zan78

Hi guys, my specs are the following:

Thermaltake 750 Watt Toughpower, Gigabyte P35 DS4, Core 2 Duo 6600, 2 x 1 GB GSKILL RAM, Creative X-Fi Extreme Music, 250 GB Western Digital, 1 DVD, 1 external DVD-RW, Windows XP Pro SP2.

My previous graphics card was a Gecube 1950 XTX. I downloaded and installed the 8.2 drivers from ATI site and the PC ran without problems.

Recently I bought a Sapphire 3870 X2, so I uninstalled the 8.2 drivers from my system, removed the 1950 XTX card, and plugged the 3870 X2 card in. When I turn on the PC, it boots normaly but when it logs on to Windows a blue screen of death appears with the following message:

" A problem has been detected and windows has been shut down to prevent damage to your computer. An attempt was made to execute non-executable memory.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any new installed hardware or software. Disables BIOS memory options such as caching or shadowing. If you need to use Safe mode to remove or disable components, restart your computer, press F8 to select advanced setup options, and then select safe mode.

STOP: 0X000000FC (0XB4116C40, 0X29F95963, 0XB4116B7C, 0X00000001)

Beginning dump of physical memory. Physical memory dump complete. Contact your system administrator or technical support group for further assistance."

Every time I restarted the system the above blue screen appeared. Then I decided to remove the 3870 X2 and put the 1950 XTX back in. No blue screen appeared, so I nstalled the 8.2 drivers with no problem. Then again I switched the cards so my system had the 3870 X2 in it and turned on the PC (the only difference was that unlike the first time, this time I had the 8.2 drivers installed already). The blue screen appeared again, but after one restart I didn't see any blue screen, and the only message I got was that there was an unknown PCI device (a yellow questionmark in device manager under "Other Devices - Pci Device"). The computer was running fine, I played a couple of games and for about a week I didn't have any blue screens (just the message for the unknown PCI device).

Recently, the 8.3 drivers were made available. I downloaded them from ATI site, I unistalled the 8.2 drivers, but when I restarted the blue screen appeared again. I resolved the situation following the same steps described in the previous paragraph.

It seems to me that every time that ati drivers will be updated, in order for me to install them, I will have to switch to my previous card, install them and then put the 3870 X2 back in again. Can you suggest any way to overcome this problem?

Computer_Doctor

Thats a bit weird. Im thinking that the the new videocard could be defective. If you still have a the receipt, try returning that 3870 card and buy another one. Then when the new 3870 videocard arrives un-install the current drivers you have.

Then turn off the computer and install the new card. Afterwards, turn on your system and see if you get the blue screen of death again.

FreoHeaveho

Uninstall all drivers in safe mode and use drivercleaner http://www.softpedia.com/get/Securit...-Cleaner.shtml to fully remove any traces. Then shutdown and install the X2, and start in safe mode again. Then install the X2 drivers and restart normally. I think you have a driver corruption.

zan78

Bigfellla, the link you gave me requires the purchase of the program Driver Cleaner. Is there any link for a freeware program?

FreoHeaveho

http://downloads.guru3d.com/download.php?det=745

zan78

I've done everything you suggested bigfellla, and the result was the following.

When I finally tried to install the sapphire cd's 8.1 drivers in safe mode I got a message while the setup was trying to install the display driver:

SETUP DID NOT FIND A DRIVER COMPATIBLE WITH YOUR CURRENT HARDWARE OR OPERATING SYSTEM. SETUP WILL NOW EXIT.

I got exactly the same message when I tried to install the 8.3 drivers I have downloaded from ATI's site.

Any more suggestions?

FreoHeaveho

Yes I do, with the 3870X2 installed:

1. Download (but dont install) this: http://game.amd.com/us-en/drivers_ca...=xp/radeonx-xp
   
2. Then, download and install this: http://america.giga-byte.com/FileLis...pset_intel.exe
   
3. Restart.
   
4. Go to control panel and uninstal any ATi drivers you see mannually.
   
5. Then run Driver Cleaner and use it for ATi drivers.
   
6. Restart in Safe mode (tap F8 on start up)
   
7. Install ATi driver you downloaded earlier.
   
8. Restart normally

If that doesn't work, my last suggsetions is to update your motherboard bios here:http://www.gigabyte.com.tw/Support/M...ProductID=2531 (PLEASE MAKE SURE YOU USE THE RIGHT REVISION FOR YOUR BOARD!)

zan78

I finallly managed to switch to an asus 8800 GTX and I have no problems. Thanks for the help

FreoHeaveho

thanks for the reply. the 3870x2 has a few driver issues that will hopefully improve. Didn't want the 9800x2?