ATI video issues

nmoorman · 06-19-2009, 09:32 AM

I’m new to the forum, but you guys look pretty good, so here goes.

Dell Optiplex GX620 desktop with an 256mb ATI Radeon X600 video card, windows XP sp3 (dell loaded), connected to a Dell 2007WFP (wide format) monitor. about a month ago the power supply died and the user had a big thing to get done, so I pulled his drive out and put it into a different Opti GX620 box with a different video driver. after replacing the power supply and putting the drive back into the original box I'm having video problems. After I load the correct driver for the ATI card and reboot everything displays fine. after we reboot a couple of times the image is out of whack. The windows splash screen looks OK, but from the logon screen to the actual desktop everything is larger, stretched, and documents aren't showing up improperly. if we uninstall the ATI drivers and utilities and then reinstall them (with the necessary reboots in between) everything is OK again, until we reboot a couple more times. If I try to just install the drivers over themselves it doesn’t work.

I've been using the most updated drivers from Dell, have turned off system restore for the time being, and loaded the proper drivers for the monitor, but it's still doing it. I'm starting to wonder if the trouble is with the video card rendering the image for the wide aspect monitor, or did the card possibly get juiced with the power supply?

Any ideas are GREATLY appreciated

dai · 06-19-2009, 10:09 AM

in the device manager uninstall the video card
reboot tapping f8 and choose vga mode
when windows finishes rebooting
disable a/virus
install your drivers
reboot the computer

then go into the software and check the resolution is set correctly

nmoorman · 06-25-2009, 07:54 AM

Sorry for the delayed response, had a tough time getting to the guys PC.

I tried dai's suggestions, unfortunately they didn't work. one detail I neglected to mention is that the card has a dual connection pigtail, so it actually shows up on the device manager as two separate cards.

I have a couple of screenshots, but just don't have a place to host them. so if anyone wants to PM me with an e-mail address I'll forward them to you to have a look.

Any other suggestions? I'm about ready to cut my losses and just re-load a fresh image to the box. He doesn't have many extra apps or files, but it's still a headache for the user to have something different.

dai · 06-25-2009, 08:53 AM

post them here using the go advanced tab
the upload

nmoorman · 06-25-2009, 10:42 AM

Here's a word attachment with the screenshots

dai · 06-25-2009, 04:28 PM

after digging out my office disk and installing all i see is 2 boxes saying pres ctro alt del

**wrench97** · 06-25-2009, 04:54 PM

When the image is stretched what is the resolution showing it's set to?
And when the image is normal?

**vladimirb** · 06-26-2009, 01:46 AM

Hello...

When you install graphic card drivers, how is graphic card shown in Device Manager????
And how it is shown when you get bad image???

Un-install graphic card driver.
Restart PC.
Install Microsoft .Net Framework 2.0:

http://www.microsoft.com/downloads/d...displaylang=en

Install this graphic card driver:

http://support.amd.com/us/gpudownloa...9&lang=English

Restart PC...

Keep us posted...

06-19-2009, 09:32 AM	#1 (permalink)
nmoorman Registered User Join Date: Jun 2009 Posts: 3 OS: Win XP sp3	ATI video issues I’m new to the forum, but you guys look pretty good, so here goes. Dell Optiplex GX620 desktop with an 256mb ATI Radeon X600 video card, windows XP sp3 (dell loaded), connected to a Dell 2007WFP (wide format) monitor. about a month ago the power supply died and the user had a big thing to get done, so I pulled his drive out and put it into a different Opti GX620 box with a different video driver. after replacing the power supply and putting the drive back into the original box I'm having video problems. After I load the correct driver for the ATI card and reboot everything displays fine. after we reboot a couple of times the image is out of whack. The windows splash screen looks OK, but from the logon screen to the actual desktop everything is larger, stretched, and documents aren't showing up improperly. if we uninstall the ATI drivers and utilities and then reinstall them (with the necessary reboots in between) everything is OK again, until we reboot a couple more times. If I try to just install the drivers over themselves it doesn’t work. I've been using the most updated drivers from Dell, have turned off system restore for the time being, and loaded the proper drivers for the monitor, but it's still doing it. I'm starting to wonder if the trouble is with the video card rendering the image for the wide aspect monitor, or did the card possibly get juiced with the power supply? Any ideas are GREATLY appreciated

06-19-2009, 10:09 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,796 OS: win 7 32x 64x rtm	Re: ATI video issues in the device manager uninstall the video card reboot tapping f8 and choose vga mode when windows finishes rebooting disable a/virus install your drivers reboot the computer then go into the software and check the resolution is set correctly __________________

06-25-2009, 07:54 AM	#3 (permalink)
nmoorman Registered User Join Date: Jun 2009 Posts: 3 OS: Win XP sp3	Re: ATI video issues Sorry for the delayed response, had a tough time getting to the guys PC. I tried dai's suggestions, unfortunately they didn't work. one detail I neglected to mention is that the card has a dual connection pigtail, so it actually shows up on the device manager as two separate cards. I have a couple of screenshots, but just don't have a place to host them. so if anyone wants to PM me with an e-mail address I'll forward them to you to have a look. Any other suggestions? I'm about ready to cut my losses and just re-load a fresh image to the box. He doesn't have many extra apps or files, but it's still a headache for the user to have something different.

06-25-2009, 08:53 AM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,796 OS: win 7 32x 64x rtm	Re: ATI video issues post them here using the go advanced tab the upload __________________

06-25-2009, 04:28 PM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,796 OS: win 7 32x 64x rtm	Re: ATI video issues after digging out my office disk and installing all i see is 2 boxes saying pres ctro alt del __________________

06-25-2009, 04:54 PM	#7 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,868 OS: Win7	Re: ATI video issues When the image is stretched what is the resolution showing it's set to? And when the image is normal? __________________ Power Supply and Selection

06-26-2009, 01:46 AM	#8 (permalink)
vladimirb Mentor Hardware Team Join Date: Mar 2008 Location: Banja Luka, Serb Republic Posts: 3,715 OS: xp pro sp3, Server 2003, Windows 7 Professional x64bit My System	Re: ATI video issues Hello... When you install graphic card drivers, how is graphic card shown in Device Manager???? And how it is shown when you get bad image??? Un-install graphic card driver. Restart PC. Install Microsoft .Net Framework 2.0: http://www.microsoft.com/downloads/d...displaylang=en Install this graphic card driver: http://support.amd.com/us/gpudownloa...9&lang=English Restart PC... Keep us posted... __________________ MCP - MCSA Cisco SMB Account Manager