Radeon HD 4870 Shuts Down System

pottes · 11-03-2009, 06:24 PM

My New Radeon HD 4870, runs for a few minutes then shuts down the computer.

It seems to be idling at 95C and after i rebooted the system after the shutdown the GPU Monitor showed it at 110C.

The card maybe overheating and i'm not sure the fan has ever run.

I'm running windows 7 64-bit.
Video Card: Sapphire Radeon HD 4870
CPU: Q6600
RAM: 4Gb
Motherboard: ASUS P5K-E
PS: Corsair TX750W

Phædrus2401 · 11-03-2009, 06:31 PM

Go into the ATI Catalyst Control Center that came with the drivers, go into the Overdrive section, and see if you can manually set your fan speed to something above 50%.

pottes · 11-03-2009, 06:46 PM

Thanks for the response. I enabled manual fan speed control in CCC. I then set the fan speed to 80%. The temperature climbed to 108C.

Phædrus2401 · 11-03-2009, 07:02 PM

Odd. It also appears that the card is underclocked?

Open up the computer and see if the GPU fan is spinning. It will be difficult. If you really can't see, try gently sticking a pencil into the fan--just enough to see if the fan is spinning, not enough to touch the heatsink underneath.

Sounds like you may have a faulty card.

pottes · 11-03-2009, 07:38 PM

well the fan doesn't spin no matter what i do. i'm not sure if it's a bad card, because i've already sent in one card that didn't have the fan working, this is the second. I've got a 8800 gts that works just fine and it's fan spin well.

Phædrus2401 · 11-03-2009, 08:20 PM

You're saying you've had two of these cards, and the fan didn't work on either of them?

You are plugging in both 6-pin PCIe connectors, right?

Horusrogue · 11-03-2009, 09:04 PM

95C iS REALLY HIGH on idle. Something is wrong here. Check the BIOS readings, are there any for the card? If so check if the GPU diode is being read the same in BIOS

pottes · 11-03-2009, 09:10 PM

Yep, i've plugged in both 6-pin PCIe connectors and the card is slotted in the 1st of my 2 pci-e x16 slots.

I'm pretty sure that i've got enough power going to the card. My PS is giving my 60 Amps on a rail.

i've got no idea how to check my bios readings for my video card. i'm not sure what to look for in there.

Horusrogue · 11-03-2009, 09:57 PM

Quote:

Originally Posted by pottes

Yep, i've plugged in both 6-pin PCIe connectors and the card is slotted in the 1st of my 2 pci-e x16 slots.

I'm pretty sure that i've got enough power going to the card. My PS is giving my 60 Amps on a rail.

i've got no idea how to check my bios readings for my video card. i'm not sure what to look for in there.

Which bios do you have? Award I assume?

pottes · 11-04-2009, 04:32 PM

My bios states: Amercian Megatrends, Inc, v02.58

the info page in my bios says:
ASUS BIOS v1305
Build Date: 06/19/09

11-03-2009, 06:24 PM	#1 (permalink)
pottes Registered User Join Date: Nov 2009 Posts: 5 OS: Windows 7	Radeon HD 4870 Shuts Down System My New Radeon HD 4870, runs for a few minutes then shuts down the computer. It seems to be idling at 95C and after i rebooted the system after the shutdown the GPU Monitor showed it at 110C. The card maybe overheating and i'm not sure the fan has ever run. I'm running windows 7 64-bit. Video Card: Sapphire Radeon HD 4870 CPU: Q6600 RAM: 4Gb Motherboard: ASUS P5K-E PS: Corsair TX750W

11-03-2009, 06:31 PM	#2 (permalink)
Phædrus2401 Hardware Tech Team Join Date: Mar 2009 Location: New Orleans Posts: 3,851 OS: Vista Ultimate x64 SP1 + Ubuntu 9.04 My System	Re: Radeon HD 4870 Shuts Down System Go into the ATI Catalyst Control Center that came with the drivers, go into the Overdrive section, and see if you can manually set your fan speed to something above 50%. __________________ Good PSU brands: Corsair, SeaSonic, CWT, PC Power and Cooling, Thermaltake Toughpower, CoolerMaster Real Power Pro On 80+ Certification - PSU Information and Selection - Power Supply Myths You don't get what you don't pay for.

11-03-2009, 07:02 PM	#4 (permalink)
Phædrus2401 Hardware Tech Team Join Date: Mar 2009 Location: New Orleans Posts: 3,851 OS: Vista Ultimate x64 SP1 + Ubuntu 9.04 My System	Re: Radeon HD 4870 Shuts Down System Odd. It also appears that the card is underclocked? Open up the computer and see if the GPU fan is spinning. It will be difficult. If you really can't see, try gently sticking a pencil into the fan--just enough to see if the fan is spinning, not enough to touch the heatsink underneath. Sounds like you may have a faulty card. __________________ Good PSU brands: Corsair, SeaSonic, CWT, PC Power and Cooling, Thermaltake Toughpower, CoolerMaster Real Power Pro On 80+ Certification - PSU Information and Selection - Power Supply Myths You don't get what you don't pay for.

11-03-2009, 07:38 PM	#5 (permalink)
pottes Registered User Join Date: Nov 2009 Posts: 5 OS: Windows 7	Re: Radeon HD 4870 Shuts Down System well the fan doesn't spin no matter what i do. i'm not sure if it's a bad card, because i've already sent in one card that didn't have the fan working, this is the second. I've got a 8800 gts that works just fine and it's fan spin well.

11-03-2009, 08:20 PM	#6 (permalink)
Phædrus2401 Hardware Tech Team Join Date: Mar 2009 Location: New Orleans Posts: 3,851 OS: Vista Ultimate x64 SP1 + Ubuntu 9.04 My System	Re: Radeon HD 4870 Shuts Down System You're saying you've had two of these cards, and the fan didn't work on either of them? You are plugging in both 6-pin PCIe connectors, right? __________________ Good PSU brands: Corsair, SeaSonic, CWT, PC Power and Cooling, Thermaltake Toughpower, CoolerMaster Real Power Pro On 80+ Certification - PSU Information and Selection - Power Supply Myths You don't get what you don't pay for.

11-03-2009, 09:04 PM	#7 (permalink)
Horusrogue Registered User Join Date: Aug 2009 Location: Ottawa, Canada Posts: 333 OS: Windows 7 RC, Slitaz Linux 2.0, Xubuntu PPC	Re: Radeon HD 4870 Shuts Down System 95C iS REALLY HIGH on idle. Something is wrong here. Check the BIOS readings, are there any for the card? If so check if the GPU diode is being read the same in BIOS __________________ I troubleshoot problematic intercourse with your computational devices.

11-03-2009, 09:10 PM	#8 (permalink)
pottes Registered User Join Date: Nov 2009 Posts: 5 OS: Windows 7	Re: Radeon HD 4870 Shuts Down System Yep, i've plugged in both 6-pin PCIe connectors and the card is slotted in the 1st of my 2 pci-e x16 slots. I'm pretty sure that i've got enough power going to the card. My PS is giving my 60 Amps on a rail. i've got no idea how to check my bios readings for my video card. i'm not sure what to look for in there.

11-04-2009, 04:32 PM	#10 (permalink)
pottes Registered User Join Date: Nov 2009 Posts: 5 OS: Windows 7	Re: Radeon HD 4870 Shuts Down System My bios states: Amercian Megatrends, Inc, v02.58 the info page in my bios says: ASUS BIOS v1305 Build Date: 06/19/09