Radeon X1650 PRO DVI problem

hristoforos · 01-28-2007, 02:59 AM

Hello there,

I am facing a very strange problem with my new graphics card, HIS Radeon 1650 PRO (AGP version). Before it, I had an ASUS Radeon 9600 XT. Everything was fine, but newer games really need something more. So...

When the card is connected to the monitor through D-SUB, everything works fine. When the card is connected to the monitor through DVD-I, but using an adapter, everything also works fine. When the card is connected to the monitor through pure DVI-I connection, then the trouble begins...

In 2D mode everything seems quite normal. But, whenever I launch a 3D application, anything at all, even in a tiny window, then for a while the screens floods with colourfull pixels and after that there is a permanent loss of input signal to the monitor. And there is no way to see anything at all, except of switching back to D-SUB connection.

I have contacted HIS, ViewSonic (manufacturer of my monitor) and ATI but noone could find a solution. Is anyone here have a suggestion?

Thank a lot!

**TheMatt** · 01-28-2007, 04:05 PM

Hi,

Try another DVI cable and see if it works. Make sure it is a DVI-D cable.
http://www.playtool.com/pages/dvicompat/dvi.html
Also, try that cable on another computer with DVI and try a 3D game.

Try another refresh rate like 75 Hz if your monitor supports it. And go into the ATI Control Panel (or Catalyst Control Center) and intothe Options tab (or the Attributes section for the CCC) and try the options "Reduce DVI frequency on high-resolution displays" and "Alternate DVI operational mode". Try one, then the other, then both, and see if it helps with the artifacting.

hristoforos · 01-29-2007, 02:34 AM

Hi,

Thank you very much. I have tried all that before, with no result.

Here is a list of all the things I have tried:

1. Try the monitor with another card (it worked!)
2. Try the card with another monitor (it worked!)
3. Try all available refresh rates (60, 70, 75, 85 Hz)
4. Force refresh rate to be same as desktop's when running 3D apps (ccc)
5. Altered the 2 options you mentioned (ccc)
6. Update to the latest card and monitor drivers
7. Format HDD and clean reinstall of operating system
8. Remove useless hardware parts in order to reduce power consumption (black light, extra fans, even DVD drives)

Sorry, no luck! If you could think anything else, please let me know...

Thank you again for your answer!

**TheMatt** · 01-29-2007, 03:44 PM

Did the other monitor work in DVI with 3D rendering? I think the cable might be the problem, but if other monitors didn't work in 3D with a different cable, then there may be a connection problem with the DVI output and the 3D engine of the card.

In the meantime, you should connect the monitor to the graphics with DVI and VGA, that way, when you want to play a 3D game, you just have to switch the input back to VGA. I had this setup work with a GeForce FX5200 and a Dell monitor.

hristoforos · 01-30-2007, 05:36 AM

Hi,

Well, the strange thing is that all connections have been made using the exact same cable. So, I think the cable is OK. Is it possible to be just an icompatibility between the card and the monitor? The card worked with another monitor, the monitor worked with another card using the same things exactly.

Thanks a lot for your answer!

**TheMatt** · 01-30-2007, 01:34 PM

Photo from http://www.playtool.com/pages/dvicompat/dvi.html

Here is an image from the link I provided. Some monitors afe fussy about whether you use a DVI-D or DVI-I even if it has a DVI-I port. See if you can borrow a couple of DVI cables and test some different ones, I think the monitor is just being fussy.

hristoforos · 01-31-2007, 07:14 AM

Hi,

The cable I am using is the one included in monitor's package and it worked just fine with the previous card I had and with another card I have borrowed for testing purposes. So, do you still think it could be the cable?

Thanks a lot!

**TheMatt** · 01-31-2007, 12:47 PM

It might be being picky about the video card, and it is worth a try.

The last thing you can try is putting the video card in another computer. If it works fine there, then it is a problem with the video card.

nerisson · 02-06-2007, 04:38 AM

Hi

I've got the same card than you, and I've got the same problem.
I've changed my monitor from a CRT to a LCD, so I've changed the cable from VGA to DVI and the problems appears...

hristoforos · 02-10-2007, 09:30 AM

Hello again,

Finally ATI has discovered the problem. Here is what they say about it:

737-25814: Radeon X1650: Corrupted Display With LG L1710B TFT Monitor Through DVI Connection

The information in this article applies to the following configuration(s):

Radeon X1650 series
LG L1710B
Symptoms
Display is corrupted when above mentioned TFT monitor is digitally connected to DVI port of a Radeon X1650 series. However, display is clear through analog connection using DVI-VGA adapter.

Other Radeon series in combination with other monitors may be affected.

Cause
VBIOS Problem

Solution
Available through a BIOS update. We will contact you as soon as the information below is provided. Please make sure that you have the correct contact information in your registration.

We need the following information from your graphic card, which is available under Catalayst Control Center/Information Center/Graphics Hardware.

Device ID:
Vendor ID:
Subsystem ID:
Subsystem Vendor ID:
BIOS Version:
BIOS Part Number:
BIOS Date:

Please provide the serial number and product part number of your graphic card.

Please download the EDIDW2K.EXE file, and run it while all affected monitors are connected to your graphic card. Please attach the .txt output file with your ticket submission.

Please specify the exact monitor type.

**TheMatt** · 02-10-2007, 11:42 AM

That's good. Let us know what ATI's response is.

pallibj · 02-18-2007, 05:13 PM

Hi there.

I have "a kind" of a same problem with my Fujitsu Siemens LCD mon.
Problem Description: *

There is NO VIDEO SIGNAL to my Fujitsu Siemens W19 16:9 LCD screen through the
DVI cable. I've tried the Analog cable and analog plug on the grafigcard and on
the screen, that worked. But then I tried to connect the analog cable to the DVI
plug on the card with the DVI adapter but that did NOT work. I even tried to
use another DVI cable: NOT WORKING. Telling me there is NO VIDEO SIGNAL coming
OUT from the DVI plug on the grafikcard. NOW HOW DO I FIX THAT? I've downloaded
the NEWEST driver from the internet for this card but its NOT working. AND I'VE
NO IDEA WHAT TO DO NEXT.

Palli.

01-28-2007, 02:59 AM	#1 (permalink)
hristoforos Registered User Join Date: Jan 2007 Posts: 5 OS: Microsoft Windows XP Professional	Radeon X1650 PRO DVI problem Hello there, I am facing a very strange problem with my new graphics card, HIS Radeon 1650 PRO (AGP version). Before it, I had an ASUS Radeon 9600 XT. Everything was fine, but newer games really need something more. So... When the card is connected to the monitor through D-SUB, everything works fine. When the card is connected to the monitor through DVD-I, but using an adapter, everything also works fine. When the card is connected to the monitor through pure DVI-I connection, then the trouble begins... In 2D mode everything seems quite normal. But, whenever I launch a 3D application, anything at all, even in a tiny window, then for a while the screens floods with colourfull pixels and after that there is a permanent loss of input signal to the monitor. And there is no way to see anything at all, except of switching back to D-SUB connection. I have contacted HIS, ViewSonic (manufacturer of my monitor) and ATI but noone could find a solution. Is anyone here have a suggestion? Thank a lot! Last edited by hristoforos; 01-28-2007 at 03:03 AM.

01-28-2007, 04:05 PM	#2 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Hi, Try another DVI cable and see if it works. Make sure it is a DVI-D cable. http://www.playtool.com/pages/dvicompat/dvi.html Also, try that cable on another computer with DVI and try a 3D game. Try another refresh rate like 75 Hz if your monitor supports it. And go into the ATI Control Panel (or Catalyst Control Center) and intothe Options tab (or the Attributes section for the CCC) and try the options "Reduce DVI frequency on high-resolution displays" and "Alternate DVI operational mode". Try one, then the other, then both, and see if it helps with the artifacting. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

01-29-2007, 03:44 PM	#4 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Did the other monitor work in DVI with 3D rendering? I think the cable might be the problem, but if other monitors didn't work in 3D with a different cable, then there may be a connection problem with the DVI output and the 3D engine of the card. In the meantime, you should connect the monitor to the graphics with DVI and VGA, that way, when you want to play a 3D game, you just have to switch the input back to VGA. I had this setup work with a GeForce FX5200 and a Dell monitor. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

01-30-2007, 01:34 PM	#6 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Photo from http://www.playtool.com/pages/dvicompat/dvi.html Here is an image from the link I provided. Some monitors afe fussy about whether you use a DVI-D or DVI-I even if it has a DVI-I port. See if you can borrow a couple of DVI cables and test some different ones, I think the monitor is just being fussy. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

01-31-2007, 12:47 PM	#8 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	It might be being picky about the video card, and it is worth a try. The last thing you can try is putting the video card in another computer. If it works fine there, then it is a problem with the video card. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

01-29-2007, 02:34 AM	#3 (permalink)
hristoforos Registered User Join Date: Jan 2007 Posts: 5 OS: Microsoft Windows XP Professional	Hi, Thank you very much. I have tried all that before, with no result. Here is a list of all the things I have tried: 1. Try the monitor with another card (it worked!) 2. Try the card with another monitor (it worked!) 3. Try all available refresh rates (60, 70, 75, 85 Hz) 4. Force refresh rate to be same as desktop's when running 3D apps (ccc) 5. Altered the 2 options you mentioned (ccc) 6. Update to the latest card and monitor drivers 7. Format HDD and clean reinstall of operating system 8. Remove useless hardware parts in order to reduce power consumption (black light, extra fans, even DVD drives) Sorry, no luck! If you could think anything else, please let me know... Thank you again for your answer!

01-30-2007, 05:36 AM	#5 (permalink)
hristoforos Registered User Join Date: Jan 2007 Posts: 5 OS: Microsoft Windows XP Professional	Hi, Well, the strange thing is that all connections have been made using the exact same cable. So, I think the cable is OK. Is it possible to be just an icompatibility between the card and the monitor? The card worked with another monitor, the monitor worked with another card using the same things exactly. Thanks a lot for your answer!

01-31-2007, 07:14 AM	#7 (permalink)
hristoforos Registered User Join Date: Jan 2007 Posts: 5 OS: Microsoft Windows XP Professional	Hi, The cable I am using is the one included in monitor's package and it worked just fine with the previous card I had and with another card I have borrowed for testing purposes. So, do you still think it could be the cable? Thanks a lot!

02-06-2007, 04:38 AM	#9 (permalink)
nerisson Registered User Join Date: Feb 2007 Posts: 1 OS: WinXP	Hi I've got the same card than you, and I've got the same problem. I've changed my monitor from a CRT to a LCD, so I've changed the cable from VGA to DVI and the problems appears...

02-10-2007, 09:30 AM	#10 (permalink)
hristoforos Registered User Join Date: Jan 2007 Posts: 5 OS: Microsoft Windows XP Professional	Hello again, Finally ATI has discovered the problem. Here is what they say about it: 737-25814: Radeon X1650: Corrupted Display With LG L1710B TFT Monitor Through DVI Connection The information in this article applies to the following configuration(s): Radeon X1650 series LG L1710B Symptoms Display is corrupted when above mentioned TFT monitor is digitally connected to DVI port of a Radeon X1650 series. However, display is clear through analog connection using DVI-VGA adapter. Other Radeon series in combination with other monitors may be affected. Cause VBIOS Problem Solution Available through a BIOS update. We will contact you as soon as the information below is provided. Please make sure that you have the correct contact information in your registration. We need the following information from your graphic card, which is available under Catalayst Control Center/Information Center/Graphics Hardware. Device ID: Vendor ID: Subsystem ID: Subsystem Vendor ID: BIOS Version: BIOS Part Number: BIOS Date: Please provide the serial number and product part number of your graphic card. Please download the EDIDW2K.EXE file, and run it while all affected monitors are connected to your graphic card. Please attach the .txt output file with your ticket submission. Please specify the exact monitor type.

02-10-2007, 11:42 AM	#11 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	That's good. Let us know what ATI's response is. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

02-18-2007, 05:13 PM	#12 (permalink)
pallibj Registered User Join Date: Feb 2007 Posts: 1 OS: XP	Hi there. I have "a kind" of a same problem with my Fujitsu Siemens LCD mon. Problem Description: * There is NO VIDEO SIGNAL to my Fujitsu Siemens W19 16:9 LCD screen through the DVI cable. I've tried the Analog cable and analog plug on the grafigcard and on the screen, that worked. But then I tried to connect the analog cable to the DVI plug on the card with the DVI adapter but that did NOT work. I even tried to use another DVI cable: NOT WORKING. Telling me there is NO VIDEO SIGNAL coming OUT from the DVI plug on the grafikcard. NOW HOW DO I FIX THAT? I've downloaded the NEWEST driver from the internet for this card but its NOT working. AND I'VE NO IDEA WHAT TO DO NEXT. Palli.