Blu-Ray problem

Futuar · 02-21-2009, 09:17 AM

Hi,

I purchased an ACER laptop, type Aspire 6935G, and I've had some problems running Blu-Ray discs. I've tried Windows Media Player, VLC and PowerDVD 8, but all I get is a message saying "unsupported format".
What am I doing wrong?

**asidman** · 02-21-2009, 09:46 AM

Try use the Acer Arcade Deluxe software that came with the laptop to play it. If it did not come with that you may need to look at Power DVD 8 Ultra

Futuar · 02-21-2009, 11:07 AM

I don't have Acer Arcade, and I've allready tried PowerDVD 8 Ultra. I'm running out of options.

**wrench97** · 02-21-2009, 11:27 AM

Are you sure it has a BluRay Drive? > http://asia.cnet.com/reviews/noteboo...950001p,00.htm

Futuar · 02-21-2009, 11:38 AM

Yes, I'm positive. It has a a Blu-Ray logo stamped right on the side of the disc-tray, and it says BD (f:) on "my deskop".

**wrench97** · 02-21-2009, 11:41 AM

Is it still under warranty?
If so I would call Acer.

**asidman** · 02-21-2009, 02:59 PM

Hmm thats odd...My 6920G came with software preinstalled called Acer Arcade Deluxe which had BD support.
Looking at yours, it also has the Cinedash media controls, which is what Acer Arcade Deluxe was made for. The whole scroll wheel and other controls are pretty specifically programmed for Arcade deluxe
I agree, get hold of Acer and find out which software would let it work, as they should have supplied it.

02-21-2009, 09:17 AM	#1 (permalink)
Futuar Registered User Join Date: Feb 2009 Posts: 5 OS: Vista	Blu-Ray problem Hi, I purchased an ACER laptop, type Aspire 6935G, and I've had some problems running Blu-Ray discs. I've tried Windows Media Player, VLC and PowerDVD 8, but all I get is a message saying "unsupported format". What am I doing wrong?

02-21-2009, 09:46 AM	#2 (permalink)
asidman Will rule the World Join Date: Nov 2008 Location: Port Elizabeth Posts: 4,537 OS: XP SP3, Vista SP1, Windows 7 RC My System	Re: Blu-Ray problem Try use the Acer Arcade Deluxe software that came with the laptop to play it. If it did not come with that you may need to look at Power DVD 8 Ultra __________________ Submit New Articles Here Try before posting \| Read before posting \| Advice to New Visitors How to post a Screenshot \| Posting system specs \| Posting images (VERY NB)

02-21-2009, 11:07 AM	#3 (permalink)
Futuar Registered User Join Date: Feb 2009 Posts: 5 OS: Vista	Re: Blu-Ray problem I don't have Acer Arcade, and I've allready tried PowerDVD 8 Ultra. I'm running out of options.

02-21-2009, 11:27 AM	#4 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Posts: 17,894 OS: XPSP3	Re: Blu-Ray problem Are you sure it has a BluRay Drive? > http://asia.cnet.com/reviews/noteboo...950001p,00.htm __________________ Power Supply and Selection

02-21-2009, 11:38 AM	#5 (permalink)
Futuar Registered User Join Date: Feb 2009 Posts: 5 OS: Vista	Re: Blu-Ray problem Yes, I'm positive. It has a a Blu-Ray logo stamped right on the side of the disc-tray, and it says BD (f:) on "my deskop".

02-21-2009, 11:41 AM	#6 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Posts: 17,894 OS: XPSP3	Re: Blu-Ray problem Is it still under warranty? If so I would call Acer. __________________ Power Supply and Selection

02-21-2009, 02:59 PM	#7 (permalink)
asidman Will rule the World Join Date: Nov 2008 Location: Port Elizabeth Posts: 4,537 OS: XP SP3, Vista SP1, Windows 7 RC My System	Re: Blu-Ray problem Hmm thats odd...My 6920G came with software preinstalled called Acer Arcade Deluxe which had BD support. Looking at yours, it also has the Cinedash media controls, which is what Acer Arcade Deluxe was made for. The whole scroll wheel and other controls are pretty specifically programmed for Arcade deluxe I agree, get hold of Acer and find out which software would let it work, as they should have supplied it. __________________ Submit New Articles Here Try before posting \| Read before posting \| Advice to New Visitors How to post a Screenshot \| Posting system specs \| Posting images (VERY NB) Last edited by asidman; 02-21-2009 at 03:00 PM.