Sef

okay im hoping u guys can help me out here (did a goodle search and u guys came up!) im trying to fix up a friends computer.
there is no sound so i check the system properties...which looks like this





so i downloaded a driver for it (from the motherboard manufacturer)...installed it and xp detects it!
the pc restarts so the device can work properly, yet still on start up, im stuck with the same problem.
i checked bios and the onboard pci audio controller is set to enable...
i got no idea what to do, can anyone help me out here!
thanks in advance!
oh also, the motherboard is asus cusi-m

thanks again
Sef

koala

Is your screenshot from before or after you installed the drivers? If the Device Status looks ok it could just be that the volume control is muted, but I'm sure you've checked that already

Sef

the screen shot was taken after the driver installation....
any ideas?
this is really bugging me

koala

OK, looks like it's still having trouble with the driver. What version number is it?
The most appropriate one I can find for you is C-Media CMI8738/C3DX Audio Driver V2.88B for Windows XP Audio Driver V5.12.01.0638.

http://www.asus.com.tw/support/downl...533-E&Type=All
(scroll down to the 5th one)

Also, is the audio device sharing an IRQ with anything else, like the Unimodem?

EDIT: Remember to uninstall the old driver before installing the new one.

Sef

did what u told me...still no luck.

here is the irq listing..

Device Class IRQ
-----------------------------------
IDE Controller 14/15
Network Controller 10
Serial bus controller 5
Serial bus controller 5
Multimedia device 10
Simple COMM. controller 11
Display controller 11


any ideas?
btw, thanks a heap for ur help so far koala!

dai

try installing from safe mode and make sure a/virus is disabled while installing as it is known to corrupt sound and video driver installation
this is for cd rom but it has something on error 39
http://support.microsoft.com/default...b;EN-US;314060

Sef

okay so i tried changing the modem to another pci slot to change the irq settings...i ended up getting

Device Class IRQ
-----------------------------------
IDE Controller 14/15
Network Controller 5
Serial bus controller 9
Serial bus controller 9
Multimedia device 5
Simple COMM. controller 10
Display controller 11

still same problem
did the safe mode thing...no luck

i even took out the unimodem, disabled the drivers through device manager, installed the audio drivers again...still same problem!!

possible that the hardware has had it?
time for a sound card?
what do you guys think? any other tips? or time to give in?
thanks again guys
Sef

dai

in the device manager click on the view tab and show all devices and see if anything else has yellow alongside

Sef

okay checked device manager
and everything is working fine, except for the pci audio drive..

uripyores

This tells you what to do with code 39.
Dunno if it applies to you but it's worth a look.
http://www.microsoft.com/resources/d...asp?frame=true
Scroll down to number 39.

dai

check the bios and make sure it is still enabled

Sef

yeh its still enabled....

dai

see if you can borrow a sound card and pop in to see if it also has the problem

Sef

oh my god, i just went out and got a new pci audio card ($20AU)
and still same problem! ***?
i dont get it! what else can it be?

dai

check it is not muted
turn off onboard
check the device manager
check services
check the event veiwer
did the drivers load ok

Terrister

What I see from the above post is your network card is on the same irq. I've seen conflicts between nics and sound cards before. Try disabling or removing your network card to see if the sound starts working. If it does we need to get on of them on another irq.

Sef

i disabled it, even took the nic out! - still didnt work

went into bios, changed the pci configurations so that each slot goes to a different irq - and it still DIDNT WORK!

any other ideas guys?
if not its cool!
i really appreciate the help!!

Sef

edit: i also updated the nic driver

koala

Running out of ideas, but i'm sure it's something simple we've overlooked.

If i'm following this properly, you've installed a new pci card, uninstalled the old audio drivers, installed ones for your new card and it's still showing up as 'missing drivers'.

Can you post another screenshot? I see you've got legacy audio drivers installed, try disabling them.

What happens when you try and play an audio file, any error messages?

dai

found this
Why can't I get sound from the program?
Windows OS (except 2000)
- Click on Start, Settings, Control Panel, Sounds and Multimedia or Sounds and Audio Devices. Click on the Audio tab. Select "Use only default devices" or "Use only preferred devices" at the bottom of the window and click OK.
- If this does not enable sound and you have Windows 98, do the following:
- Open the Sounds and Multimedia control panel and click on the Audio tab.
- Look in the "Playback device" drop-down list for "Game compatible device." Choose this option and click OK.

Windows 2000
- Click on Start, Settings, Control Panel, Sounds and Multimedia. The Sounds and Multimedia Properties window opens.
- Click on the Hardware tab, highlight the Unimodem Half-Duplex Audio Device, and click Properties. The Unimodem Half-Duplex Audio Device Properties window opens.
- Click on the General tab, set Device Usage to "Do not use this device" and click OK.
- Follow the second step above (Windows 2000) to reopen the Unimodem Half-Duplex Audio Device Properties window and click the Properties tab. Open Audio Devices, highlight "Modem Wave Driver," click the Properties button and select "Do Not Map Through This Device."
- Click OK.

Sef

yeh here is the error msg i get when trying to play an mp3,
nothing has really changed in device manager...
also tried what u suggested dai, yet still nothing