Monitor/Video Card Problem

acir515 · 08-02-2007, 01:03 PM

I am having a problem with my display since I moved.

When I power on the computer, the ASUS logo shows (it will also boot into BIOS), when the XP loading logo finishes, the monitor gives me a no input message and goes into sleep mode. I have tried 2 monitors, same issue. I am running an SLI setup with DVI running both from the PC and into the monitor (no adapters). I know the OS is loading, as I can hear the music play when windows starts. At one point I was able to boot into safe mode, but now it wont, instead I get all the exception text and it just locks up and never proceeds. I have booted off of the XP OEM disc to no avail. Does anyone have any other ideas? I am very grateful for any help that can be offered.

**BCCOMP** · 08-02-2007, 10:20 PM

Hi Acir515,
Welcome to the forum,
I am not sure what ASUS Mobo you have, but if you have a seperate video card on the MoBo, try to reset it. It may have dislodged during you move.
Hope this helps.
Thanks,
Bill

dai · 08-02-2007, 11:26 PM

see if you get a screen in safe mode,if you do the most likely cause is there is not enough power to power the cards

acir515 · 08-06-2007, 10:51 AM

I have checked the video cards (SLI), they are seated correctly and power is connected appropriately. I have tried booting into safe mode to see if the desktop comes up, but when I attempt to do this now, it freezes on mup.sys and the only recourse is a restart. The only time I get a picture now is during startup and at the safe mode menu. I am running a 500 watt power supply that seems to be working, although I haven't tested the output power yet. Any idea what kind of voltage/current I need to ensure that it is running appropriately? Thanks for the continued assistance.

dai · 08-06-2007, 11:31 AM

what
cpu
video cards
brand of psu
amps on the 12v+ line[s]

acir515 · 08-06-2007, 12:06 PM

Core 2 duo (I forget the GHz, im not near it right now)
SLI GeForce 7800's
500 Watt Power Supply (again not sure of brand, i will check tonight when I get home)

dai · 08-06-2007, 12:10 PM

does'nt make much difference if it is a top quality or generic psu a 500w is not going to run that system your looking at a min of 750w+ quality psu required

acir515 · 08-06-2007, 02:32 PM

It seems odd that this setup worked flawlessly for over a year. I will try a new PSU and let you know the outcome. Thanks for the help.

Do you have any ideas about the mup.sys problem?

dai · 08-06-2007, 02:47 PM

look at this
http://www.computing.net/windowsxp/w...rum/97354.html
are you sure it's the mup error when loading from safe mode if mup is listed the next one that does'nt load is
agp440.sys is the next driver
as for the psu as the system ages it requires more power and it's not unusual for overloaded psu's to give up the ghost down the track
put your specs into here
http://www.extreme.outervision.com/p...ulatorlite.jsp
based on a quality psu and add 30% to the end result and in the capacitor ageing box 25%

acir515 · 08-06-2007, 03:15 PM

I do see mup.sys listed, so it probably is agp440.sys.

dai · 08-06-2007, 03:24 PM

see if this helps
http://support.microsoft.com/default...b;en-us;324764

acir515 · 08-08-2007, 06:20 AM

Ok, this is what I have done since last I posted.

I replaced the PSU, no dice
I went into the recovery console and discovered that it was recognizing my secondary IDE HDD (My primary is SATA)
I removed the second drive and the recovery console didn't recognize my SATA drive as beig there at all, it recognized no hard drives whatsoever.
I checked the BIOS, the SATA drive was shown to be there.
I disconnected the SATA drive and reinstalled the IDE drive, no dice
I then reconnected both drives, went into windows setup and installed windows on the seconday drive, that worked.
My concern now is whether the SATA drive is still working. Obviously I want to get some material from the drive, it would be nice if it could be salvaged altogether. It seems to me that the drive is working but some portion of it is corrupted preventing windows from seeing the drive and thus booting from it.

Any ideas?

Thanks in advance.

dai · 08-08-2007, 11:33 AM

can you see the sata drive in disk management and the space taken up by the files

acir515 · 08-08-2007, 01:53 PM

I can only see the drive in BIOS setup. It doesn't show up anywhere in windows.

dai · 08-08-2007, 02:12 PM

you probably need to load the sata driver or the chipset driver for windows to see it

08-02-2007, 01:03 PM	#1 (permalink)
acir515 Registered User Join Date: Aug 2007 Location: CT Posts: 10 OS: XP	Monitor/Video Card Problem I am having a problem with my display since I moved. When I power on the computer, the ASUS logo shows (it will also boot into BIOS), when the XP loading logo finishes, the monitor gives me a no input message and goes into sleep mode. I have tried 2 monitors, same issue. I am running an SLI setup with DVI running both from the PC and into the monitor (no adapters). I know the OS is loading, as I can hear the music play when windows starts. At one point I was able to boot into safe mode, but now it wont, instead I get all the exception text and it just locks up and never proceeds. I have booted off of the XP OEM disc to no avail. Does anyone have any other ideas? I am very grateful for any help that can be offered.

08-02-2007, 10:20 PM	#2 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,104 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Monitor/Video Card Problem Hi Acir515, Welcome to the forum, I am not sure what ASUS Mobo you have, but if you have a seperate video card on the MoBo, try to reset it. It may have dislodged during you move. Hope this helps. Thanks, Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

08-02-2007, 11:26 PM	#3 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,784 OS: win 7 32x 64x rtm	Re: Monitor/Video Card Problem see if you get a screen in safe mode,if you do the most likely cause is there is not enough power to power the cards __________________

08-06-2007, 10:51 AM	#4 (permalink)
acir515 Registered User Join Date: Aug 2007 Location: CT Posts: 10 OS: XP	Re: Monitor/Video Card Problem I have checked the video cards (SLI), they are seated correctly and power is connected appropriately. I have tried booting into safe mode to see if the desktop comes up, but when I attempt to do this now, it freezes on mup.sys and the only recourse is a restart. The only time I get a picture now is during startup and at the safe mode menu. I am running a 500 watt power supply that seems to be working, although I haven't tested the output power yet. Any idea what kind of voltage/current I need to ensure that it is running appropriately? Thanks for the continued assistance.

08-06-2007, 11:31 AM	#5 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,784 OS: win 7 32x 64x rtm	Re: Monitor/Video Card Problem what cpu video cards brand of psu amps on the 12v+ line[s] __________________

08-06-2007, 12:06 PM	#6 (permalink)
acir515 Registered User Join Date: Aug 2007 Location: CT Posts: 10 OS: XP	Re: Monitor/Video Card Problem Core 2 duo (I forget the GHz, im not near it right now) SLI GeForce 7800's 500 Watt Power Supply (again not sure of brand, i will check tonight when I get home)

08-06-2007, 12:10 PM	#7 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,784 OS: win 7 32x 64x rtm	Re: Monitor/Video Card Problem does'nt make much difference if it is a top quality or generic psu a 500w is not going to run that system your looking at a min of 750w+ quality psu required __________________

08-06-2007, 02:32 PM	#8 (permalink)
acir515 Registered User Join Date: Aug 2007 Location: CT Posts: 10 OS: XP	Re: Monitor/Video Card Problem It seems odd that this setup worked flawlessly for over a year. I will try a new PSU and let you know the outcome. Thanks for the help. Do you have any ideas about the mup.sys problem? Last edited by acir515; 08-06-2007 at 02:34 PM.

08-06-2007, 02:47 PM	#9 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,784 OS: win 7 32x 64x rtm	Re: Monitor/Video Card Problem look at this http://www.computing.net/windowsxp/w...rum/97354.html are you sure it's the mup error when loading from safe mode if mup is listed the next one that does'nt load is agp440.sys is the next driver as for the psu as the system ages it requires more power and it's not unusual for overloaded psu's to give up the ghost down the track put your specs into here http://www.extreme.outervision.com/p...ulatorlite.jsp based on a quality psu and add 30% to the end result and in the capacitor ageing box 25% __________________ Last edited by dai; 08-06-2007 at 02:50 PM.

08-06-2007, 03:15 PM	#10 (permalink)
acir515 Registered User Join Date: Aug 2007 Location: CT Posts: 10 OS: XP	Re: Monitor/Video Card Problem I do see mup.sys listed, so it probably is agp440.sys.

08-06-2007, 03:24 PM	#11 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,784 OS: win 7 32x 64x rtm	Re: Monitor/Video Card Problem see if this helps http://support.microsoft.com/default...b;en-us;324764 __________________

08-08-2007, 06:20 AM	#12 (permalink)
acir515 Registered User Join Date: Aug 2007 Location: CT Posts: 10 OS: XP	Re: Monitor/Video Card Problem Ok, this is what I have done since last I posted. I replaced the PSU, no dice I went into the recovery console and discovered that it was recognizing my secondary IDE HDD (My primary is SATA) I removed the second drive and the recovery console didn't recognize my SATA drive as beig there at all, it recognized no hard drives whatsoever. I checked the BIOS, the SATA drive was shown to be there. I disconnected the SATA drive and reinstalled the IDE drive, no dice I then reconnected both drives, went into windows setup and installed windows on the seconday drive, that worked. My concern now is whether the SATA drive is still working. Obviously I want to get some material from the drive, it would be nice if it could be salvaged altogether. It seems to me that the drive is working but some portion of it is corrupted preventing windows from seeing the drive and thus booting from it. Any ideas? Thanks in advance.

08-08-2007, 11:33 AM	#13 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,784 OS: win 7 32x 64x rtm	Re: Monitor/Video Card Problem can you see the sata drive in disk management and the space taken up by the files __________________

08-08-2007, 01:53 PM	#14 (permalink)
acir515 Registered User Join Date: Aug 2007 Location: CT Posts: 10 OS: XP	Re: Monitor/Video Card Problem I can only see the drive in BIOS setup. It doesn't show up anywhere in windows.

08-08-2007, 02:12 PM	#15 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,784 OS: win 7 32x 64x rtm	Re: Monitor/Video Card Problem you probably need to load the sata driver or the chipset driver for windows to see it __________________