Radeon 9800Pro/Asus P4P800E Deluxe problems

secretsquirrel · 05-09-2006, 11:29 AM

Ive been having major problems with my video card lately (radeon 9800pro). When I try to play any games (even older ones) my screen will go black/completely artifact/computer will reboot. Recently (after a hard reboot) a window popped up saying that "the computer has recovered from a serious error" and gave me the following stop error

Error Message: STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER (Q293078)

I just installed the newest ATI drivers + catalyst.

I am running 2 monitors (if that makes any difference) and the same thing happens if i disable the secondary one.

Specs

Asus P4P800E deluxe
Intel 3.0C (not overclocked)
1 gig ram
ATI Radeon 9800 pro
Asus utilities say that temps are 41C - cpu and 33C system

Thanks for your help, I wanna be able to play my games again...

dai · 05-09-2006, 12:00 PM

http://support.microsoft.com/?kbid=293078&sd=RMVP
did you uninstall the old drivers before installing the new ones

secretsquirrel · 05-09-2006, 01:10 PM

Just did another uninstall/reinstall. Still getting errors:

VPU Recover has reset your graphics accelerator as it was no longer responding to graphics driver commands.

**TheMatt** · 05-09-2006, 01:37 PM

Mabye the video card is overheating. There should be an ATI utility with the card to monitor temps, post them.

secretsquirrel · 05-09-2006, 02:01 PM

Just downloaded ATI Tool -

2006-05-09 12:55:26 Temperature monitoring: chip not detected

cant tell what the temp is unfortunantly.

However, the system temp is currently at 34C and CPU is at 40C

**UncleMacro** · 05-09-2006, 04:19 PM

Did it start doing this before installing new catalyst drivers? Does it die immediately after you start the game or does it take a while before it dies?

Some standard things to try when checking for hardware problems:

Run the machine with the case open and rig a fan to blow on the video card. If it runs longer before dying or stops dying then you have a hardware problem. While you have it open, make sure the video card fan is spinning and the heatsink isn't loose.
Slow your AGP port down with SMARTGART to make sure it's not AGP instability (instructions here).
Underclock the video card's GPU and video RAM with ATITool (instructions here). If underclocking delays the crashes or makes them go away then you have a hardware problem.

**TheMatt** · 05-09-2006, 04:29 PM

Good advice. The system and CPU temps look very good, so those aren't the problem. Follow the instructions above, and if the computer goes longer before it reboots, then its most likley overheating.

**TheMatt** · 05-09-2006, 04:31 PM

You could also try swapping it for another card (if you have one) and see if the computer still reboots.

secretsquirrel · 05-09-2006, 05:37 PM

just found the problem - dead fan on the card...

underclocking helped a bunch, I actually got into the game for a minute or two :)

Gonna see if any connections are loose, otherwise, time to look for a new fan.

thanks for the help everyone

05-09-2006, 11:29 AM	#1 (permalink)
secretsquirrel Registered User Join Date: May 2006 Posts: 4 OS: Win XP	Radeon 9800Pro/Asus P4P800E Deluxe problems Ive been having major problems with my video card lately (radeon 9800pro). When I try to play any games (even older ones) my screen will go black/completely artifact/computer will reboot. Recently (after a hard reboot) a window popped up saying that "the computer has recovered from a serious error" and gave me the following stop error Error Message: STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER (Q293078) I just installed the newest ATI drivers + catalyst. I am running 2 monitors (if that makes any difference) and the same thing happens if i disable the secondary one. Specs Asus P4P800E deluxe Intel 3.0C (not overclocked) 1 gig ram ATI Radeon 9800 pro Asus utilities say that temps are 41C - cpu and 33C system Thanks for your help, I wanna be able to play my games again...

05-09-2006, 12:00 PM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,784 OS: win 7 32x 64x rtm	http://support.microsoft.com/?kbid=293078&sd=RMVP did you uninstall the old drivers before installing the new ones __________________

05-09-2006, 01:37 PM	#4 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Mabye the video card is overheating. There should be an ATI utility with the card to monitor temps, post them. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

05-09-2006, 04:19 PM	#6 (permalink)
UncleMacro TSF Enthusiast Join Date: Jan 2005 Location: San Diego Posts: 2,133 OS: Vista SP1 My System	Did it start doing this before installing new catalyst drivers? Does it die immediately after you start the game or does it take a while before it dies? Some standard things to try when checking for hardware problems: Run the machine with the case open and rig a fan to blow on the video card. If it runs longer before dying or stops dying then you have a hardware problem. While you have it open, make sure the video card fan is spinning and the heatsink isn't loose. Slow your AGP port down with SMARTGART to make sure it's not AGP instability (instructions here). Underclock the video card's GPU and video RAM with ATITool (instructions here). If underclocking delays the crashes or makes them go away then you have a hardware problem.

05-09-2006, 04:29 PM	#7 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Good advice. The system and CPU temps look very good, so those aren't the problem. Follow the instructions above, and if the computer goes longer before it reboots, then its most likley overheating. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

05-09-2006, 01:10 PM	#3 (permalink)
secretsquirrel Registered User Join Date: May 2006 Posts: 4 OS: Win XP	Just did another uninstall/reinstall. Still getting errors: VPU Recover has reset your graphics accelerator as it was no longer responding to graphics driver commands.

05-09-2006, 02:01 PM	#5 (permalink)
secretsquirrel Registered User Join Date: May 2006 Posts: 4 OS: Win XP	Just downloaded ATI Tool - 2006-05-09 12:55:26 Temperature monitoring: chip not detected cant tell what the temp is unfortunantly. However, the system temp is currently at 34C and CPU is at 40C

05-09-2006, 04:31 PM	#8 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	You could also try swapping it for another card (if you have one) and see if the computer still reboots. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides Last edited by TheMatt; 05-09-2006 at 04:32 PM.

05-09-2006, 05:37 PM	#9 (permalink)
secretsquirrel Registered User Join Date: May 2006 Posts: 4 OS: Win XP	just found the problem - dead fan on the card... underclocking helped a bunch, I actually got into the game for a minute or two :) Gonna see if any connections are loose, otherwise, time to look for a new fan. thanks for the help everyone