Unable to open windows in IE

JohnthePilot · 09-17-2006, 01:10 PM

I recently started having a problem with opening pop-up windows in IE6 running under XP Home Edition. For example, when trying to update McAfee programs, it is necessary to click on an update button. This usually opens up a window to download the update. Now when I press the update button, the window opens momentarily then closes. I'm having the same problem with other websites. I've tried turning off the popup blocker and holding down the Control key but I still can't get the windows to open.
Any suggestions would be appreciated.
many thanks,
Pilot

**Joefireline** · 09-17-2006, 01:24 PM

Hi,
try re-installing IE.

You may have problems with malware, so it would be a good idea to go through 'Having problems with spyware/viruses' in my sig. We have had the same problem before on a different computer, and it was due to malware.

JohnthePilot · 09-17-2006, 01:35 PM

Thanks for your very speedy reply. I did consider malware but I regularly run AdAware and SpyBot and my system is clean apart from Altnet, which I just can't seem to get rid of. I've also run McAfee VirusScan and again system is clean. I'll try reinstalling IE and see what that does.
Regards,
Pilot

**Joefireline** · 09-17-2006, 02:37 PM

This should help you remove Altnet: http://www.spywareremove.com/removeAltnet.html

JohnthePilot · 09-18-2006, 01:33 AM

I've reinstalled IE but the problem is still there. As far as Altnet is concerned, AdAware gets rid of it. What I wanted to know is is there any way of stopping it getting on my machine in the first place. AdAware seems to be able to block other spyware but not Altnet even though it's listed in AdWatch.
Many thanks,
Pilot

**Joefireline** · 09-18-2006, 11:13 AM

Hi,
please go through the 'Having problems with spyware/viruses' steps in my sig, and post a HJT log where instucted.

Do you have any peer to peer programs installed? Or any programs that could be causing spyware on your computer?

09-19-2006, 02:00 PM

Yes, I run UseNext, Bit~Comet and BearShare Pro. As these are subscribed and not the free versions they are supposed to be spy and adware free.
Regards,
Pilot

**Joefireline** · 09-19-2006, 02:09 PM

This could be causing your problems.
I would advise you go through those steps I said about and post the HJT log where instructed.

09-20-2006, 01:21 PM

OK, thanks, but I'll have to wait til I can spare having the machine out of action whilst I run all the anti spyware progs etc.
Regards,
Pilot

Flatiron · 09-20-2006, 01:48 PM

A possibility? You probably have an old version of Yahoo Toolbar installed.
Certain versions of Yahoo Toolbar are widely reported to cause this problem.

Use A New Browser Window - WorldStart Computer Tips and Computer Help
http://www.worldstart.com/tips/tips.php/1013

WWW FAQs: Why can I only have one browser window at a time?
http://www.boutell.com/newfaq/browser/onewindow.html

Look at Zander's posts #9 > Do you have Yahoo Companion installed?
#12 Do you use Yahoo Messenger? #16 2nd page also
Windows BBS - (Cannot open two Internet explorer windows at the same time)
http://www.windowsbbs.com/showthread.php?t=41452&page=1

A New Internet Explorer Window Does Not Always Open When You Click Hyperlinks
http://support.microsoft.com/?kbid=272415

09-22-2006, 09:06 AM

Many thanks, I'll give that a go.
Regards,
Pilot.

JohnthePilot · 10-02-2006, 07:17 AM

To Joefireline and Flatiron2.
Thanks for your help. The main problem seemed to be corrupted files in IE. A nice Microsoft gentleman from Delhi spent over an hour on the phone sorting that problem out. I have other problems and Tetonbob is sorting those out in the HJT forum.
Thanks again for your constructive comments,
Regards,
Pilot.

09-17-2006, 01:10 PM	#1 (permalink)
JohnthePilot Manager, TSF Articles Join Date: Mar 2006 Location: Cheltenham, near Wales. Posts: 30,917 OS: XP Home SP3, PCLinux, Vista Home Premium SP1 My System Blog Entries: 1	Unable to open windows in IE I recently started having a problem with opening pop-up windows in IE6 running under XP Home Edition. For example, when trying to update McAfee programs, it is necessary to click on an update button. This usually opens up a window to download the update. Now when I press the update button, the window opens momentarily then closes. I'm having the same problem with other websites. I've tried turning off the popup blocker and holding down the Control key but I still can't get the windows to open. Any suggestions would be appreciated. many thanks, Pilot

09-20-2006, 01:48 PM	#10 (permalink)
Flatiron Registered User Join Date: Sep 2005 Location: Ozark, Alabama Posts: 492 OS: Vista Home Premium SP2 My System	A possibility? You probably have an old version of Yahoo Toolbar installed. Certain versions of Yahoo Toolbar are widely reported to cause this problem. Use A New Browser Window - WorldStart Computer Tips and Computer Help http://www.worldstart.com/tips/tips.php/1013 WWW FAQs: Why can I only have one browser window at a time? http://www.boutell.com/newfaq/browser/onewindow.html Look at Zander's posts #9 > Do you have Yahoo Companion installed? #12 Do you use Yahoo Messenger? #16 2nd page also Windows BBS - (Cannot open two Internet explorer windows at the same time) http://www.windowsbbs.com/showthread.php?t=41452&page=1 A New Internet Explorer Window Does Not Always Open When You Click Hyperlinks http://support.microsoft.com/?kbid=272415 __________________ Encouragement Can Change A Persons Life.

09-17-2006, 01:24 PM	#2 (permalink)
Joefireline Enthusiastic TSFer~Joseph Join Date: Apr 2006 Location: Portishead (Bristol) England Posts: 5,319 OS: Windows 7 64bit(Desktop) / XP Home SP2(laptop) My System	Hi, try re-installing IE. You may have problems with malware, so it would be a good idea to go through 'Having problems with spyware/viruses' in my sig. We have had the same problem before on a different computer, and it was due to malware.

09-17-2006, 01:35 PM	#3 (permalink)
JohnthePilot Manager, TSF Articles Join Date: Mar 2006 Location: Cheltenham, near Wales. Posts: 30,917 OS: XP Home SP3, PCLinux, Vista Home Premium SP1 My System Blog Entries: 1	Thanks for your very speedy reply. I did consider malware but I regularly run AdAware and SpyBot and my system is clean apart from Altnet, which I just can't seem to get rid of. I've also run McAfee VirusScan and again system is clean. I'll try reinstalling IE and see what that does. Regards, Pilot

09-17-2006, 02:37 PM	#4 (permalink)
Joefireline Enthusiastic TSFer~Joseph Join Date: Apr 2006 Location: Portishead (Bristol) England Posts: 5,319 OS: Windows 7 64bit(Desktop) / XP Home SP2(laptop) My System	This should help you remove Altnet: http://www.spywareremove.com/removeAltnet.html

09-18-2006, 01:33 AM	#5 (permalink)
JohnthePilot Manager, TSF Articles Join Date: Mar 2006 Location: Cheltenham, near Wales. Posts: 30,917 OS: XP Home SP3, PCLinux, Vista Home Premium SP1 My System Blog Entries: 1	I've reinstalled IE but the problem is still there. As far as Altnet is concerned, AdAware gets rid of it. What I wanted to know is is there any way of stopping it getting on my machine in the first place. AdAware seems to be able to block other spyware but not Altnet even though it's listed in AdWatch. Many thanks, Pilot

09-18-2006, 11:13 AM	#6 (permalink)
Joefireline Enthusiastic TSFer~Joseph Join Date: Apr 2006 Location: Portishead (Bristol) England Posts: 5,319 OS: Windows 7 64bit(Desktop) / XP Home SP2(laptop) My System	Hi, please go through the 'Having problems with spyware/viruses' steps in my sig, and post a HJT log where instucted. Do you have any peer to peer programs installed? Or any programs that could be causing spyware on your computer?

09-19-2006, 02:00 PM	#7 (permalink)
Hanoverauto Guest Posts: n/a OS:	Yes, I run UseNext, Bit~Comet and BearShare Pro. As these are subscribed and not the free versions they are supposed to be spy and adware free. Regards, Pilot

09-19-2006, 02:09 PM	#8 (permalink)
Joefireline Enthusiastic TSFer~Joseph Join Date: Apr 2006 Location: Portishead (Bristol) England Posts: 5,319 OS: Windows 7 64bit(Desktop) / XP Home SP2(laptop) My System	This could be causing your problems. I would advise you go through those steps I said about and post the HJT log where instructed.

09-20-2006, 01:21 PM	#9 (permalink)
Hanoverauto Guest Posts: n/a OS:	OK, thanks, but I'll have to wait til I can spare having the machine out of action whilst I run all the anti spyware progs etc. Regards, Pilot

09-22-2006, 09:06 AM	#11 (permalink)
Hanoverauto Guest Posts: n/a OS:	Many thanks, I'll give that a go. Regards, Pilot.

10-02-2006, 07:17 AM	#12 (permalink)
JohnthePilot Manager, TSF Articles Join Date: Mar 2006 Location: Cheltenham, near Wales. Posts: 30,917 OS: XP Home SP3, PCLinux, Vista Home Premium SP1 My System Blog Entries: 1	To Joefireline and Flatiron2. Thanks for your help. The main problem seemed to be corrupted files in IE. A nice Microsoft gentleman from Delhi spent over an hour on the phone sorting that problem out. I have other problems and Tetonbob is sorting those out in the HJT forum. Thanks again for your constructive comments, Regards, Pilot.