Video Card Error Code 19

Frank_18 · 08-23-2009, 05:58 PM

Hello everyone,

About a week ago I tried to start up a game but an error message saying "Failed to initialize DirectX" popped up. I checked my DirectX it is fine. I did some digging around on the internet and figured out something might be wrong with my video card. I checked device manager and sure enough their was a yellow exclamation mark next to my video card. Under Device Status I get this message "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".

I tried updating my drivers did not work. From other posts I found online I tried these other things which didn't solve the problem either. I tried cleaning the registry with Registry Mechanic 8, uninstalled and reinstalled the drivers using Driver Cleaner, and reverted back to my earliest restore point.

My video card is a Nvidia GeForce 9500 GS. My computer is an HP Pavillion running Windows Vista Home Premium 64-bit SP1 with an Intel Core 2 Quad Q6600 @ 2.4GHz with 4 GB of RAM.

Any help with this problem would be greatly appreciated.

**Tyree** · 08-24-2009, 09:23 AM

Code 19 is a Registry error. You could do a Vista Recovery, from your Vista DVD, and see if that straightens out the Registry.

Frank_18 · 08-24-2009, 07:26 PM

Thanks for the reply...the only problem is that I don't have a Vista DVD. I didn't get one with my purchase. Is their anyway to do this without the Vista DVD?

Thanks again for your help!

Phædrus2401 · 08-24-2009, 07:35 PM

You can download a Vista OEM copy for free, it's completely legal (when you buy Vista, you're paying for the activation key, not the DVD). Not sure about what sites are safe to download from, but the guys at computer repair stores usually have a couple dozen lying around that they can lend you, or can burn one for you.

Frank_18 · 08-24-2009, 08:12 PM

Thanks, I looked around the net for a free download of a Vista OEM but I couldn't find anything. I'll drop by a shop tomorrow to get a copy.

Frank_18 · 08-26-2009, 04:40 PM

OK, a tech guy at the store told me that although my HP computer didn't come with a Vista DVD it did come with a recovery partition which is used to create a set of recovery disks. I created a set of these disks. Now that I have these discs what are the next step to performing a Vista recovery? Will this erase my files? Should I back up my files on to DVDs?

Thanks for your help!

08-23-2009, 05:58 PM	#1 (permalink)
Frank_18 Registered User Join Date: Aug 2009 Posts: 4 OS: Vista 64-bit SP1	Video Card Error Code 19 Hello everyone, About a week ago I tried to start up a game but an error message saying "Failed to initialize DirectX" popped up. I checked my DirectX it is fine. I did some digging around on the internet and figured out something might be wrong with my video card. I checked device manager and sure enough their was a yellow exclamation mark next to my video card. Under Device Status I get this message "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)". I tried updating my drivers did not work. From other posts I found online I tried these other things which didn't solve the problem either. I tried cleaning the registry with Registry Mechanic 8, uninstalled and reinstalled the drivers using Driver Cleaner, and reverted back to my earliest restore point. My video card is a Nvidia GeForce 9500 GS. My computer is an HP Pavillion running Windows Vista Home Premium 64-bit SP1 with an Intel Core 2 Quad Q6600 @ 2.4GHz with 4 GB of RAM. Any help with this problem would be greatly appreciated.

08-24-2009, 09:23 AM	#2 (permalink)
Tyree Mentor Hardware Team Join Date: May 2009 Location: Illinois Posts: 5,818 OS: XP Pro-7RC-Mandriva My System	Re: Video Card Error Code 19 Code 19 is a Registry error. You could do a Vista Recovery, from your Vista DVD, and see if that straightens out the Registry. __________________ Posting your PC specs will help us to help you quicker and more efficiently.

08-24-2009, 07:26 PM	#3 (permalink)
Frank_18 Registered User Join Date: Aug 2009 Posts: 4 OS: Vista 64-bit SP1	Re: Video Card Error Code 19 Thanks for the reply...the only problem is that I don't have a Vista DVD. I didn't get one with my purchase. Is their anyway to do this without the Vista DVD? Thanks again for your help!

08-24-2009, 07:35 PM	#4 (permalink)
Phædrus2401 Hardware Tech Team Join Date: Mar 2009 Location: New Orleans Posts: 3,892 OS: Vista Ultimate x64 SP1 + Ubuntu 9.04 My System	Re: Video Card Error Code 19 You can download a Vista OEM copy for free, it's completely legal (when you buy Vista, you're paying for the activation key, not the DVD). Not sure about what sites are safe to download from, but the guys at computer repair stores usually have a couple dozen lying around that they can lend you, or can burn one for you. __________________ Good PSU brands: Corsair, SeaSonic, CWT, PC Power and Cooling, Thermaltake Toughpower, CoolerMaster Real Power Pro On 80+ Certification - PSU Information and Selection - Power Supply Myths You don't get what you don't pay for.

08-24-2009, 08:12 PM	#5 (permalink)
Frank_18 Registered User Join Date: Aug 2009 Posts: 4 OS: Vista 64-bit SP1	Re: Video Card Error Code 19 Thanks, I looked around the net for a free download of a Vista OEM but I couldn't find anything. I'll drop by a shop tomorrow to get a copy. Last edited by Frank_18; 08-24-2009 at 08:14 PM.

08-26-2009, 04:40 PM	#6 (permalink)
Frank_18 Registered User Join Date: Aug 2009 Posts: 4 OS: Vista 64-bit SP1	Re: Video Card Error Code 19 OK, a tech guy at the store told me that although my HP computer didn't come with a Vista DVD it did come with a recovery partition which is used to create a set of recovery disks. I created a set of these disks. Now that I have these discs what are the next step to performing a Vista recovery? Will this erase my files? Should I back up my files on to DVDs? Thanks for your help!