Installed graphics card, sound doesn't work.

Doctor Blu · 12-09-2008, 08:01 PM

I just installed my new Sapphire graphics card, Radeon HD 3650, and now I have no sound. I uninstalled it and my sound started working again so it definitely has to do with the card. It's suggested to uninstall my original graphics card but I have on board graphics.

Before installing, in device manager, under sound it says "realtek high definition audio". Now after its installed it says "high definition audio device".

I've tried the following
-Updating my drivers
-Uninstalling and reinstalling them

Please, any other suggestions?

I have an HP Pavilion a1710n.

**wrench97** · 12-10-2008, 05:16 PM

In CCC (Catalyst Control Center) disable the audio functions on the card unless you plan on using HDMI outputs for audio and video.

Doctor Blu · 12-13-2008, 03:14 PM

There is no option in CCC to disable the sound

**wrench97** · 12-13-2008, 03:24 PM

Check in your bios to see if the onboard audio has been disabled.

**magnethead** · 12-14-2008, 12:47 AM

or use sound options in windows control panel to reset to origional soundd device.

12-09-2008, 08:01 PM	#1 (permalink)
Doctor Blu Registered User Join Date: Dec 2008 Posts: 2 OS: Windows Vista	Installed graphics card, sound doesn't work. I just installed my new Sapphire graphics card, Radeon HD 3650, and now I have no sound. I uninstalled it and my sound started working again so it definitely has to do with the card. It's suggested to uninstall my original graphics card but I have on board graphics. Before installing, in device manager, under sound it says "realtek high definition audio". Now after its installed it says "high definition audio device". I've tried the following -Updating my drivers -Uninstalling and reinstalling them Please, any other suggestions? I have an HP Pavilion a1710n.

12-10-2008, 05:16 PM	#2 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,866 OS: Win7	Re: Installed graphics card, sound doesn't work. In CCC (Catalyst Control Center) disable the audio functions on the card unless you plan on using HDMI outputs for audio and video. __________________ Power Supply and Selection

12-13-2008, 03:14 PM	#3 (permalink)
Doctor Blu Registered User Join Date: Dec 2008 Posts: 2 OS: Windows Vista	Re: Installed graphics card, sound doesn't work. There is no option in CCC to disable the sound

12-13-2008, 03:24 PM	#4 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,866 OS: Win7	Re: Installed graphics card, sound doesn't work. Check in your bios to see if the onboard audio has been disabled. __________________ Power Supply and Selection

12-14-2008, 12:47 AM	#5 (permalink)
magnethead Registered User Join Date: Mar 2006 Location: Texas, USA Posts: 3,570 OS: Vista ultimate 32bit My System Blog Entries: 3	Re: Installed graphics card, sound doesn't work. or use sound options in windows control panel to reset to origional soundd device. __________________ For proper support: what are you running? graphics, cpu, m/board, ram, PSU brand wattage PCI-E requires 26 amps at 12 volts. That's a 650W PSU. Power Supply Info and Selection . Info on thermal compounds & application . TEST PSU USING MULTI-METER . Bench Testing Your System