Problem running a software CD relating to 3D Graphics

Morgiee · 07-18-2008, 10:25 AM

Hi everyone, i recently baught this software:

Driving Test Success Practical CD

Which includes interactive 3D simulator lessons. Before buying i read the specification in the small print and my computer has all that was needed to run the CD. Installing was ok no problems there however its the running of the software thats the problem.

When i run the program i get alerted a message (i have a picture of the message alert bellow) telling me that there was a problem with the 3D graphics. When pressing ok it turnes off the whole software back to square one, im asuming this has to be related to my graphics card.

My computer is a Packard Bell istart 1369, and here is the link to show you the specification of it:

http://www.packardbell.co.uk/product...03701-802.html

Please can you help this might not be a magour problem but it is stopping me from using it and this software in paticular is a great help to me

Hope to be hearing from anyone

Many Thanks

Daniel

wrench97 · 07-18-2008, 12:05 PM

Try lowering your screen resolution and color depth. I.E. 800X600 and 16 bit color, see if makes any difference.
What video card do you have?

Morgiee · 07-18-2008, 02:09 PM

ok. And the graphics is an intergrated chip on the board its called:

ATI Radeon Express 200

Hope this helps

Morgiee · 07-18-2008, 02:23 PM

And no iv tried every setting but still brings up message

wrench97 · 07-18-2008, 02:34 PM

Go to Start>Run > Type in "dxdiag" without the quotes press enter, select the
Display Tab
Are Direct Draw Acceleration and 3D Acceleration enabled?
if so run the Diagnostics test and let post back the results.

Morgiee · 07-24-2008, 02:52 AM

Hi sorry about the delay this is the result i obtained from the Direct x result hope this helps

Thanks

wrench97 · 07-24-2008, 12:11 PM

It appears you are running a generic VGA display driver Download and install the correct display driver for your PC from here http://support.packardbell.com/uk/it...9303701&g=2000

To correctly install the driver after you have downloaded it go into device manager and uinstall the current display driver > reboot tapping F8> Select VGA mode> Disable any Anti Virus/Mal-ware programs >install the driver and reboot.

Let us know how you make out.

07-18-2008, 12:05 PM	#2 (permalink)
wrench97 Tech Hardware Team Join Date: May 2008 Posts: 2,406 OS: XPSP2	Re: Problem running a software CD relating to 3D Graphics Try lowering your screen resolution and color depth. I.E. 800X600 and 16 bit color, see if makes any difference. What video card do you have? __________________ Last edited by wrench97 : 07-18-2008 at 12:06 PM.

07-18-2008, 02:09 PM	#3 (permalink)
Morgiee Registered User Join Date: Jun 2008 Posts: 47 OS: xp	Re: Problem running a software CD relating to 3D Graphics ok. And the graphics is an intergrated chip on the board its called: ATI Radeon Express 200 Hope this helps

07-18-2008, 02:23 PM	#4 (permalink)
Morgiee Registered User Join Date: Jun 2008 Posts: 47 OS: xp	Re: Problem running a software CD relating to 3D Graphics And no iv tried every setting but still brings up message

07-18-2008, 02:34 PM	#5 (permalink)
wrench97 Tech Hardware Team Join Date: May 2008 Posts: 2,406 OS: XPSP2	Re: Problem running a software CD relating to 3D Graphics Go to Start>Run > Type in "dxdiag" without the quotes press enter, select the Display Tab Are Direct Draw Acceleration and 3D Acceleration enabled? if so run the Diagnostics test and let post back the results. __________________

07-24-2008, 12:11 PM	#7 (permalink)
wrench97 Tech Hardware Team Join Date: May 2008 Posts: 2,406 OS: XPSP2	Re: Problem running a software CD relating to 3D Graphics It appears you are running a generic VGA display driver Download and install the correct display driver for your PC from here http://support.packardbell.com/uk/it...9303701&g=2000 To correctly install the driver after you have downloaded it go into device manager and uinstall the current display driver > reboot tapping F8> Select VGA mode> Disable any Anti Virus/Mal-ware programs >install the driver and reboot. Let us know how you make out. __________________ Last edited by wrench97 : 07-24-2008 at 12:22 PM.