IE7 Update Trouble. plz Help! (RESOLVED)

[StormTroop]

Hi all. Ive been gettin messages telling me to update to IE7. When i tried doing this, it doesnt work. I complete the installation process but, while saying "installation complete", it tells me it was unable to install some updates or something. I restart like it asks me to, log on and start Internet Explorer. It is still IE6 (same layout, button style etc.) although when i click help>about it comes up with an IE7 number?? Not only this, but now when click certain links and buttons, like downloads this message appears: "The requested lookup key could not be found in any active activation context". The only option given is 'ok' which i click and the page does nothing. I have installed IE7 on and offline with the same results and have made sure that i have turned off all spy and adware (that i know of). I am currently using Firefox as my browser and AOL 9.0 is my ISP. Any help would be great :) Thanks

Heres my HJT logfile if it helps:
(never done this before!)

Logfile of HijackThis v1.99.1
Scan saved at 10:57:38, on 02/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\WINDOWS\system32\CTSvcCDA.EXE
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
c:\Program Files\Common Files\Symantec Shared\Security

Center\SymWSC.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Common Files\Microsoft Shared\Works

Shared\WkUFind.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\VoyagerTest\fts.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\alt.exe
C:\PROGRA~1\HELPAN~1\Pavilion\XPEWWBF4\plugin\bin\pchbutton.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AOL 9.0\aoltray.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\Program Files\Common Files\AOL\1133035937\ee\AOLHostManager.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\AOL\Broadband CheckUp\bin\mpbtn.exe
C:\Program Files\Common Files\AOL\1133035937\ee\AOLServiceHost.exe
c:\program files\common files\aol\1133035937

\ee\services\antiSpywareApp\ver2_0_12\AOLSP Scheduler.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\HJT!\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL

= http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =

http://ie.redirect.hp.com/svs/rdr?

TYPE=3&tp=iesearch&locale=EN_GB&c=Q404&bd=pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}

- C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {0B5F7FDF-0717-45BF-B49D-695F3168C7FE} -

C:\WINDOWS\system32\admparsek.dll
O2 - BHO: (no name) - {11111111-2222-408A-9842-CDBE1C6D37EB} -

C:\WINDOWS\netdde.dll
O2 - BHO: (no name) - {16875E09-927B-4494-82BD-158A1CD46BA0} -

C:\WINDOWS\prflbmsgp32.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no

file)
O2 - BHO: (no name) - {621D36CC-09F4-44F6-BA4C-C8FBEAA00207} - (no

file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -

C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {8E13DDE1-E013-47ec-9C4C-27C2F78BDD26} -

C:\WINDOWS\system32\req.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} -

c:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: (no name) - {A4F94C0C-54A7-4DB1-9AF3-B22E63D00303} - (no

file)
O2 - BHO: (no name) - {A4F94C0C-54A7-4DB1-9AF3-B22E63D00304} - (no

file)
O2 - BHO: (no name) - {A4F94C0C-54A7-4DB1-9AF3-B22E63D00305} - (no

file)
O2 - BHO: (no name) - {A4F94C0C-54A7-4DB1-9AF3-B22E63D00306} - (no

file)
O2 - BHO: (no name) - {A4F94C0C-54A7-4DB1-9AF3-B22E63D00309} - (no

file)
O2 - BHO: (no name) - {A4F94C0C-54A7-4DB1-9AF3-B22E63D00320} - (no

file)
O2 - BHO: (no name) - {A4F94C0C-54A7-4DB1-9AF3-B22E63D00402} -

C:\WINDOWS\system32\fontextb.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} -

c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {DF00FFA0-AEA9-4EA8-A10F-8BB9A7F8508C} - (no

file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no

file)
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} -

c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-

7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} -

C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec

Shared\ccApp.exe"
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common

Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1

\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program

Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common

Files\AOL\1133035937\ee\AOLHostManager.exe
O4 - HKLM\..\Run: [links] links.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program

Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program

Files\VoyagerTest\fts.exe"
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program

Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program

Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL

Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL

Modem\dslagent.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1

\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe"

/background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft

Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [AlexaToolbar] C:\WINDOWS\alt.exe
O4 - HKCU\..\Run: [Acme.PCHButton] C:\PROGRA~1\HELPAN~1

\Pavilion\XPEWWBF4\plugin\bin\pchbutton.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program

Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0

\aoltray.exe
O4 - Global Startup: AOL Broadband Check-Up.lnk = C:\Program

Files\AOL\Broadband CheckUp\bin\matcli.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program

Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel -

res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}

- C:\WINDOWS\clbcatix.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-

AAA5-00401C608501} - C:\WINDOWS\clbcatix.dll (file missing)
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-

B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-

B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -

C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -

C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} -

C:\Documents and Settings\Joanna\Start Menu\Programs\IMVU\Run IMVU.lnk
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583}

- %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-

4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

(file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683}

- C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-

BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX

Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine

Advantage Validation Tool) - http://go.microsoft.com/fwlink/?

linkid=39204
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} -

http://ak.exe.imgfarm.com/images/noc...ei/ZwinkyIniti

alSetup1.0.0.15.exe
O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F99} (CR64Loader Object)

- http://www.miniclip.com/puzzlepirate...GameLoader.dll
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj

Class) - http://aolcc.aolsvc.aol.co.uk/comput...up/qdiagcc.cab
O16 - DPF: {639658F3-B141-4D6B-B936-226F75A5EAC3}

(CPlayFirstDinerDash2Control Object) -

http://www.arcadetown.com/dinerdash2...2.1.0.0.48.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF}

(MsnMessengerSetupDownloadControl Class) -

http://messenger.msn.com/download/Ms...Downloader.cab
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player)

- http://www.arcadetown.com/swf/delici...ylomplayer.cab
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer

ActiveX Control) - http://download.toontown.com/sv1.0.15.28/ttinst.cab
O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl

Class) -

http://www.arcadetown.com/swf/feedin...utLauncher.cab
O16 - DPF: {DD3641E5-A9CF-11D1-9AA1-444553540000} (Surround Video V3.0

Control Object) - http://www.barnsdesigns.co.uk/surround-

video/svideo3.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} -

http://www.shockwave.com/content/ins...ploader_v6.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{52E8A4B5-8DDE-4499-91A6-

050A6893390D}: NameServer = 205.188.146.145
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} -

"C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: req - C:\WINDOWS\system32\req.dll
O20 - Winlogon Notify: st3 - C:\WINDOWS\system32\st3.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5}

- C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online,

Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown

owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: Ati HotKey Poller - Unknown owner -

C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec

Corporation - c:\Program Files\Common Files\Symantec

Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation

- c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec

Corporation - c:\Program Files\Common Files\Symantec

Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec

Corporation - c:\Program Files\Common Files\Symantec

Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology

Ltd - C:\WINDOWS\system32\CTSvcCDA.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision

Corporation - C:\Program Files\Common Files\InstallShield\Driver\11

\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program

Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee

Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) -

Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32

\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program

Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec

Corporation - C:\Program Files\Common Files\Symantec

Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation -

c:\Program Files\Common Files\Symantec Shared\Security

Center\SymWSC.exe

[WDSnav]

Is IE7 listed in Add/Remove programs? If so you could try uninstalling and restarting and then reinstalling IE7. Also Make sure any firewalls/antivirus programs are turned off while installing IE7. I notice that from your HJT log that you have nortan. Make sure its off while installing IE7.

[StormTroop]

Yeah tried that. When i tried reinstalling it, same thing happens. Still clearly IE6 but in about tells me its version 7.

[StormTroop]

Just so people know, this thread has been solved. I fixed it somehow...