Installing PNY 9800GT - no video

Ells · 08-24-2009, 01:12 PM

Hi all,

I'm trying to install a PNY 9800GT graphics card (low power version) but, after following all the instructions, I cannot get it to work.

Specs:
Intel Core 2 Quad CPU Q6600 @2.4GHz
Vista 32bit service pack 1
4GB RAM
Current card (integrated) nvidia GeForce 7100
PSU: 650w 36a on the 12v

So I uninstalled the old drivers (have also tried this without uninstalling and still get the same result), no card to remove, put in the new card, plugged the monitor into the new card, turned the computer and monitor on and all I get is a blank screen. When I take the new card out and plug the monitor back into the comp all works as it should (hence how I am online now).

I initially had this problem but then realised my power supply wasn't up to scratch so I got a new one that should run it no problems, but it's not working.

As the new card is a low power one I don't need to plug anything into that - there aren't any sockets - and when the computer is on the fan on it rotates, suggesting that it's powered.

Am I missing something really obvious? Any help is welcome, if you need to know anything else let me know.

Thanks in advance.

**Tyree** · 08-24-2009, 01:16 PM

If you were previously using Onboard graphics, disable that in the Bios.
Posting you PC specs is always helpful.

Ells · 08-24-2009, 01:41 PM

I can't see anything in the bios relating to graphics/video. I checked it twice, might it be worded in a way that would be easy to confuse with something else?

Would disabling it in device manager help?

**wrench97** · 08-24-2009, 03:28 PM

A 9800GT that does not require a 6 pin Aux power plug?
Do you have a link to it?

**emosun** · 08-24-2009, 10:21 PM

I would be interested to see that link to...

Ells · 08-25-2009, 11:40 AM

I bought it in-store and can't find a link to it for you I'm afraid. It confused me at first because the very unhelpful 'quick installation guide' kept going on about attaching cables to the card but there was nowhere to plug them in!

My problem is solved now, it turned out that the card was faulty so the shop gave me a replacement and it's all working! Thanks for your help.

roast · 08-26-2009, 11:23 AM

For future reference, here is the card:

http://www.newegg.com/Product/Produc...82E16814133279

Very nice cards, although due to less power, the clock speeds are reduced slightly.

-Mick.

08-24-2009, 01:12 PM	#1 (permalink)
Ells Registered User Join Date: Aug 2009 Posts: 3 OS: Vista sp1	Installing PNY 9800GT - no video Hi all, I'm trying to install a PNY 9800GT graphics card (low power version) but, after following all the instructions, I cannot get it to work. Specs: Intel Core 2 Quad CPU Q6600 @2.4GHz Vista 32bit service pack 1 4GB RAM Current card (integrated) nvidia GeForce 7100 PSU: 650w 36a on the 12v So I uninstalled the old drivers (have also tried this without uninstalling and still get the same result), no card to remove, put in the new card, plugged the monitor into the new card, turned the computer and monitor on and all I get is a blank screen. When I take the new card out and plug the monitor back into the comp all works as it should (hence how I am online now). I initially had this problem but then realised my power supply wasn't up to scratch so I got a new one that should run it no problems, but it's not working. As the new card is a low power one I don't need to plug anything into that - there aren't any sockets - and when the computer is on the fan on it rotates, suggesting that it's powered. Am I missing something really obvious? Any help is welcome, if you need to know anything else let me know. Thanks in advance.

08-24-2009, 01:16 PM	#2 (permalink)
Tyree Mentor Hardware Team Join Date: May 2009 Location: Illinois Posts: 5,561 OS: XP Pro-7RC-Mandriva My System	Re: Installing PNY 9800GT - no video If you were previously using Onboard graphics, disable that in the Bios. Posting you PC specs is always helpful. __________________ Posting your PC specs will help us to help you quicker and more efficiently.

08-24-2009, 01:41 PM	#3 (permalink)
Ells Registered User Join Date: Aug 2009 Posts: 3 OS: Vista sp1	Re: Installing PNY 9800GT - no video I can't see anything in the bios relating to graphics/video. I checked it twice, might it be worded in a way that would be easy to confuse with something else? Would disabling it in device manager help?

08-24-2009, 03:28 PM	#4 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,518 OS: Win7	Re: Installing PNY 9800GT - no video A 9800GT that does not require a 6 pin Aux power plug? Do you have a link to it? __________________ Power Supply and Selection

08-24-2009, 10:21 PM	#5 (permalink)
emosun Moderator Hardware Team Join Date: Oct 2006 Location: usa Posts: 6,951 OS: xp pro sp2 My System	Re: Installing PNY 9800GT - no video I would be interested to see that link to... __________________ Gpu Benchmarks Cpu-Z Power supply information and selection Gpu-Z Video card quick list

08-25-2009, 11:40 AM	#6 (permalink)
Ells Registered User Join Date: Aug 2009 Posts: 3 OS: Vista sp1	Re: Installing PNY 9800GT - no video I bought it in-store and can't find a link to it for you I'm afraid. It confused me at first because the very unhelpful 'quick installation guide' kept going on about attaching cables to the card but there was nowhere to plug them in! My problem is solved now, it turned out that the card was faulty so the shop gave me a replacement and it's all working! Thanks for your help.

08-26-2009, 11:23 AM	#7 (permalink)
roast Registered User Join Date: Nov 2006 Location: Ireland Posts: 154 OS: Windows 7 x64 7600, and Windows (notsotiny) 7 7600 x86 and x64 - Across 3 machines. My System	Re: Installing PNY 9800GT - no video For future reference, here is the card: http://www.newegg.com/Product/Produc...82E16814133279 Very nice cards, although due to less power, the clock speeds are reduced slightly. -Mick.