[SOLVED] ATI x3870 start up problem.

akippika · 03-04-2008, 11:13 AM

Hello,
I recently bought few parts for the computer and assembled them. All cables are connected and after start I see black screen with red text message saying:

" You have not connected the power cable to your video card. Please refer to the ‘Getting started guide’ for proper hardware installation"

And beeping from buzzer.
I do have special connection 6-pin from PSU connected to the card and PSU is 750W (Thermaltake)
Graphic card is DIAMOND Viper Radeon HD 3870 512MB 256-bit GDDR4.

This error shows not always, but usually after some time working on PC and restarting it.

I read in this forums that someone else had similar problem with X800 card or 9800, but I didn't found any solution.

Did anyone seen it recently on new cards? Any idea what to do? Is the card defective and should be returned/replaced (I got 20 days for replacement)?

Thanks,

Akip

akippika · 03-05-2008, 07:32 AM

I checked MSI nVidia 8800GTS on this system and it worked without problems.
I believe that ATI card is broken so I'll send it back for replacement. I'll update this topic if new one will be working fine.

akippika · 04-01-2008, 08:36 AM

I replaced a card and still the same issue, next I tried this card in M2N-SLI Deluxe motherboard with 500W power supply (older) and worked like a charm.
So I replaced 500W power supply with this 750W (SLI certified) and it working so far.

I think that SLI certified power supply is not Crosfillre certified. Strange singe the 750W have special connectors for graphic cards but the 500W doesn't.

Cheers
Akippika

**FreoHeaveho** · 04-01-2008, 10:17 AM

Glad you sorted it. It is a very common issue, being underpowered for such a beast of a graphics card. You shouldn't have any problems now though... welcome to TSF btw.

akippika · 04-02-2008, 09:18 PM

System was still not stable probably 500W was not enough. (amd phenom, 3 hdd, dvd and ati x3750hd)
So I added old 400W power supply which powers up fans,lights and graphic card.
No problems noted yet.

03-04-2008, 11:13 AM	#1 (permalink)
akippika Registered User Join Date: Mar 2008 Posts: 4 OS: Vista Ultimate x64	[SOLVED] ATI x3870 start up problem. Hello, I recently bought few parts for the computer and assembled them. All cables are connected and after start I see black screen with red text message saying: " You have not connected the power cable to your video card. Please refer to the ‘Getting started guide’ for proper hardware installation" And beeping from buzzer. I do have special connection 6-pin from PSU connected to the card and PSU is 750W (Thermaltake) Graphic card is DIAMOND Viper Radeon HD 3870 512MB 256-bit GDDR4. This error shows not always, but usually after some time working on PC and restarting it. I read in this forums that someone else had similar problem with X800 card or 9800, but I didn't found any solution. Did anyone seen it recently on new cards? Any idea what to do? Is the card defective and should be returned/replaced (I got 20 days for replacement)? Thanks, Akip Last edited by akippika; 03-04-2008 at 11:14 AM.

03-05-2008, 07:32 AM	#2 (permalink)
akippika Registered User Join Date: Mar 2008 Posts: 4 OS: Vista Ultimate x64	Re: ATI x3870 start up problem. I checked MSI nVidia 8800GTS on this system and it worked without problems. I believe that ATI card is broken so I'll send it back for replacement. I'll update this topic if new one will be working fine.

04-01-2008, 08:36 AM	#3 (permalink)
akippika Registered User Join Date: Mar 2008 Posts: 4 OS: Vista Ultimate x64	Re: ATI x3870 start up problem. I replaced a card and still the same issue, next I tried this card in M2N-SLI Deluxe motherboard with 500W power supply (older) and worked like a charm. So I replaced 500W power supply with this 750W (SLI certified) and it working so far. I think that SLI certified power supply is not Crosfillre certified. Strange singe the 750W have special connectors for graphic cards but the 500W doesn't. Cheers Akippika

04-01-2008, 10:17 AM	#4 (permalink)
FreoHeaveho TSF Enthusiast Join Date: Aug 2006 Location: Australia Posts: 3,227 OS: Windows Vista Ultimate 64 SP2, Windows XP Professional SP3, Mac OSX Leopard My System	Re: ATI x3870 start up problem. Glad you sorted it. It is a very common issue, being underpowered for such a beast of a graphics card. You shouldn't have any problems now though... welcome to TSF btw. __________________ PC Wizard-VGA 2009 Charts-Power Supply Info-Multi/Single Rail PSU?-Speedfan-Driver Sweeper

04-02-2008, 09:18 PM	#5 (permalink)
akippika Registered User Join Date: Mar 2008 Posts: 4 OS: Vista Ultimate x64	Re: [SOLVED] ATI x3870 start up problem. System was still not stable probably 500W was not enough. (amd phenom, 3 hdd, dvd and ati x3750hd) So I added old 400W power supply which powers up fans,lights and graphic card. No problems noted yet.