System Restarts

Hari Prasat · 08-02-2009, 11:50 AM

Hi,

My system restarts whenever I open a video file. When this problem first time happened, I formatted the system and the problem was gone..but now after sometime it pops out again. I have updated my nvidia drivers, deleted the "unknown device" under sound video game control tab, yet this refused to go down..please help me.

~~zerofire~~ · 08-02-2009, 07:18 PM

What is the device instance id for the unknown device? It is probably related to your graphics card and is causing your problem.

Hari Prasat · 08-03-2009, 03:08 AM

I dont know how to find the "device instance id." Please help me to find it..and I had deleted the "unknown device" so I think we cannot find the "device instance id" for the unknown device.

Hari Prasat · 08-03-2009, 03:29 AM

Hi,

I figured out how to find the device instance ID, but unfortunately since I deleted the "unknown device," I could not find "device instance ID" for the "unknown device." Is there any other way to find again the "unknown device" or is there any other way to resolve this problem? I thought it might be the processor getting too heated and dusted and I cleaned the processor still this problem persists and I am really frustrated..pls help me..

~~zerofire~~ · 08-03-2009, 02:50 PM

You just need to have the computer "scan for hardware changes". The button should be at the top of Device Manager at the far right of the menu.

**Tyree** · 08-03-2009, 05:16 PM

Posting your PC specs miht help.
Pre-Built--Brand & Model Number
Custom Built--Brand & Model of Mobo-CPU-TAM-Graphics-PSU.
To prevent the restarts (see below)--You should get a Blue Screen with Error Codes.
If you do, write down the Error Codes and post them.

Click on Start and then on Control Panel.
In the Control Panel double click to open System.
In the System Properties window click on the Advanced tab.
In the section labeled ‘Startup and Recovery’, click on the Settings button.
In the section labeled ‘System failure’, remove the checkmark from ‘Automatically restart’.
Click OK, OK to exit.

Hari Prasat · 08-04-2009, 08:03 AM

Quote:

Originally Posted by Tyree

Posting your PC specs miht help.
Pre-Built--Brand & Model Number
Custom Built--Brand & Model of Mobo-CPU-TAM-Graphics-PSU.
To prevent the restarts (see below)--You should get a Blue Screen with Error Codes.
If you do, write down the Error Codes and post them.

Click on Start and then on Control Panel.
In the Control Panel double click to open System.
In the System Properties window click on the Advanced tab.
In the section labeled ‘Startup and Recovery’, click on the Settings button.
In the section labeled ‘System failure’, remove the checkmark from ‘Automatically restart’.
Click OK, OK to exit.

Hari Prasat · 08-04-2009, 08:11 AM

I formatted again the system..and is now working fine..but in device manager under "ASUS other devices" I see a yellow marked "Enhanced Display Driver Helper Service." What is this? and I use Graphics card.

~~zerofire~~ · 08-04-2009, 09:40 AM

Could you post a screenshot? Your explanation sounds strange.

08-02-2009, 11:50 AM	#1 (permalink)
Hari Prasat Registered User Join Date: Aug 2009 Posts: 5 OS: win xp sp-2	System Restarts Hi, My system restarts whenever I open a video file. When this problem first time happened, I formatted the system and the problem was gone..but now after sometime it pops out again. I have updated my nvidia drivers, deleted the "unknown device" under sound video game control tab, yet this refused to go down..please help me.

08-02-2009, 07:18 PM	#2 (permalink)
~~zerofire~~ Troubled Join Date: Nov 2008 Location: United States Posts: 637 OS: Windows 95/98se/2000 Pro/XP Home, Pro, or MCE/2003 and 2008 Server Enterprise/7, Debian, Ubuntu My System	Re: System Restarts What is the device instance id for the unknown device? It is probably related to your graphics card and is causing your problem.

08-03-2009, 03:08 AM	#3 (permalink)
Hari Prasat Registered User Join Date: Aug 2009 Posts: 5 OS: win xp sp-2	Re: System Restarts I dont know how to find the "device instance id." Please help me to find it..and I had deleted the "unknown device" so I think we cannot find the "device instance id" for the unknown device.

08-03-2009, 03:29 AM	#4 (permalink)
Hari Prasat Registered User Join Date: Aug 2009 Posts: 5 OS: win xp sp-2	Re: System Restarts Hi, I figured out how to find the device instance ID, but unfortunately since I deleted the "unknown device," I could not find "device instance ID" for the "unknown device." Is there any other way to find again the "unknown device" or is there any other way to resolve this problem? I thought it might be the processor getting too heated and dusted and I cleaned the processor still this problem persists and I am really frustrated..pls help me..

08-03-2009, 02:50 PM	#5 (permalink)
~~zerofire~~ Troubled Join Date: Nov 2008 Location: United States Posts: 637 OS: Windows 95/98se/2000 Pro/XP Home, Pro, or MCE/2003 and 2008 Server Enterprise/7, Debian, Ubuntu My System	Re: System Restarts You just need to have the computer "scan for hardware changes". The button should be at the top of Device Manager at the far right of the menu.

08-03-2009, 05:16 PM	#6 (permalink)
Tyree Mentor Hardware Team Join Date: May 2009 Location: Illinois Posts: 5,702 OS: XP Pro-7RC-Mandriva My System	Re: System Restarts Posting your PC specs miht help. Pre-Built--Brand & Model Number Custom Built--Brand & Model of Mobo-CPU-TAM-Graphics-PSU. To prevent the restarts (see below)--You should get a Blue Screen with Error Codes. If you do, write down the Error Codes and post them. Click on Start and then on Control Panel. In the Control Panel double click to open System. In the System Properties window click on the Advanced tab. In the section labeled ‘Startup and Recovery’, click on the Settings button. In the section labeled ‘System failure’, remove the checkmark from ‘Automatically restart’. Click OK, OK to exit. __________________ Posting your PC specs will help us to help you quicker and more efficiently.

08-04-2009, 08:11 AM	#8 (permalink)
Hari Prasat Registered User Join Date: Aug 2009 Posts: 5 OS: win xp sp-2	Re: System Restarts I formatted again the system..and is now working fine..but in device manager under "ASUS other devices" I see a yellow marked "Enhanced Display Driver Helper Service." What is this? and I use Graphics card.

08-04-2009, 09:40 AM	#9 (permalink)
~~zerofire~~ Troubled Join Date: Nov 2008 Location: United States Posts: 637 OS: Windows 95/98se/2000 Pro/XP Home, Pro, or MCE/2003 and 2008 Server Enterprise/7, Debian, Ubuntu My System	Re: System Restarts Could you post a screenshot? Your explanation sounds strange.