc but the fact the email and IM were wokring fine seemed odd ? I thherefore put down to either a Firewall issue (Zone Alarm) or a Windows Update. Fortunately I had backed up my "System State" from April which I restored and hey presto, everything was fine again. I ran the updates on Zone Alarm and rebooted and so far so good. I then ran the windows updates (the most recent ones in May 2007) and low and behold, the problem came back again.

I've now restored by system again got everything working and have turned off windows updates (for the time being). I've done a few firewall test and my machine currently appears to be ok and invisible to anyone (touch wood) so I'm going to call it a day and wait a few weeks and try again with any new updates which have appeared.

Thanks for your help.

05-17-2007, 05:52 AM	#1 (permalink)
araja Registered User Join Date: May 2007 Posts: 4 OS: XP	Internet Explorer Cannot display the webpage Hello All, I'm a newbie here and I see from looking that you guys offer some great help. I am in a bit of a bother. My Desktop PC at home has recently stopped displaying any Internet exploer pages (for the last week) and all I get displayed is the message "Internet Explorer Cannot display the webpage", however both Outlook Express works fine and I can send an receive email, and also MSN Messenger also works. I use IE7 and running the network diagnostics from there seems ok, (results of the one I just ran below) and doing a IPconfig /All is also ok (see further below) and I've tried suggessions on other post so I have no idea what might be causing it ?? I am using Zone Alarm 7 anti virus and fire wall and I've tried shutting this down as well in case this was blocking internet access but still to no avail ? I cannot even get to my router page http:/192.168.2.1 !!!!!!! Does anyone have any suggestions ? Many Thanks Amit Last diagnostic run time: 05/17/07 12:41:28 Network Adapter Diagnostic Network location detection info Using home Internet connection info Redirecting user to support call HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established info HTTP: Successfully connected to www.microsoft.com. warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established info HTTPS: Successfully connected to www.microsoft.com. error Could not make an FTP connection. Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\The Raja's>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : DESKTOP Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : Belkin Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Belkin Description . . . . . . . . . . . : 3Com 3C905TX-based Ethernet Adapter (Generic) Physical Address. . . . . . . . . : 00-60-08-79-BE-77 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.2.4 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.2.1 DHCP Server . . . . . . . . . . . : 192.168.2.1 DNS Servers . . . . . . . . . . . : 192.168.2.1 Lease Obtained. . . . . . . . . . : 17 May 2007 12:12:08 Lease Expires . . . . . . . . . . : 19 January 2038 04:14:07 netsh int ip reset reset.log

05-17-2007, 08:32 AM	#2 (permalink)
araja Registered User Join Date: May 2007 Posts: 4 OS: XP	Re: Internet Explorer Cannot display the webpage I just wanted to also add the , starting in Safe Mode works fine. I can gain access to the internet.

05-21-2007, 02:18 AM	#3 (permalink)
Heart Registered User Join Date: May 2007 Location: England Posts: 4 OS: Vista	Re: Internet Explorer Cannot display the webpage Try removing internet explorer & installing it again, go to ad or remove in control pannel, then click on Ad or remove windows components, you mite need your windows disk to load it back on again though. Also, have you tryed clicking reset on your router or turning it off? And have you ran a Virus & Spywear test?

05-21-2007, 03:42 AM	#4 (permalink)
araja Registered User Join Date: May 2007 Posts: 4 OS: XP	Re: Internet Explorer Cannot display the webpage Thanks, I had tried everything : re-started router, flushing dns, etc but the fact the email and IM were wokring fine seemed odd ? I thherefore put down to either a Firewall issue (Zone Alarm) or a Windows Update. Fortunately I had backed up my "System State" from April which I restored and hey presto, everything was fine again. I ran the updates on Zone Alarm and rebooted and so far so good. I then ran the windows updates (the most recent ones in May 2007) and low and behold, the problem came back again. I've now restored by system again got everything working and have turned off windows updates (for the time being). I've done a few firewall test and my machine currently appears to be ok and invisible to anyone (touch wood) so I'm going to call it a day and wait a few weeks and try again with any new updates which have appeared. Thanks for your help.