Missing Sound

Tyki · 06-15-2009, 02:50 PM

hello, read a few posts in this catagory. Some seemed to have similar problems as me, but i thought u would make a post so that i could illustrate exactly what is going on.

I recently had a problem with my computer, took it to Best Buy's Geek Squad to get it repaired. 2 days passed and i took it home, when i set everything up everything was fine until i plugged in my headset only to realize i have no sound! The headset IS plugged in correctly and my sound was working perfectly before i took the computer in to have it fixed. The problem was not with the sound at all so im thinking geek squad may have done something? They say they never messed with the sound settings. Maybe they reset something which reset the sound? idk.

What they say they did:
-Removed over 300 infections
-Repaired OS Damage
-Repaired Errors on HD
-Removed Bad Video Card and installed new ATI 4550 with latest drivers: TS

My computer will not recognize ANY sound device that is plugged into it, whether it is speakers or headsets or just regular headphones. There are no errors in the device manager.

Also....I did switch from an NVidia to a ATI...dunno if that may have made a difference, dont think so since that was just graphics.

I run Windows XP by the way. Thanks in advance to anyone that tries to help with my problem.

**manic** · 06-15-2009, 03:33 PM

Look in device manager, any yellow or red flags? Does your soundcard,
or onboard sound show up in the list?

**tosh9i** · 06-15-2009, 03:46 PM

First, go to Bios and check to see if the onboard audio is enabled.

Second, go to Control Panel > Admin Tools > Services > make sure Windows Audio is Started and on Automatic.

Tyki · 06-15-2009, 03:57 PM

ya it is on automatic.

Device Manager shows no flags....dunno what the name of my sound card is. Under Sound, Video, and game Controllers in the device manger it show:

Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs

maybe one of those is the sound card? doesnt look like it though

**manic** · 06-15-2009, 04:06 PM

What are the specs of your system, hardware that is. Is the pc
a custom built or box store? If box store give name and model
number, if custom give mobo make and model, if sound card what make
and model....
Do you have the mobo install cd that came with the system.

Tyki · 06-15-2009, 04:23 PM

store bought....HP Pavilion a1540n

no idea of what the sound card is and i dont have the install cd

**tosh9i** · 06-15-2009, 04:57 PM

The one on this page is from 2006 Summer 2006 Original Realtek High Definition Audio Drivers:

http://h10025.www1.hp.com/ewfrf/wc/s...184140&lang=en

Tyki · 06-15-2009, 07:23 PM

yeah says i need UAA...looking for a site that will allow me to download it....for some reason the realtek site isnt responding for me

**manic** · 06-15-2009, 07:42 PM

http://h10025.www1.hp.com/ewfrf/wc/s...roduct=3184140
Probably same place.

**manic** · 06-15-2009, 07:51 PM

This may or may not help..
http://h10025.www1.hp.com/ewfrf/wc/s...os=228&lang=en
Not the same place, but who knows...

Tyki · 06-15-2009, 08:08 PM

ok downloaded the UAA bus driver....then tried to download the audio driver from HP and it still comes up with an error saying I need the bus driver. it shows up in the device manager though....

**manic** · 06-15-2009, 08:34 PM

I got this from another forum, might work..
Go to Device Manager/Device Drivers
Under System Devices find Microsoft UAA HD bus driver
Now, first disable it
and then uninstall it.
Close the Device Manager and run the Realtek setup

Cant hurt,,,
I take that back, do at your own risk. But I would try it myself..

06-15-2009, 02:50 PM	#1 (permalink)
Tyki Registered User Join Date: Jun 2009 Posts: 5 OS: xp	Missing Sound hello, read a few posts in this catagory. Some seemed to have similar problems as me, but i thought u would make a post so that i could illustrate exactly what is going on. I recently had a problem with my computer, took it to Best Buy's Geek Squad to get it repaired. 2 days passed and i took it home, when i set everything up everything was fine until i plugged in my headset only to realize i have no sound! The headset IS plugged in correctly and my sound was working perfectly before i took the computer in to have it fixed. The problem was not with the sound at all so im thinking geek squad may have done something? They say they never messed with the sound settings. Maybe they reset something which reset the sound? idk. What they say they did: -Removed over 300 infections -Repaired OS Damage -Repaired Errors on HD -Removed Bad Video Card and installed new ATI 4550 with latest drivers: TS My computer will not recognize ANY sound device that is plugged into it, whether it is speakers or headsets or just regular headphones. There are no errors in the device manager. Also....I did switch from an NVidia to a ATI...dunno if that may have made a difference, dont think so since that was just graphics. I run Windows XP by the way. Thanks in advance to anyone that tries to help with my problem.

06-15-2009, 03:33 PM	#2 (permalink)
manic Mod Hardware Team Join Date: Aug 2005 Location: Florida Posts: 5,244 OS: xp	Re: Missing Sound Look in device manager, any yellow or red flags? Does your soundcard, or onboard sound show up in the list? __________________

06-15-2009, 03:46 PM	#3 (permalink)
tosh9i TSF Enthusiast Join Date: Aug 2006 Posts: 3,835 OS: Windows XP	Re: Missing Sound First, go to Bios and check to see if the onboard audio is enabled. Second, go to Control Panel > Admin Tools > Services > make sure Windows Audio is Started and on Automatic. __________________ Tosh

06-15-2009, 03:57 PM	#4 (permalink)
Tyki Registered User Join Date: Jun 2009 Posts: 5 OS: xp	Re: Missing Sound ya it is on automatic. Device Manager shows no flags....dunno what the name of my sound card is. Under Sound, Video, and game Controllers in the device manger it show: Audio Codecs Legacy Audio Drivers Legacy Video Capture Devices Media Control Devices Video Codecs maybe one of those is the sound card? doesnt look like it though

06-15-2009, 04:06 PM	#5 (permalink)
manic Mod Hardware Team Join Date: Aug 2005 Location: Florida Posts: 5,244 OS: xp	Re: Missing Sound What are the specs of your system, hardware that is. Is the pc a custom built or box store? If box store give name and model number, if custom give mobo make and model, if sound card what make and model.... Do you have the mobo install cd that came with the system. __________________

06-15-2009, 04:23 PM	#6 (permalink)
Tyki Registered User Join Date: Jun 2009 Posts: 5 OS: xp	Re: Missing Sound store bought....HP Pavilion a1540n no idea of what the sound card is and i dont have the install cd

06-15-2009, 04:57 PM	#7 (permalink)
tosh9i TSF Enthusiast Join Date: Aug 2006 Posts: 3,835 OS: Windows XP	Re: Missing Sound The one on this page is from 2006 Summer 2006 Original Realtek High Definition Audio Drivers: http://h10025.www1.hp.com/ewfrf/wc/s...184140&lang=en __________________ Tosh

06-15-2009, 07:23 PM	#8 (permalink)
Tyki Registered User Join Date: Jun 2009 Posts: 5 OS: xp	Re: Missing Sound yeah says i need UAA...looking for a site that will allow me to download it....for some reason the realtek site isnt responding for me

06-15-2009, 07:42 PM	#9 (permalink)
manic Mod Hardware Team Join Date: Aug 2005 Location: Florida Posts: 5,244 OS: xp	Re: Missing Sound http://h10025.www1.hp.com/ewfrf/wc/s...roduct=3184140 Probably same place. __________________ Last edited by manic; 06-15-2009 at 07:44 PM.

06-15-2009, 07:51 PM	#10 (permalink)
manic Mod Hardware Team Join Date: Aug 2005 Location: Florida Posts: 5,244 OS: xp	Re: Missing Sound This may or may not help.. http://h10025.www1.hp.com/ewfrf/wc/s...os=228&lang=en Not the same place, but who knows... __________________ Last edited by manic; 06-15-2009 at 07:52 PM.

06-15-2009, 08:08 PM	#11 (permalink)
Tyki Registered User Join Date: Jun 2009 Posts: 5 OS: xp	Re: Missing Sound ok downloaded the UAA bus driver....then tried to download the audio driver from HP and it still comes up with an error saying I need the bus driver. it shows up in the device manager though....

06-15-2009, 08:34 PM	#12 (permalink)
manic Mod Hardware Team Join Date: Aug 2005 Location: Florida Posts: 5,244 OS: xp	Re: Missing Sound I got this from another forum, might work.. Go to Device Manager/Device Drivers Under System Devices find Microsoft UAA HD bus driver Now, first disable it and then uninstall it. Close the Device Manager and run the Realtek setup Cant hurt,,, I take that back, do at your own risk. But I would try it myself.. __________________ Last edited by manic; 06-15-2009 at 08:36 PM.