Computer restarts after 2 mins

dstn2524 · 04-18-2009, 12:05 PM

I had this problem happen before a long time ago and it seemed to fix itself without me doing much. But the problem is back and I dont know what to do. I have a radeon 4870 and since day 1 its been running very hot (shocking i know). But since everything was working (the first day was the only time i had problems) I didnt change anything. I got a 750 watt power supply that i thought would handle everything okay but I am still stuck with a minicase that my video cards jUST barely fits in.
It started yesterday when i randomly got the wonderful blue screen and my computer restarted. Nothing else happened, i continued using it for a few more hours. Today I turn on my computer, get blue screen after about 3 mins, it restarts. Now everytime i turn it on it will load and go to my desktop but after a couple minutes it just restarts. I oped my case to see if that would make the card cooler and get some dust out but same problem. Safe mode seems to run fine and it doesnt randomly restart (so far, after about 20 mins). I just jumped to the conlcusion that it was my graphics card, was this a logical conclusion? If so then what do I do. If not then what do i do.
-Currently I only got two little fans in the case to cool the video card

thanks in advance

dai · 04-18-2009, 12:18 PM

what brand and model is the 750w

blow the dust out with a can of air

can you fit larger fans to the case

dstn2524 · 04-18-2009, 12:44 PM

Quote:

Originally Posted by dai

what brand and model is the 750w
can you fit larger fans to the case

silencer 750 eps12v
I plan on buying a new case but id like to fix this problem first. so id rather just get a whole new case instead of upgradin this one
The can of air got rid of all the dust and everthing but it didnt fix my problem. I still get blue screen and then restart

Alright I did everything I could possible do. I plugged it right into the wall with nothing in between, i unplugged everything, inc mouse and keyboard, and the thing still restarted. So now i only see three possibilities. Either send my power supply back to pc power&cooler and get a new one, send my whole pc to a repair place, or do a system restore. What you guys think I should do?

If i take this 750w power supply can I put it in an old pc to see if it works? Or would it be a bad test because its a different os and different eerything else. Cuz i do have another computer i could try it on but i dont wanna waste my time if i shouldnt do it.

**grimx133** · 04-18-2009, 03:01 PM

Uncheck automatically restart. That way the blue screen will stay up instead of restarting. Get the error code 0x000000000 and whatevers at the end. May be slightly different at the start too. Also look for an identified driver ie- *.sys Any specific mention of a file name.
The 4 strings inside the brackets are the parameters, the one outside is the specific bsod itself.
Give us more of an idea of what's going on there.

That's an excellent psu, it may need to be looked at, but unlikely, at this point.

http://wiki.answers.com/Q/How_do_you...sta_shuts_down

dstn2524 · 04-18-2009, 04:05 PM

Checking off automatic restart didnt make it stop at the blue screen but i took a picture to get the code.

STOP: 0x0000007F (0x00000008, 0x806D3130, 0x00000000, 0x00000000)

I also wasted my time by putting the power supply in the other computer and the problems didnt happen. So its not the power supply.

I have no idea what the speedfan temps mean but i decided to put them here anyway.
temp1 33
temp2 37
temp3 23
hd0 39
temp1 42
core 7

Did someone move it to this section because they think its the video card?
cuz i wasnt aware we made that conclusion.
I put in my old power supply and old graphics card and its still happened. So that means the only option i got is to do a system restore to factory settings or figure out what I need to buy a new of. If anyone can figure out what my error message means that would be great.

**grimx133** · 04-18-2009, 07:00 PM

Microsoft has a kb article on roughly this bsod, but it applies to xp, not vista.
http://support.microsoft.com/kb/842465 It has to do with cpu microcode, we need
more specs. Cpu and stepping, motherboard make and model. Complete specs would be the thing to post, instead of a bit here and there. Always helps to have an overall
idea of what a system contains. I'll continue looking about, and hopefully post again
in a bit.

edit - check temps and voltages in bios, it is considered the most accurate.
Should be in hardware monitoring or pc health, perhaps under the power section. Depends on which bios you have.

edit 2 - another MS kb for xp http://support.microsoft.com/kb/137539/

dstn2524 · 04-18-2009, 07:08 PM

Quote:

Originally Posted by grimx133

edit - check temps and voltages in bios, it is considered the most accurate.
Should be in hardware monitoring or pc health, perhaps under the power section. Depends on which bios you have.

edit 2 - another MS kb for xp http://support.microsoft.com/kb/137539/

will do, currently doing a diagnostics repair so i gotta wait for that to finish

**grimx133** · 04-18-2009, 07:21 PM

A vista repair may help.

You can also try running one stick of ram only, in the slot closest to the cpu,
and try different sticks, if the first one tried doesn't help.
If that improves things, you'd need to run memtest on one stick at a time.

Check in device manager for any flags.

dstn2524 · 04-18-2009, 07:37 PM

try runnin with just one stick of ram? i guess i could try that. And then do diagnostics tool again? I just planned on doing a system restore to factory settings next.
CPU temp is 48C
Ambient temp is 40C , watever that is

alright i tried leaving just one stick of ram but then the moniter display woulnt show, so i switch back asap.

**grimx133** · 04-18-2009, 08:03 PM

What is the make and model of your computer?

dstn2524 · 04-18-2009, 08:07 PM

Quote:

Originally Posted by grimx133

What is the make and model of your computer?

acer AM3100-U5204A

Alright I sort of got another obstacle. I decided that I wanted to restore the computer to factory settings and I did this a few times with xp and it went well but I have problems with vista. I go to system restore and it says it didnt find any backups on the hard disk or DVDs. So i put in the first dvd (of 3) that i had of a backup that i made about a month after I got my computer and it still said "No valid backup locations could be found." Is there another way for me to do a full system restore?

**grimx133** · 04-18-2009, 10:06 PM

If you do try a factory restore, it will most likely be a destructive restore, meaning that you will lose any data you don't have backed up. Most are like that, put it back to the state it was when you got it. It doesn't just change settings, it formats and reinstalls the operating system and the programs that came with the computer. Any user added material is lost. Take care of your data, above all.

The cpu temp is warm, warmer than I would like my own machines to be at idle, but it isn't at a dangerous level, certainly not high enough to cause a heat shutdown. Those forms of shutdowns do not normally result in a blue screen also.

Have you tried running the computer from a bootable cd, so that windows doesn't load at all? That would help clarify if it's a hardware or vista issue.

To start, download the memtest iso file and create a bootable cd. Then run memtest on ram, one stick at a time, for at least two hours. Any errors at all would mean that the stick is not stable. Often a bad stick will give multiple errors very quickly, but errors can also show up later, that's why it needs to be run for a few passes.

Look at the label on the hard drive. Download the diagnostic utilities from the drive's manufacturer, seagate, western digital, etc. Same idea, should be an iso file to make a bootable cd.

Here's the sticky on how to create a bootable cd from an iso file.
How to Burn a Bootable ISO File

Have you tried safe mode? Minimal drivers, so booting into that may allow your computer to run. Give that a whirl, start up pressing f8 to get to the boot selection screen and pick either plain safe mode, or safe mode with networking. See if it crashes there.

dstn2524 · 04-18-2009, 10:17 PM

doing a system restore because ive actually been wanting to do it for a while cause of some software problems i had. I was aware that I would lose everything and made some backups. Ill try the bootup cds as quick as soon as the system restores done.

**grimx133** · 04-18-2009, 10:43 PM

What kind of backup discs do you have? Did you make them using an imaging program? Supplied by Acer?

dstn2524 · 04-19-2009, 10:01 AM

I planned on running the bootable cds after my system restore but the restore fixed it. I did restore to factory settings, by using alt+f10 and all problems are gone. Hopefully this wasnt a temporary fix.

-i tried using backups i made and when i looked into it it seemed vista wouldnt let a lot of people use previous back ups.

**grimx133** · 04-19-2009, 01:57 PM

I haven't used any of the windows backup tools since win98. Been using ShadowProtect Desktop for the last year and change, worked flawlessly so far. It's an imaging tool along the lines of Acronis or Ghost, store drive images on other drives and dvds, things get hosed you just boot from the recovery cd and restore an image and you're right back to where you were when you took the image.
Glad to hear it's working.

04-18-2009, 12:05 PM	#1 (permalink)
dstn2524 Registered User Join Date: May 2007 Posts: 22 OS: Vista	Computer restarts after 2 mins I had this problem happen before a long time ago and it seemed to fix itself without me doing much. But the problem is back and I dont know what to do. I have a radeon 4870 and since day 1 its been running very hot (shocking i know). But since everything was working (the first day was the only time i had problems) I didnt change anything. I got a 750 watt power supply that i thought would handle everything okay but I am still stuck with a minicase that my video cards jUST barely fits in. It started yesterday when i randomly got the wonderful blue screen and my computer restarted. Nothing else happened, i continued using it for a few more hours. Today I turn on my computer, get blue screen after about 3 mins, it restarts. Now everytime i turn it on it will load and go to my desktop but after a couple minutes it just restarts. I oped my case to see if that would make the card cooler and get some dust out but same problem. Safe mode seems to run fine and it doesnt randomly restart (so far, after about 20 mins). I just jumped to the conlcusion that it was my graphics card, was this a logical conclusion? If so then what do I do. If not then what do i do. -Currently I only got two little fans in the case to cool the video card thanks in advance

04-18-2009, 12:18 PM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,569 OS: win 7 32x 64x rtm	Re: Computer restarts after 2 mins what brand and model is the 750w blow the dust out with a can of air can you fit larger fans to the case __________________

04-18-2009, 03:01 PM	#4 (permalink)
grimx133 Mentor Hardware Team Join Date: Jan 2008 Location: Canada eh Posts: 3,137 OS: xp mce sp2, xp pro sp2, windows 7 beta My System	Re: Computer restarts after 2 mins Uncheck automatically restart. That way the blue screen will stay up instead of restarting. Get the error code 0x000000000 and whatevers at the end. May be slightly different at the start too. Also look for an identified driver ie- .sys Any specific mention of a file name. The 4 strings inside the brackets are the parameters, the one outside is the specific bsod itself. Give us more of an idea of what's going on there. That's an excellent psu, it may need to be looked at, but unlikely, at this point. http://wiki.answers.com/Q/How_do_you...sta_shuts_down __________________ Last edited by grimx133; 04-18-2009 at 03:02 PM. Reason: oops, forgot link yet again*

04-18-2009, 04:05 PM	#5 (permalink)
dstn2524 Registered User Join Date: May 2007 Posts: 22 OS: Vista	Checking off automatic restart didnt make it stop at the blue screen but i took a picture to get the code. STOP: 0x0000007F (0x00000008, 0x806D3130, 0x00000000, 0x00000000) I also wasted my time by putting the power supply in the other computer and the problems didnt happen. So its not the power supply. I have no idea what the speedfan temps mean but i decided to put them here anyway. temp1 33 temp2 37 temp3 23 hd0 39 temp1 42 core 7 Did someone move it to this section because they think its the video card? cuz i wasnt aware we made that conclusion. I put in my old power supply and old graphics card and its still happened. So that means the only option i got is to do a system restore to factory settings or figure out what I need to buy a new of. If anyone can figure out what my error message means that would be great. Last edited by dai; 04-19-2009 at 01:36 AM.

04-18-2009, 07:00 PM	#6 (permalink)
grimx133 Mentor Hardware Team Join Date: Jan 2008 Location: Canada eh Posts: 3,137 OS: xp mce sp2, xp pro sp2, windows 7 beta My System	Re: Computer restarts after 2 mins Microsoft has a kb article on roughly this bsod, but it applies to xp, not vista. http://support.microsoft.com/kb/842465 It has to do with cpu microcode, we need more specs. Cpu and stepping, motherboard make and model. Complete specs would be the thing to post, instead of a bit here and there. Always helps to have an overall idea of what a system contains. I'll continue looking about, and hopefully post again in a bit. edit - check temps and voltages in bios, it is considered the most accurate. Should be in hardware monitoring or pc health, perhaps under the power section. Depends on which bios you have. edit 2 - another MS kb for xp http://support.microsoft.com/kb/137539/ __________________ Last edited by grimx133; 04-18-2009 at 07:07 PM.

04-18-2009, 07:21 PM	#8 (permalink)
grimx133 Mentor Hardware Team Join Date: Jan 2008 Location: Canada eh Posts: 3,137 OS: xp mce sp2, xp pro sp2, windows 7 beta My System	Re: Computer restarts after 2 mins A vista repair may help. You can also try running one stick of ram only, in the slot closest to the cpu, and try different sticks, if the first one tried doesn't help. If that improves things, you'd need to run memtest on one stick at a time. Check in device manager for any flags. __________________

04-18-2009, 07:37 PM	#9 (permalink)
dstn2524 Registered User Join Date: May 2007 Posts: 22 OS: Vista	Re: Computer restarts after 2 mins try runnin with just one stick of ram? i guess i could try that. And then do diagnostics tool again? I just planned on doing a system restore to factory settings next. CPU temp is 48C Ambient temp is 40C , watever that is alright i tried leaving just one stick of ram but then the moniter display woulnt show, so i switch back asap. Last edited by dstn2524; 04-18-2009 at 08:01 PM.

04-18-2009, 08:03 PM	#10 (permalink)
grimx133 Mentor Hardware Team Join Date: Jan 2008 Location: Canada eh Posts: 3,137 OS: xp mce sp2, xp pro sp2, windows 7 beta My System	Re: Computer restarts after 2 mins What is the make and model of your computer? __________________

04-18-2009, 10:06 PM	#12 (permalink)
grimx133 Mentor Hardware Team Join Date: Jan 2008 Location: Canada eh Posts: 3,137 OS: xp mce sp2, xp pro sp2, windows 7 beta My System	Re: Computer restarts after 2 mins If you do try a factory restore, it will most likely be a destructive restore, meaning that you will lose any data you don't have backed up. Most are like that, put it back to the state it was when you got it. It doesn't just change settings, it formats and reinstalls the operating system and the programs that came with the computer. Any user added material is lost. Take care of your data, above all. The cpu temp is warm, warmer than I would like my own machines to be at idle, but it isn't at a dangerous level, certainly not high enough to cause a heat shutdown. Those forms of shutdowns do not normally result in a blue screen also. Have you tried running the computer from a bootable cd, so that windows doesn't load at all? That would help clarify if it's a hardware or vista issue. To start, download the memtest iso file and create a bootable cd. Then run memtest on ram, one stick at a time, for at least two hours. Any errors at all would mean that the stick is not stable. Often a bad stick will give multiple errors very quickly, but errors can also show up later, that's why it needs to be run for a few passes. Look at the label on the hard drive. Download the diagnostic utilities from the drive's manufacturer, seagate, western digital, etc. Same idea, should be an iso file to make a bootable cd. Here's the sticky on how to create a bootable cd from an iso file. How to Burn a Bootable ISO File Have you tried safe mode? Minimal drivers, so booting into that may allow your computer to run. Give that a whirl, start up pressing f8 to get to the boot selection screen and pick either plain safe mode, or safe mode with networking. See if it crashes there. __________________

04-18-2009, 10:17 PM	#13 (permalink)
dstn2524 Registered User Join Date: May 2007 Posts: 22 OS: Vista	Re: Computer restarts after 2 mins doing a system restore because ive actually been wanting to do it for a while cause of some software problems i had. I was aware that I would lose everything and made some backups. Ill try the bootup cds as quick as soon as the system restores done.

04-18-2009, 10:43 PM	#14 (permalink)
grimx133 Mentor Hardware Team Join Date: Jan 2008 Location: Canada eh Posts: 3,137 OS: xp mce sp2, xp pro sp2, windows 7 beta My System	Re: Computer restarts after 2 mins What kind of backup discs do you have? Did you make them using an imaging program? Supplied by Acer? __________________

04-19-2009, 10:01 AM	#15 (permalink)
dstn2524 Registered User Join Date: May 2007 Posts: 22 OS: Vista	Re: Computer restarts after 2 mins I planned on running the bootable cds after my system restore but the restore fixed it. I did restore to factory settings, by using alt+f10 and all problems are gone. Hopefully this wasnt a temporary fix. -i tried using backups i made and when i looked into it it seemed vista wouldnt let a lot of people use previous back ups.

04-19-2009, 01:57 PM	#16 (permalink)
grimx133 Mentor Hardware Team Join Date: Jan 2008 Location: Canada eh Posts: 3,137 OS: xp mce sp2, xp pro sp2, windows 7 beta My System	Re: Computer restarts after 2 mins I haven't used any of the windows backup tools since win98. Been using ShadowProtect Desktop for the last year and change, worked flawlessly so far. It's an imaging tool along the lines of Acronis or Ghost, store drive images on other drives and dvds, things get hosed you just boot from the recovery cd and restore an image and you're right back to where you were when you took the image. Glad to hear it's working. __________________