GPU in for RMA

ChampangeCharli · 11-05-2009, 12:35 PM

Hi,

Apologies, I cannot find a suitable area for this post - this is as near as I can find.

I've recently asked BFGTech support for an e-mail address to make a complaint about an RMA.

I was given the address: rma_escalations@bfgtech.com

I've tried this several time but my e-mails keep bouncing back. Could someone confirm what this address should be please?

Cheers

ChampangeCharli · 11-05-2009, 04:57 PM

Some more info:

The card in question is a BFG 8800GT OC2. Recently the card died so I contacted BFG for a replacement under warranty.

This has been honoured so I've returned the card in question. My issue, however, is with the time this is taking. Basically, my replacement card has not been shipped as the warehouse has closed for a week in order to stocktake. It now looks as though it will take 3 weeks minimum - from raising the issue until expected delivery in order to receive my replacement card.

I've been dealing with BFGTech support and asked them for an e-mail address that I could complain to. The address in my first post was given to me but it is not a valid address. Since then, I've contacted BFGTech support 3 times in order to address this and get the correct e-mail address but have not had a reply in the 2 days since I raised this.

While I applaud BFG for having the conviction in their cards and offering such a superb warranty, it's proving frustrating actually getting a replacement!

**Tyree** · 11-05-2009, 05:14 PM

I sent an email to the link you provided and it failed.
I have never done any business with BFG because of the stories I have heard that relate to your experience and BFG's support or lack thereof.
I use EVGA almost exclusively for Nvidia chipped GPU's.

**wrench97** · 11-05-2009, 05:15 PM

I would call the toll free phone number to complain> Toll Free Tech Support

1.866.BFGFIXX (1.866.234.3499)

ChampangeCharli · 11-05-2009, 05:22 PM

Thanks all,

I was under the impression that this was a BFG support forum! Obviously not and I'm not too sure how I landed at that conclusion. I'll blame google!

Cheers

11-05-2009, 12:35 PM	#1 (permalink)
ChampangeCharli Registered User Join Date: Nov 2009 Posts: 3 OS: Windows 7	GPU in for RMA Hi, Apologies, I cannot find a suitable area for this post - this is as near as I can find. I've recently asked BFGTech support for an e-mail address to make a complaint about an RMA. I was given the address: rma_escalations@bfgtech.com I've tried this several time but my e-mails keep bouncing back. Could someone confirm what this address should be please? Cheers

11-05-2009, 04:57 PM	#2 (permalink)
ChampangeCharli Registered User Join Date: Nov 2009 Posts: 3 OS: Windows 7	Re: GPU in for RMA Some more info: The card in question is a BFG 8800GT OC2. Recently the card died so I contacted BFG for a replacement under warranty. This has been honoured so I've returned the card in question. My issue, however, is with the time this is taking. Basically, my replacement card has not been shipped as the warehouse has closed for a week in order to stocktake. It now looks as though it will take 3 weeks minimum - from raising the issue until expected delivery in order to receive my replacement card. I've been dealing with BFGTech support and asked them for an e-mail address that I could complain to. The address in my first post was given to me but it is not a valid address. Since then, I've contacted BFGTech support 3 times in order to address this and get the correct e-mail address but have not had a reply in the 2 days since I raised this. While I applaud BFG for having the conviction in their cards and offering such a superb warranty, it's proving frustrating actually getting a replacement!

11-05-2009, 05:14 PM	#3 (permalink)
Tyree Mentor Hardware Team Join Date: May 2009 Location: Illinois Posts: 5,621 OS: XP Pro-7RC-Mandriva My System	Re: GPU in for RMA I sent an email to the link you provided and it failed. I have never done any business with BFG because of the stories I have heard that relate to your experience and BFG's support or lack thereof. I use EVGA almost exclusively for Nvidia chipped GPU's. __________________ Posting your PC specs will help us to help you quicker and more efficiently.

11-05-2009, 05:15 PM	#4 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,597 OS: Win7	Re: GPU in for RMA I would call the toll free phone number to complain> Toll Free Tech Support 1.866.BFGFIXX (1.866.234.3499) __________________ Power Supply and Selection

11-05-2009, 05:22 PM	#5 (permalink)
ChampangeCharli Registered User Join Date: Nov 2009 Posts: 3 OS: Windows 7	Re: GPU in for RMA Thanks all, I was under the impression that this was a BFG support forum! Obviously not and I'm not too sure how I landed at that conclusion. I'll blame google! Cheers