napkin

Have Windows XP, MSI Radeon HD 4670

I have to give a backstory on this, I installed all the hardware in my comp. fine i'm pretty sure, and my comp. was working fine ...until I started installing drivers.

I installed the drivers on my motherboard CD and it looked kinda fishy like it was installing too much but I let it go (it had some kind of VGA videocard thing in it so i was worried i'd start overlapping drivers or something), then I installed whatever was on the ATI/MSI CD that came with the videocard.

Then a few hours later out of nowhere my computer restarts, when it comes back after about 5 minutes it restarts again, it kept doing this, i googled for a while and eventually tried some resolutions, then it worked fine for about 20 minutes until i opened a game of oblivion, walked around for a while and the blue screen of death came up talking about.

bad_pool_caller

0x000000c2 (0x00000007, 0x00000CD4, etc.) and it kept going, and was talking about 'beginning dump of physical memory, 'dump completed' etc. I googled some more and found out its possible I installed hardware incorrectly with I guess too many drivers or something I don't know and need your help now.

I just re-installed windows completely and ONLY installed the ethernet drivers from my motherboard.

Now I have 2 questions.

1. Why does it say I have 2 PCI Devices in device manager? When I obviously only have one? It has the yellow question marks for 2 "PCI Devices", "SM Bus Controller", and Video Controller (VGA Compatible". What exactly do I do to get rid of these and get the right drivers?

2. What's the best driver online that I SHOULD use for my videocard? I'm worried about using the CD's because the CD i'm not sure if I should install the motherboard one first and then videocard one or vise versa bla bla, i'd rather bang it out with one online or something.

Thank you hopefully someone reads that and knows how to help me

BCCOMP

Did you install the CHIPSET driver first on this motherboard?
The SM Bus driver is you chipset driver.

What is the make and model of the PC?
What is the make and model of the motherboard?
Do you have both an On-Board Video card and an Add on video card (ATI).
Bill

napkin

This is what it looks like when I put in my motherboard CD:

http://i42.tinypic.com/219pheh.jpg

and this is my videocard CD:

http://i44.tinypic.com/1fuxqf.jpg

Which do I install first and which do I not install at all? Or do I use the latest catalyst drivers on ATI's site or something?

My motherboard is a Foxconn A7GM-S AM2+/AM2 AMD 780G

http://www.newegg.com/Product/Produc...82E16813186141

Everything in the PC I bought seperately and put together myself.

When I installed the videocard it was just one card I put in the PCI Express slot and that was it, no expansion or any other thing.

Thanks for answering so quickly.

Nexxtech

There are two driver versions on line for XP. Version 8.542 and 8.523. Manually put your Graphics card specs in. Right side of MSI page. http://global.msi.com.tw/index.php?func=downloadindex

BCCOMP

HI,
The first thing you need to do is remove the MSI Video card.
Connect the monitor to the on-board video (Located just below your PS/2 connections)
Install the Chipset driver First off the motherboard CD.
If you have not installed the other drivers (Realtek Audio and Lan driver)
Install those after the chipset driver.

Once this is done you can disable your on-board Video in the System BIOS (setup) and install the MSI video card.

Bill

napkin

How do I know the name of the onboard video in BIOS? What area would it be in?

Also so this is the order that I do things:

1. Take out PCI Express card.
2. Connect monitor to blue outlet under mouse/keyboard ports.
3. Boot up and it should show Windows and everything? and then install the drivers from my MOTHERBOARD cd (AMD chipset driver, and Realtek HDA Audio Driver). (I already installed the LAN/Ethernet Driver in order to get online to post this).
4. Then turn off the computer. Put back in the PCI Express card.
5. Turn on the computer, go into BIOS and disable the onboards video (the one directly under the mouse/keyboard port).
6. Then which drivers do I install? The latest catalyst ones online or should I just use the CD my videocard came with?

BCCOMP

1. Yes
2. Yes
3. Yes
4. Yes
5. In the BIOS usually under Advance settings (PCI) you should see ON-Board Audio (Disable it), you may have to search around for it.
6. Either, I am not sure what version is on the CD
Bill

napkin

Okay, I took out the PCI express card, i booted up with the onboard graphics and i installed the AMD Chipset Driver that was on my motherboard. It installed ATI catalyst stuff.

Then it asked me to reboot, I rebooted and now the SM Bus controller and Video controller question marks are gone, but the PCI Devices ones are still there, I took a screenshot.

http://i41.tinypic.com/nlt0ev.jpg

I haven't disabled the onboard graphics card yet, so maybe that'll take away one of the PCI devices or something I'm not sure.

What do I do now?

napkin

I just disabled the onboard graphics in BIOS but in device manager it still comes up that 2 PCI devices, as well as Video Controller now.

I can try installing the drivers for the new videocard and see what happens but i'm worried it'll conflict with the onboard drivers that I installed before. Should I un-install the ATI Display Driver and Catalyst in add/remove programs?

BCCOMP

Yes you now can remove them.
Install the driver for your new card and post back with any errors.
If you have errors Right Click on them>Properties>Details Tab.
Post the DEV/VEN Numbers you find under Device Instance ID
Bill

napkin

Should I also get rid of the stuff I find when I search for ati*.* in files and folders?

I just searched and found A LOT of ATI stuff.

BCCOMP

If you wish to remove all ATI items then use this program:
http://www.guru3d.com/category/driversweeper/
Bill

napkin

Ok I uninstalled everything using that program in safe-mode, then I rebooted and installed the drivers from the videocard CD which was the MSI one.

Now everything looks okay with this videocard except it still says a question mark for 2 PCI devices, can I just ignore it?

http://i39.tinypic.com/2uf9kes.jpg

In properties one of them the location is: PCI bus 0, device 20, function 2

and the details number is: PCI\\VEN_1002&DEV_4383&SUBSYS_0E0F105B&REV_00\3&267A616A&0&A2

The 2nd one the location is: PCI Slot 3 (PCI bus 1, device 0, function 1)

and the details number is: PCI\\VEN_1002&DEV_AA38&SUBSYS_AA381462&REV_00\4&92B7792&0&0110

If I can ignore those 2 question mark things and just leave them there then i'd rather do that then mess around with anything else.

I haven't tried any games yet though and maybe it'll happen again during that if thats the case then i'd have to fix it but i'm going to try and see what happens.

So yea that's basically it.

napkin

I also wanna add that in device manager, when I go to display adapters it shows my ATI Radeon HD 4670, when I go to properties the location is:

PCI Slot 3 (PCI bus 1, device 0, function 0)

and one of the PCI Devices with the question mark is:

PCI Slot 3 (PCI bus 1, device 0, function 1)

BCCOMP

The numbers come up with an ATI Device, but not sure which device.
I noticed from your post you had no ATI HDMI Driver on the Motherboard CD.
Go here and install the HDMI driver:
http://www.foxconnchannel.com/support/downloads.aspx

Search by Product Model:
Select: Motherboards
Select: Socket AM2+/AM2
Select: A7GM-S
Search

The ATI HDMI driver for XP 32 Bit is on the 2nd page.

Bill

napkin

ugh, I've had more stress this weekend then I can remember in a long time because of this damn driver crap.

Now everything was working fine until just now when it restarted again by itself, BUT those PCI devices question marks are now gone.

The only thing that was left was an "unknown device", and Windows asked me to install bla bla, I did the thing and it ended up being the audio thing like you said, well ATI HD Audio or something.

I highly doubt that's the reason my computer just restarted, but it installed anyway and now it's fixed. In Device manager there's nomore yellow question marks anywhere.

Now I just have to wait and see if it restarts again, if it does I'll have no clue what to do at that point since there isn't anymore errors in Device Manager.

napkin

I just tried Oblivion and it restarted after about 3 minutes of walking around.

There was nothing in Device Manager that signaled something wrong. However I can't hear sound. A sound driver is installed and i'm able to change the volume but nothing comes out.

Is it possible that my system could restarting because of an audio driver? I just find that highly unlikely.

This sucks =( The whole point of upgrading for me was to play games. I wish I knew how to fix this already.

Edit: I know that my system restarts whenever I'm in Oblivion for a couple minutes, and it's also restarted while watching a movie before, and a video online, so i'm pretty sure it has to do with video/audio. I'm HOPING it's for audio because I thought I fixed the video crap already. The thing is the audio was working before when I was watching the movie.

It's like if everythings working fine why can't it just stay that way why does it have to restart all the time, I wish there was a way to just leave it working I don't care if it's working the wrong way as long as its working.

napkin

I'm probably gonna have to end up re-installing Windows again for the 3rd time or something.

If I were to do that can you layout the exact procise and drivers that i'd need to install?

Once I'm on a fresh installation could I disable the onboard graphics/audio right then and there? and then only use the motherboard CD for ethernet.

And then i'd have to use something else for video/audio drivers.

In Audio Devices just now it had 2 drivers installed for one location, which is obviously not right and I wasn't getting audio because of that, I just uninstalled both anyway.

I don't know what to do now this is so frustrating.

BCCOMP

Hi Napkin,
You lost your Audio after installing the HDMI Drivers?

You need to install the chipset driver first before you load the rest of the drivers.

As far as your shutting down issue:
What is the make and model of your Power Supply?
Can I get the complete specs (Watts, Amps, Volatges)
This info is on a tag attached to the PSU
Bill

napkin

Is there a way to just get the chipset driver online or something because I'm pretty sure the Motherboard CD installs a whole suite of things basically at one time instead of letting me be able to just install one thing.

ANd also how come I have to install the chipset driver though? Isn't that for the onboard 3200 graphics? Or is that to allow my seperate PCI Express card to be used in the first place? I'm not gonna use the 3200 graphics so I don't want to install any drivers pertaining to that because it'll conflict with the HD 4670 ones. Same thing with audio drivers.

My power supply is Antec Earthwatts 500 watt ATX12V v. 2.2 80 Plus

It says this on the side of tag on the PSU.

http://i41.tinypic.com/165iqv.jpg

I haven't experienced any restarting problems while just leaving the computer on not doing anything, it's only when I open a game, or some websites make it happen also, I was on another help forum googling around and it happened out of nowhere also. It has to be something with the video/audio but I just don't know what. I wish I knew someone as knowledgeable as you in person that I could just bring it to to fix and see how they do it. I'd like to figure this out but it's really hard -_-.

Also I can show you the folders and stuff inside the motherboard/video card CD's also so you can tell which drivers I should install at what time etc.

I just want to be able to use the 4670 videocard to play games without anything restarting obviously.

What do you think is going wrong? Is it the 3200 drivers conflicting with the 4670 ones or something? Is it possible it's the audio ones conflicting? I'm hoping its not something worse like the power supply, but I don't think it's that because I've left the computer on overnight before formatting my hardrive and installing windows and nothing restarted, only during games or videos/other certain things.