[SOLVED] Moto Q Internet Connect Error

**Sealy** · 10-07-2007, 12:26 PM

Hi hi ( yes yes, it's really Sealy :P)
Got a Moto Q a few days ago and I can't connect to the web ( not using it as a modom, just plain ole internet connect on the phone)
Here's the story:

Carrier: Alltel. Have called customer support 4 times already grrrr.

Problem:
When trying to connect to web through the IE icon, I get : Log in error. Ensure you have the correct login information and try again.

Steps taken to resolve:

> Checked old phone, found it had not been de-programmed. Deprogrammed it.
>Checked all settings on Q; all are correct. Took out battery for 1 hr to refresh. ( did this twice)
Connected once; clicked on another link, nothing. Same error. tried typing in address bar ( google.com) same error.

>Master reset.

> *228 > ( option3)activate phone. Nothing.

> Tried connecting in different locations thinking it may be due to signal strength. Nada.

At this point I am ready to throw it in the trash.

As last resort I tried calling Motorola Tech Support line only tohold for 30 minutes, get hung up on; called back got the recording that they were closed till Monday ARGH

Is the phone I've gotten defective or am I missing a solution?

Thanks :D

**kodi** · 10-07-2007, 12:44 PM

Welcome back we missed you around here, hope you drop in more often.

**Sealy** · 10-07-2007, 12:47 PM

Missed me enough to fix my Q? :P
Seriously, thank you Kodi :) . I really have missed y'all too. I am going to make an effort to hang out more. ( You can stop threatening me now MT & Jase :P )

**kodi** · 10-07-2007, 01:06 PM

Alltel should be the place to go,i don't know about American carriers but the problem seems to be with there network as you connected once and it didn't work properly.
I suppose they are like here wait on the phone for hours and then told its not their problem and blame another company

**Sealy** · 10-08-2007, 07:35 AM

I'm taking the phone back today for an exchange. I'll post results :)

**Sealy** · 10-11-2007, 01:56 AM

Issue resolved. I exchanged the phone and it works perfectly!
For future reference, I would suggest going through all the steps I did ( except calling Tech Support 4 times) and if the error is still appearing, the phone is defective.
When the Q's first came out, bad batches were sent to Verizon and Sprint. So it's poosible that Alltel got a bad batch as well.

Happy Q'ing for me!

**Midnight Tech** · 10-27-2007, 05:11 PM

Q-Sealy let me know all was good with the new phone...so gonna mark this one [Resolved] !

10-07-2007, 12:26 PM	#1 (permalink)
Sealy Resident Brat Emeritus :P Join Date: Aug 2002 Location: Margaritaville Posts: 2,045 OS: XP(home)	[SOLVED] Moto Q Internet Connect Error Hi hi ( yes yes, it's really Sealy :P) Got a Moto Q a few days ago and I can't connect to the web ( not using it as a modom, just plain ole internet connect on the phone) Here's the story: Carrier: Alltel. Have called customer support 4 times already grrrr. Problem: When trying to connect to web through the IE icon, I get : Log in error. Ensure you have the correct login information and try again. Steps taken to resolve: > Checked old phone, found it had not been de-programmed. Deprogrammed it. >Checked all settings on Q; all are correct. Took out battery for 1 hr to refresh. ( did this twice) Connected once; clicked on another link, nothing. Same error. tried typing in address bar ( google.com) same error. >Master reset. > 228 > ( option3)activate phone. Nothing. > Tried connecting in different locations thinking it may be due to signal strength. Nada. At this point I am ready to throw it in the trash. As last resort I tried calling Motorola Tech Support line only tohold for 30 minutes, get hung up on; called back got the recording that they were closed till Monday ARGH Is the phone I've gotten defective or am I missing a solution? Thanks :D __________________ ~Brightest Blessings~ Sealy Kim* --------------------- Ná glac pioc comhairle gan comhairle ban. O Autumn. Laden with fruit, and stained With the blood of the grape, pass not, but sit Beneath my shady roof, there thou may'st rest, And tune thy jolly voice to my fresh pipe; And all the daughters of the year shall dance, Sing now the lusty song of fruits and flowers. -William Blake- Contributions will not go unnoticed.

10-07-2007, 12:44 PM	#2 (permalink)
kodi Moderator Hardware Team Join Date: Jun 2004 Location: Sydney Australia Posts: 7,408 OS: Windows 7-Ultimate 64 Bit My System	Re: Moto Q Internet Connect Error Welcome back we missed you around here, hope you drop in more often. __________________ Brian

10-07-2007, 12:47 PM	#3 (permalink)
Sealy Resident Brat Emeritus :P Join Date: Aug 2002 Location: Margaritaville Posts: 2,045 OS: XP(home)	Re: Moto Q Internet Connect Error Missed me enough to fix my Q? :P Seriously, thank you Kodi :) . I really have missed y'all too. I am going to make an effort to hang out more. ( You can stop threatening me now MT & Jase :P ) __________________ ~Brightest Blessings~ Sealy Kim --------------------- Ná glac pioc comhairle gan comhairle ban. O Autumn. Laden with fruit, and stained With the blood of the grape, pass not, but sit Beneath my shady roof, there thou may'st rest, And tune thy jolly voice to my fresh pipe; And all the daughters of the year shall dance, Sing now the lusty song of fruits and flowers. -William Blake- Contributions will not go unnoticed.

10-07-2007, 01:06 PM	#4 (permalink)
kodi Moderator Hardware Team Join Date: Jun 2004 Location: Sydney Australia Posts: 7,408 OS: Windows 7-Ultimate 64 Bit My System	Re: Moto Q Internet Connect Error Alltel should be the place to go,i don't know about American carriers but the problem seems to be with there network as you connected once and it didn't work properly. I suppose they are like here wait on the phone for hours and then told its not their problem and blame another company __________________ Brian

10-08-2007, 07:35 AM	#5 (permalink)
Sealy Resident Brat Emeritus :P Join Date: Aug 2002 Location: Margaritaville Posts: 2,045 OS: XP(home)	Re: Moto Q Internet Connect Error I'm taking the phone back today for an exchange. I'll post results :) __________________ ~Brightest Blessings~ Sealy Kim --------------------- Ná glac pioc comhairle gan comhairle ban. O Autumn. Laden with fruit, and stained With the blood of the grape, pass not, but sit Beneath my shady roof, there thou may'st rest, And tune thy jolly voice to my fresh pipe; And all the daughters of the year shall dance, Sing now the lusty song of fruits and flowers. -William Blake- Contributions will not go unnoticed.

10-11-2007, 01:56 AM	#6 (permalink)
Sealy Resident Brat Emeritus :P Join Date: Aug 2002 Location: Margaritaville Posts: 2,045 OS: XP(home)	Re: Moto Q Internet Connect Error Issue resolved. I exchanged the phone and it works perfectly! For future reference, I would suggest going through all the steps I did ( except calling Tech Support 4 times) and if the error is still appearing, the phone is defective. When the Q's first came out, bad batches were sent to Verizon and Sprint. So it's poosible that Alltel got a bad batch as well. Happy Q'ing for me! __________________ ~Brightest Blessings~ Sealy Kim --------------------- Ná glac pioc comhairle gan comhairle ban. O Autumn. Laden with fruit, and stained With the blood of the grape, pass not, but sit Beneath my shady roof, there thou may'st rest, And tune thy jolly voice to my fresh pipe; And all the daughters of the year shall dance, Sing now the lusty song of fruits and flowers. -William Blake- Contributions will not go unnoticed.

10-27-2007, 05:11 PM	#7 (permalink)
Midnight Tech Admin/Head GreaseMonkey/Igor's alter ego/Grand Exalted PoohBah Join Date: Dec 2001 Location: SC Posts: 2,924 OS: Windows XP Home/Pro SP3/Windows 98SE/Fedora Core 6/RH 7.2 with Autopoint/TAMS II	Re: Moto Q Internet Connect Error Q-Sealy let me know all was good with the new phone...so gonna mark this one [Resolved] ! __________________ Please post all questions in the appropriate forum. Questions sent by email or PM will not be answered. Sharing my life...with my Imzadi! Interested in Trek gaming? Check out the Dynaverse! Proud supporter of the Carolinas Aviation Museum. If we have helped you in any way, please donate to keep TSF up and running!