[resolved] Audio Device is Gone

yustr · 10-11-2005, 11:30 AM

My son's new HP zv6130 laptop, the audio device is AWOL.

It worked fine when I set it up and for a day or two. Now it's got no sound.

I sent him to control pannel> audio devices and none are listed. He also gets a error message at startup that says "AC Link audio cannot start".

I'm having him run a virus and ad-ware check now just in case.

Any suggestions?

dai · 10-11-2005, 12:28 PM

what do you see in the device manager
click on view and show hidden devices

yustr · 10-11-2005, 01:20 PM

Device manager lists the Conexand AC Link Audio but it has the yellow circle with the exclaimation sign.

I had him uninstall the driver in device manager and download and install the one on the HP web site. But the yellow circle remains.

As always, your help is appreciated.

dai · 10-11-2005, 01:22 PM

double click on it and see what it says is wrong

yustr · 10-11-2005, 01:43 PM

"Device cannot start" "Code 10"

I had him try the troubleshooter but that was no help ending with this great understatement of the obvious: "The troubleshooter was unable to solve your problem."

dai · 10-11-2005, 03:58 PM

code 10 usually means the driver is not installed,check you d/l the correct driver

yustr · 10-12-2005, 08:47 AM

We downloaded the only driver listed on the HP web site for his model. Here's what we've done so far:

Uninstalled the old drivers.
Reboot = Windows found new hardware. But never asked to install drivers.
Installed drivers from the recovery CD. = device is unavailable error
Uninstalled those.
Installed drivers from the d/l = device is unavailable error

IM'd HP = no answer
Emailed HP = waiting for response

Is there anything else we can try while we wait for HP tech support?

dai · 10-12-2005, 12:41 PM

check the bios and make sure something has not disabled it

yustr · 10-15-2005, 09:52 AM

After trying all of the suggestions here and contacting HP and trying all of their suggestions it's been determined to be a hardware problem so back it goes. At least its under warranty.

10-11-2005, 11:30 AM	#1 (permalink)
yustr Asst. Manager, The Conversation Pit Join Date: Sep 2004 Location: Connecticut shore Posts: 6,044 OS: XP Pro My System	Audio Device is Gone My son's new HP zv6130 laptop, the audio device is AWOL. It worked fine when I set it up and for a day or two. Now it's got no sound. I sent him to control pannel> audio devices and none are listed. He also gets a error message at startup that says "AC Link audio cannot start". I'm having him run a virus and ad-ware check now just in case. Any suggestions? __________________ If there are lawyers or politicians involved, logic may be a very poor tool for reaching a conclusion.

10-11-2005, 12:28 PM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,569 OS: win 7 32x 64x rtm	what do you see in the device manager click on view and show hidden devices __________________

10-11-2005, 01:20 PM	#3 (permalink)
yustr Asst. Manager, The Conversation Pit Join Date: Sep 2004 Location: Connecticut shore Posts: 6,044 OS: XP Pro My System	Device manager lists the Conexand AC Link Audio but it has the yellow circle with the exclaimation sign. I had him uninstall the driver in device manager and download and install the one on the HP web site. But the yellow circle remains. As always, your help is appreciated. __________________ If there are lawyers or politicians involved, logic may be a very poor tool for reaching a conclusion.

10-11-2005, 01:22 PM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,569 OS: win 7 32x 64x rtm	double click on it and see what it says is wrong __________________

10-11-2005, 01:43 PM	#5 (permalink)
yustr Asst. Manager, The Conversation Pit Join Date: Sep 2004 Location: Connecticut shore Posts: 6,044 OS: XP Pro My System	"Device cannot start" "Code 10" I had him try the troubleshooter but that was no help ending with this great understatement of the obvious: "The troubleshooter was unable to solve your problem." __________________ If there are lawyers or politicians involved, logic may be a very poor tool for reaching a conclusion.

10-11-2005, 03:58 PM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,569 OS: win 7 32x 64x rtm	code 10 usually means the driver is not installed,check you d/l the correct driver __________________

10-12-2005, 08:47 AM	#7 (permalink)
yustr Asst. Manager, The Conversation Pit Join Date: Sep 2004 Location: Connecticut shore Posts: 6,044 OS: XP Pro My System	We downloaded the only driver listed on the HP web site for his model. Here's what we've done so far: Uninstalled the old drivers. Reboot = Windows found new hardware. But never asked to install drivers. Installed drivers from the recovery CD. = device is unavailable error Uninstalled those. Installed drivers from the d/l = device is unavailable error IM'd HP = no answer Emailed HP = waiting for response Is there anything else we can try while we wait for HP tech support? __________________ If there are lawyers or politicians involved, logic may be a very poor tool for reaching a conclusion. Last edited by yustr; 10-12-2005 at 08:49 AM.

10-12-2005, 12:41 PM	#8 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,569 OS: win 7 32x 64x rtm	check the bios and make sure something has not disabled it __________________

10-15-2005, 09:52 AM	#9 (permalink)
yustr Asst. Manager, The Conversation Pit Join Date: Sep 2004 Location: Connecticut shore Posts: 6,044 OS: XP Pro My System	After trying all of the suggestions here and contacting HP and trying all of their suggestions it's been determined to be a hardware problem so back it goes. At least its under warranty. __________________ If there are lawyers or politicians involved, logic may be a very poor tool for reaching a conclusion.