Any version of Internet Explorer I try will not function.

cgriffin · 05-15-2007, 05:54 PM

Dear Sirs,

My name is Clifford Griffin. I just happened on this site by accident.
I sure hope you can help me.

My operating system is Windows XP SP2.

I am currently running IE version 7. But you should know that I will
experience the Identical problem while running IE v6.0.2800... or IE
v6.0.2900...!

Since my IE does not work I am using Firefox to communicate with
you.

Most of the time when I try to access the browser I get a blank
window with the following error pop-up.

"Internet Explorer has encountered a problem and needs to close.
We are sorry for the inconvenience."

Included in that message is a statement that says: "To see what data
this error report contains click here." Upon clicking here I see
the following error signature:

"AppName: iexplore.exe AppVer: 7.0.6000.16441 ModName: kernel32.dll
ModVer: 5.1.2600.2945 Offset: 00012a5b"

There is also an extremely lengthy and detailed report entitled "Error
Report Contents" included, but it will not allow me to copy it.

Sometimes when I bring up the browser a window will appear just
as it should. But when I try to follow any link I get the same scenario
as explained above.

Can you help me?

Please let me know what further information you need.

Kindest Regards,

Clifford Griffin

**nickster_uk** · 05-15-2007, 05:58 PM

Hi Clifford, welcome to TSF...

how long has the problem been present and have you tried a system restore to a date when all was well? Can you think of any downloads or any websites which were visited which may have triggered the problem?

Also, there is a chance of a malware infection so the following link may be helpful:
http://www.techsupportforum.com/secu...sting-log.html

Finally, do you have a Windows XP installation disc?

cgriffin · 05-15-2007, 06:16 PM

Hello,

Thanks for the prompt response.

This problem has existed for the better part of 2 years now. I suspect
it is something deeper than just Internet Explorer because other related
problems. For instance to answer another of your of your questions.

The system restore function does not work at all and it is not disabled.

I'm sorry to say that I cannot recall any actions or visiting any particular
web sites causing the problem.

The operating system came installed on computer and it was not
accompanied by an installation disk

Kindest Regards,

Clifford Griffin

**nickster_uk** · 05-15-2007, 06:24 PM

Ok, it does sound like malware is involved in some way or another...especially as you mention that System Restore isn't working.

I highly recommend following the link above to find out how to post a Hijack This log file. If one of our analysts detects anything that shouldn't be there, they will be more than happy to assist you in removing the problem step-by-step then if your IE problems still persist, we'll continue this thread.

p.s - Please avoid adding your email address and phone number to your posts as you'll probably start receiving lots of spam and nuisance phone calls

cgriffin · 05-17-2007, 12:13 AM

Thanks nickster_uk,

Thank you very much for your initial response. I will follow
your suggested link. When I complete everything that is
required there I will contact you again here if needed.

Again, thanks for the prompt response.

Kindest Regards,

Clifford Griffin

P.S. I enjoyed your question concerning walls and fences.

05-15-2007, 05:54 PM	#1 (permalink)
cgriffin Registered User Join Date: Apr 2007 Location: Tucson, Arizona USA Posts: 8 OS: Win95/98/NT/XP/	Any version of Internet Explorer I try will not function. Dear Sirs, My name is Clifford Griffin. I just happened on this site by accident. I sure hope you can help me. My operating system is Windows XP SP2. I am currently running IE version 7. But you should know that I will experience the Identical problem while running IE v6.0.2800... or IE v6.0.2900...! Since my IE does not work I am using Firefox to communicate with you. Most of the time when I try to access the browser I get a blank window with the following error pop-up. "Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." Included in that message is a statement that says: "To see what data this error report contains click here." Upon clicking here I see the following error signature: "AppName: iexplore.exe AppVer: 7.0.6000.16441 ModName: kernel32.dll ModVer: 5.1.2600.2945 Offset: 00012a5b" There is also an extremely lengthy and detailed report entitled "Error Report Contents" included, but it will not allow me to copy it. Sometimes when I bring up the browser a window will appear just as it should. But when I try to follow any link I get the same scenario as explained above. Can you help me? Please let me know what further information you need. Kindest Regards, Clifford Griffin Last edited by nickster_uk; 05-15-2007 at 05:55 PM. Reason: Removed email address and phone number

05-15-2007, 05:58 PM	#2 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 7,043 OS: XP Pro SP3, Windows 7 Ultimate, Ubuntu v8.04 My System	Re: Any version of Internet Explorer I try will not function. Hi Clifford, welcome to TSF... how long has the problem been present and have you tried a system restore to a date when all was well? Can you think of any downloads or any websites which were visited which may have triggered the problem? Also, there is a chance of a malware infection so the following link may be helpful: http://www.techsupportforum.com/secu...sting-log.html Finally, do you have a Windows XP installation disc? __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 4GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| Maxtor DiamondMax 22 500GB, Maxtor DiamondMax 23 500GB & 2xMaxtor DiamondMax 21 250GB SATA HDDs \| Thermaltake CL-P0114 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

05-15-2007, 06:16 PM	#3 (permalink)
cgriffin Registered User Join Date: Apr 2007 Location: Tucson, Arizona USA Posts: 8 OS: Win95/98/NT/XP/	Re: Any version of Internet Explorer I try will not function. Hello, Thanks for the prompt response. This problem has existed for the better part of 2 years now. I suspect it is something deeper than just Internet Explorer because other related problems. For instance to answer another of your of your questions. The system restore function does not work at all and it is not disabled. I'm sorry to say that I cannot recall any actions or visiting any particular web sites causing the problem. The operating system came installed on computer and it was not accompanied by an installation disk Kindest Regards, Clifford Griffin Last edited by nickster_uk; 05-15-2007 at 06:20 PM. Reason: Removed email address and phone number...again

05-15-2007, 06:24 PM	#4 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 7,043 OS: XP Pro SP3, Windows 7 Ultimate, Ubuntu v8.04 My System	Re: Any version of Internet Explorer I try will not function. Ok, it does sound like malware is involved in some way or another...especially as you mention that System Restore isn't working. I highly recommend following the link above to find out how to post a Hijack This log file. If one of our analysts detects anything that shouldn't be there, they will be more than happy to assist you in removing the problem step-by-step then if your IE problems still persist, we'll continue this thread. p.s - Please avoid adding your email address and phone number to your posts as you'll probably start receiving lots of spam and nuisance phone calls __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 4GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| Maxtor DiamondMax 22 500GB, Maxtor DiamondMax 23 500GB & 2xMaxtor DiamondMax 21 250GB SATA HDDs \| Thermaltake CL-P0114 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

05-17-2007, 12:13 AM	#5 (permalink)
cgriffin Registered User Join Date: Apr 2007 Location: Tucson, Arizona USA Posts: 8 OS: Win95/98/NT/XP/	Re: Any version of Internet Explorer I try will not function. Thanks nickster_uk, Thank you very much for your initial response. I will follow your suggested link. When I complete everything that is required there I will contact you again here if needed. Again, thanks for the prompt response. Kindest Regards, Clifford Griffin P.S. I enjoyed your question concerning walls and fences.