can't access .gc websites

P-DOG · 03-07-2007, 06:55 PM

wasnt sure where to ask this but ill give it a shot here.

I'm having some difficulties accessing.gc websites. These websites usually deal with goverment services like passport canada (www.pptc.gc.ca). This only happens on one computer in my house so im sure it isnt an isp problem. the firewall and virus protection im using is trend micro's PC-cillin. i have scanned my comp many times over with no viruses everytime. I have also disabled PC-cillin's firewall and it still dosent work. Is this a virus PC-cillin isnt picking up or something else ? HELP (i use both IE and firefox)

**nickster_uk** · 03-07-2007, 07:06 PM

Hi P-DOG, welcome to TSF...

don't think it's a virus just at the moment...but malware of some kind is a possibilty.

What is the exact message displaying on your screen when you try to load the page?

P-DOG · 03-07-2007, 07:12 PM

In firefox, Server not found error which is telling me to check my proxy and disable firewalls which i have done. In IE, Internet Explorer cannot display the webpage which is giving me basic suggestions like connect to the internet (which i am) and wrong address (which i searched using google).

**nickster_uk** · 03-07-2007, 08:29 PM

Do you have any other security software installed on your machine...things like IP filtering software etc?

Also, have you checked your hosts file for any reference to the site?

sultan_emerr · 03-15-2007, 10:02 AM

Make the url trusted, allowed and exempted.

03-07-2007, 06:55 PM	#1 (permalink)
P-DOG Registered User Join Date: Mar 2007 Posts: 2 OS: Windows Xp	can't access .gc websites wasnt sure where to ask this but ill give it a shot here. I'm having some difficulties accessing.gc websites. These websites usually deal with goverment services like passport canada (www.pptc.gc.ca). This only happens on one computer in my house so im sure it isnt an isp problem. the firewall and virus protection im using is trend micro's PC-cillin. i have scanned my comp many times over with no viruses everytime. I have also disabled PC-cillin's firewall and it still dosent work. Is this a virus PC-cillin isnt picking up or something else ? HELP (i use both IE and firefox)

03-07-2007, 07:06 PM	#2 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 7,043 OS: XP Pro SP3, Windows 7 Ultimate, Ubuntu v8.04 My System	Hi P-DOG, welcome to TSF... don't think it's a virus just at the moment...but malware of some kind is a possibilty. What is the exact message displaying on your screen when you try to load the page? __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 4GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| Maxtor DiamondMax 22 500GB, Maxtor DiamondMax 23 500GB & 2xMaxtor DiamondMax 21 250GB SATA HDDs \| Thermaltake CL-P0114 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

03-07-2007, 08:29 PM	#4 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 7,043 OS: XP Pro SP3, Windows 7 Ultimate, Ubuntu v8.04 My System	Do you have any other security software installed on your machine...things like IP filtering software etc? Also, have you checked your hosts file for any reference to the site? __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 4GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| Maxtor DiamondMax 22 500GB, Maxtor DiamondMax 23 500GB & 2xMaxtor DiamondMax 21 250GB SATA HDDs \| Thermaltake CL-P0114 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

03-15-2007, 10:02 AM	#5 (permalink)
sultan_emerr Registered User Join Date: Dec 2005 Location: Arabia/winter = N.India/summer Posts: 143 OS: XP	Re: can't access .gc websites Make the url trusted, allowed and exempted.

03-07-2007, 07:12 PM	#3 (permalink)
P-DOG Registered User Join Date: Mar 2007 Posts: 2 OS: Windows Xp	In firefox, Server not found error which is telling me to check my proxy and disable firewalls which i have done. In IE, Internet Explorer cannot display the webpage which is giving me basic suggestions like connect to the internet (which i am) and wrong address (which i searched using google).