HELP! Geforce 9800GTX NO 3D

yoyomin · 04-24-2008, 12:18 AM

I was playing COD4, and the game freezed and I had to do a hard reset. After that I saw that in the event log there's a "nv4: infinite loop" error. Mouse cursor is sometime corrupted, XP loading screen is always corrupted, and worst of all, the card doesn't draw any 3D images now, not even the rotating nvidia logo in the Nvidia control panel. Please help!! Thanks in advance.

P.S: I tried unistall driver, reinstall driver, system restore, change memory slot. none of them worked.

system config as follow:
ASUS P5K
Intel Q6600
Corsair TWINX 2G
EVGA 9800 GTX
Win XP SP2

**1 g0t 0wn3d** · 04-24-2008, 07:04 AM

what power supply do you have?

yoyomin · 04-24-2008, 10:42 AM

Thanks for the reply. I have Antec Earthwatt 500W PSU which is included in sonata 3 case. And I just discovered that in Bios menu the little rolling bar also shows corruption. Any help would be appreciated.

dai · 04-24-2008, 11:46 AM

i would not run a p5k on less than a 550w corsair prefably a 650w
in the device manager uninstall the card
reboot tapping f8 and choose vga mode
when windows finishes rebooting
disable a/virus
install your drivers
reboot the computer

yoyomin · 04-24-2008, 12:30 PM

Thanks for the reply. I did all of the step you mentioned, no help. I also did a directdraw test without the driver, passed, and the 3d screensavers also works without the driver. Then I reinstalled the driver, directdraw test did not pass(no black and white squares), direct3d test and 3d screensavers hang the pc. As for PSU, i don't think that it's an issue, I checked the 12v rail voltage, it was 12.00XX V. Moreover, I remember that I've read a review of my PSU running 8800 SLI fine. again, any help would be appreciated.

dai · 04-24-2008, 12:41 PM

what version of directx do you have
run
dxdiag

yoyomin · 04-24-2008, 12:55 PM

DirectX 9.0c (4.09.0000.0904)

I just had a full screen of garbaged image without nvidia's driver. Do you think this could be the video card's problem? I assembled the system just 2 days before the failure. maybe the graphic memory is bad? Thanks a lot.

dai · 04-25-2008, 08:40 AM

what result did dxdiag give you

yoyomin · 04-26-2008, 04:08 AM

Hi, thanks for the followup. Everything is normal in dxdiag. Except that I can't run DirectDraw test nor Direct3D test. After I reinstalled the system completly, and only installed WinXP and graphic driver, the problem is still there. So I contacted EVGA support about this problem and apparently it's caused by a bug in bios which locks-up the fan speed at 35%, even during heavy gaming. So theres a big chance that the GPU and/or the memory got damaged by heat. Now I'm following the RMA procedure and I will keep the result updated here. Thanks.

wolfcry · 08-25-2008, 10:40 PM

I have the same sort of issue. Did it turn out to be a faulty video card? I have 460watt powersupply but I have a 450 watt dedicated power supply made by visiontek. It just will crash randomly. In XP I was getting the infinate loop error and in vista I get a BSOD in the nvidia driver. It seems like I can play a while and its okay then tonight it would happen right away so I have no idea. I emailed evga support so waiting on their reply.

Dell XPS Gen5
3ghz Pentium D
2 GB RAM
460 watt PSU
450 Watt Dedicated PSU
Evga Geforce 9800GTX

yoyomin · 08-26-2008, 07:16 AM

Hi, it was a faulty card. After they send me a new one everything is fine now.

04-24-2008, 12:18 AM	#1 (permalink)
yoyomin Registered User Join Date: Apr 2008 Posts: 6 OS: XP	HELP! Geforce 9800GTX NO 3D I was playing COD4, and the game freezed and I had to do a hard reset. After that I saw that in the event log there's a "nv4: infinite loop" error. Mouse cursor is sometime corrupted, XP loading screen is always corrupted, and worst of all, the card doesn't draw any 3D images now, not even the rotating nvidia logo in the Nvidia control panel. Please help!! Thanks in advance. P.S: I tried unistall driver, reinstall driver, system restore, change memory slot. none of them worked. system config as follow: ASUS P5K Intel Q6600 Corsair TWINX 2G EVGA 9800 GTX Win XP SP2

04-24-2008, 07:04 AM	#2 (permalink)
1 g0t 0wn3d TSF Enthusiast Join Date: Jan 2007 Location: Sedona, az Posts: 6,528 OS: Vista basic 32bit My System	Re: HELP! Geforce 9800GTX NO 3D what power supply do you have? __________________ Bench Test \| PC Wizard \| System specs \| PSU info \| PSU calculator \| Memtest86+ \| Speedfan

04-24-2008, 10:42 AM	#3 (permalink)
yoyomin Registered User Join Date: Apr 2008 Posts: 6 OS: XP	Re: HELP! Geforce 9800GTX NO 3D Thanks for the reply. I have Antec Earthwatt 500W PSU which is included in sonata 3 case. And I just discovered that in Bios menu the little rolling bar also shows corruption. Any help would be appreciated.

04-24-2008, 11:46 AM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,670 OS: win 7 32x 64x rtm	Re: HELP! Geforce 9800GTX NO 3D i would not run a p5k on less than a 550w corsair prefably a 650w in the device manager uninstall the card reboot tapping f8 and choose vga mode when windows finishes rebooting disable a/virus install your drivers reboot the computer __________________

04-24-2008, 12:30 PM	#5 (permalink)
yoyomin Registered User Join Date: Apr 2008 Posts: 6 OS: XP	Re: HELP! Geforce 9800GTX NO 3D Thanks for the reply. I did all of the step you mentioned, no help. I also did a directdraw test without the driver, passed, and the 3d screensavers also works without the driver. Then I reinstalled the driver, directdraw test did not pass(no black and white squares), direct3d test and 3d screensavers hang the pc. As for PSU, i don't think that it's an issue, I checked the 12v rail voltage, it was 12.00XX V. Moreover, I remember that I've read a review of my PSU running 8800 SLI fine. again, any help would be appreciated.

04-24-2008, 12:41 PM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,670 OS: win 7 32x 64x rtm	Re: HELP! Geforce 9800GTX NO 3D what version of directx do you have run dxdiag __________________

04-24-2008, 12:55 PM	#7 (permalink)
yoyomin Registered User Join Date: Apr 2008 Posts: 6 OS: XP	Re: HELP! Geforce 9800GTX NO 3D DirectX 9.0c (4.09.0000.0904) I just had a full screen of garbaged image without nvidia's driver. Do you think this could be the video card's problem? I assembled the system just 2 days before the failure. maybe the graphic memory is bad? Thanks a lot.

04-25-2008, 08:40 AM	#8 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,670 OS: win 7 32x 64x rtm	Re: HELP! Geforce 9800GTX NO 3D what result did dxdiag give you __________________

04-26-2008, 04:08 AM	#9 (permalink)
yoyomin Registered User Join Date: Apr 2008 Posts: 6 OS: XP	Re: HELP! Geforce 9800GTX NO 3D Hi, thanks for the followup. Everything is normal in dxdiag. Except that I can't run DirectDraw test nor Direct3D test. After I reinstalled the system completly, and only installed WinXP and graphic driver, the problem is still there. So I contacted EVGA support about this problem and apparently it's caused by a bug in bios which locks-up the fan speed at 35%, even during heavy gaming. So theres a big chance that the GPU and/or the memory got damaged by heat. Now I'm following the RMA procedure and I will keep the result updated here. Thanks.

08-25-2008, 10:40 PM	#10 (permalink)
wolfcry Registered User Join Date: Aug 2008 Posts: 1 OS: Vista 64bit	Re: HELP! Geforce 9800GTX NO 3D I have the same sort of issue. Did it turn out to be a faulty video card? I have 460watt powersupply but I have a 450 watt dedicated power supply made by visiontek. It just will crash randomly. In XP I was getting the infinate loop error and in vista I get a BSOD in the nvidia driver. It seems like I can play a while and its okay then tonight it would happen right away so I have no idea. I emailed evga support so waiting on their reply. Dell XPS Gen5 3ghz Pentium D 2 GB RAM 460 watt PSU 450 Watt Dedicated PSU Evga Geforce 9800GTX

08-26-2008, 07:16 AM	#11 (permalink)
yoyomin Registered User Join Date: Apr 2008 Posts: 6 OS: XP	Re: HELP! Geforce 9800GTX NO 3D Hi, it was a faulty card. After they send me a new one everything is fine now.