Verizon/Motorola krzr problem

jtorassa · 08-11-2008, 07:31 PM

I have a problem with my cell phone. It is a motorola krzr that I bought about a year ago. The problem is that occasionally (it is starting to get worse) it will take a long time for me to recieve a text message from someone. The time delay can range from a few minutes to several hours later. Would this be a problem with my cell phone or possibly a problem with my verizon service? If it is a problem with my phone is there something that I can do besides buying a new phone?

Clark76 · 08-13-2008, 08:08 PM

Have you tried dialing *228 option 2? This will reprogram your phone to the existing towers. See if this helps.

If that does not help you could try taking it to a Verizon store explaining the problem and they may try re-flashing the OS onto the phone to see if this helps. This should be a free service that Verizon provides. Generally they need about a half an hour to do this.

If this does not help then it will probably be a hardware issue. Then it is going to depend on if the device is still under warranty still or not as to your next step.

jtorassa · 08-17-2008, 01:26 AM

Thanks for the help. Unfortunately I think I will have to get a new phone anyways. Unless you know of a reason for and a solution to the backlights on all my display screens suddenly stopped working?

08-11-2008, 07:31 PM	#1 (permalink)
jtorassa Registered User Join Date: Jan 2008 Posts: 45 OS: xp	Verizon/Motorola krzr problem I have a problem with my cell phone. It is a motorola krzr that I bought about a year ago. The problem is that occasionally (it is starting to get worse) it will take a long time for me to recieve a text message from someone. The time delay can range from a few minutes to several hours later. Would this be a problem with my cell phone or possibly a problem with my verizon service? If it is a problem with my phone is there something that I can do besides buying a new phone?

08-13-2008, 08:08 PM	#2 (permalink)
Clark76 Analyst, Security Team ; Rangemaster, TSF Academy Join Date: Jun 2006 Location: Cleveland, Ohio Posts: 1,694 OS: XP Pro, Vista, Ubuntu 8.10	Re: Verizon/Motorola krzr problem Have you tried dialing 228 option 2? This will reprogram your phone to the existing towers. See if this helps. If that does not help you could try taking it to a Verizon store explaining the problem and they may try re-flashing the OS onto the phone to see if this helps. This should be a free service that Verizon provides. Generally they need about a half an hour to do this. If this does not help then it will probably be a hardware issue. Then it is going to depend on if the device is still under warranty still or not as to your next step. __________________ Proud Member of ASAP Proud Member of UNITE If you feel we've helped you, Please Donate to the Forum*

08-17-2008, 01:26 AM	#3 (permalink)
jtorassa Registered User Join Date: Jan 2008 Posts: 45 OS: xp	Re: Verizon/Motorola krzr problem Thanks for the help. Unfortunately I think I will have to get a new phone anyways. Unless you know of a reason for and a solution to the backlights on all my display screens suddenly stopped working?