reformated computer with Win XP Pro but no sound

sothbaguio · 06-25-2009, 02:51 AM

Greetings and god bless whoever is reading this and can help!

Our computers at work recently contracted a Trojan Virus. Our last resort was to reformat all the computers. All is working except for the audio - there is none.

When trying to play windows media player material, for example, the following error message appears: "Windows Media Player cannot play the file because there is a problem with your sound device. There may not be a sound device installed on your computer, it may be in use by another program, or it may not be functioning properly." (Error code: 0x00D11BA in "more help" section).

Under the Device Manager, we have SoundMAX Integrated Digital Audio which displays itself as working properly.

After surfing these tech forums for help, I took the advice to download drivers and software directly from the manufacturer's website. I tried downloading drivers from Dell (which didn't seem to work), so proceeded to Microsoft (which didn't help) and finally onto Intel (same result or lack there of) but I cannot seem to get anything that works and realize I am doing something (possibly everything) wrong.

So if someone out there could give some advice, I would appreciate it very much and thanks a lot for your time.

Our computer specs are as follows:

System Model: Dell Desktop, Optiplex GX270
Operating System: Windows XP Professional 2002, Service Pack 2 (build 2600)
Processor: 2.67 gigahertz Intel Pentium 4
- 8 kilobyte primary memory cache
- 512 kilobyte secondary memory cache
Main Circuit Board: Dell Computer Corp. 0U1324
Memory: 254 Megabytes

dai · 06-25-2009, 03:15 AM

if it is HD sound you need to install the UAA driver before installing the sound driver

sothbaguio · 06-26-2009, 12:43 AM

Thanks for the hep, Dai, but could you tell how do I find out if it is HD sound? There are no sound devices or any sound playback devices listed under Control Panel - sounds and audio.

Also, when you mentioned "installing the sound driver," is this something I should be downloading from the Intel website, the Microsoft, or the Dell? (Googling UAA driver and specs led to the Microsoft website - is this where I should download the UAA driver as well?)

Sorry to bug you with the addition ?s. I really appreciate the help! Have a good weekend. :)

**wrench97** · 06-26-2009, 01:25 AM

Get the drivers from the Dell site, start with the chipset driver, video, UAA, then audio.

dai · 06-26-2009, 08:57 AM

the UAA is a ms driver it does not matter where you get it

06-25-2009, 02:51 AM	#1 (permalink)
sothbaguio Registered User Join Date: Jun 2009 Posts: 2 OS: Windows XP Pro, SP 2	reformated computer with Win XP Pro but no sound Greetings and god bless whoever is reading this and can help! Our computers at work recently contracted a Trojan Virus. Our last resort was to reformat all the computers. All is working except for the audio - there is none. When trying to play windows media player material, for example, the following error message appears: "Windows Media Player cannot play the file because there is a problem with your sound device. There may not be a sound device installed on your computer, it may be in use by another program, or it may not be functioning properly." (Error code: 0x00D11BA in "more help" section). Under the Device Manager, we have SoundMAX Integrated Digital Audio which displays itself as working properly. After surfing these tech forums for help, I took the advice to download drivers and software directly from the manufacturer's website. I tried downloading drivers from Dell (which didn't seem to work), so proceeded to Microsoft (which didn't help) and finally onto Intel (same result or lack there of) but I cannot seem to get anything that works and realize I am doing something (possibly everything) wrong. So if someone out there could give some advice, I would appreciate it very much and thanks a lot for your time. Our computer specs are as follows: System Model: Dell Desktop, Optiplex GX270 Operating System: Windows XP Professional 2002, Service Pack 2 (build 2600) Processor: 2.67 gigahertz Intel Pentium 4 - 8 kilobyte primary memory cache - 512 kilobyte secondary memory cache Main Circuit Board: Dell Computer Corp. 0U1324 Memory: 254 Megabytes

06-25-2009, 03:15 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,594 OS: win 7 32x 64x rtm	Re: reformated computer with Win XP Pro but no sound if it is HD sound you need to install the UAA driver before installing the sound driver __________________

06-26-2009, 12:43 AM	#3 (permalink)
sothbaguio Registered User Join Date: Jun 2009 Posts: 2 OS: Windows XP Pro, SP 2	Re: reformated computer with Win XP Pro but no sound Thanks for the hep, Dai, but could you tell how do I find out if it is HD sound? There are no sound devices or any sound playback devices listed under Control Panel - sounds and audio. Also, when you mentioned "installing the sound driver," is this something I should be downloading from the Intel website, the Microsoft, or the Dell? (Googling UAA driver and specs led to the Microsoft website - is this where I should download the UAA driver as well?) Sorry to bug you with the addition ?s. I really appreciate the help! Have a good weekend. :)

06-26-2009, 01:25 AM	#4 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,544 OS: Win7	Re: reformated computer with Win XP Pro but no sound Get the drivers from the Dell site, start with the chipset driver, video, UAA, then audio. __________________ Power Supply and Selection

06-26-2009, 08:57 AM	#5 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,594 OS: win 7 32x 64x rtm	Re: reformated computer with Win XP Pro but no sound the UAA is a ms driver it does not matter where you get it __________________