BradJ88

I have no audio at all, have checked all areas and there are no conflicts and all drivers loaded. Nothing is on mute. BIOS has been checked and audio is enabled. Plug and play is 'Yes'. The driver has been updated from the intel site and I still have nothing.

Am I missing something???

My computer:ATI
Model:AWRDACPI
Motherboard Brand: Intel D101GGC
OS: Windows XP Home
Ver: 5.1.2600 SP3
Audio:ALC861
Driver Ver:5.10.0.5817
Soundcard: on board

Pauldo

Was this from a re-install?

Have you installed UAA drivers?

If it's not a re-install it could still be corrupt UAA drivers.

You can download them from here: http://geekswithblogs.net/lorint/arc.../11/81540.aspx

If you have SP3 installed than follow this guide here: No sound on reinstallation, XP SP3 fix

Let us know how it goes.

Pauldo

BradJ88

Hi Pauldo, no it wasn't a re-install, they just stopped working and I can't do a system restore. I have tried your last suggestion with no luck. If I do have corrupt UAA drivers, which ones do I download from the site listed? I have had a look and couldn't make heads or tails of it.
Cheers BradJ88

Pauldo

Since you haven't just re-installed windows than maybe check in Control Panel >> Sounds and Audio devices >> Audio tab and make sure that the Default device under Sound playback is set to your audio device, if you haven't done so already.

Do you know what Service Pack you have installed? XP SP2, XP SP3?

If you don't know, it will say in Control Panel >> System >> General tab (should be the first one that comes up).

In any event, you should probably uninstall your audio drivers from Add and Remove software then re-install again after your have re-installed the UAA (or Q888111) drivers.

Use the links under the heading: 'Download Q888111 for:'

More than likely it is going to be the XP SP2 and you want to use that one as well if you have XP SP3 installed. You will just need to go through the registry tweak outlined in the SP3 guide.

One thing that I have seen work in situations like this is to uninstall audio drivers thru Add and Remove programs (Realtek, right?) then go into BIOS and disable onboard, let windows come up. Reboot. Enable onboard audio then re-install audio drivers.

Pauldo

BradJ88

Hi Pauldo, Yes I have XP SP3 installed.

Tried your first suggestion no change, at first after installing Q888111 I had static, but once I reloaded drivers it went quite.

With your other suggestion after I disable audio in BIOS and rebooted I could not see any drivers to enable UAA or Realtek. I had to restart and then enable in BIOS again to see them.

It don't look good for this system.

Bradj88

BradJ88

Well the saga continues. After reloading the UAA with no luck, I desided to remove them all. Realtek first then the UAA and rebooted. It created an error and made the OS reinstall the UAA, it automaticly shut down and rebooted and reinstalled the UAA. I then loaded the original audio driver from the Intel disk. Well I had a little bit of luck, I now have a very small amount of sound from the right speaker only but also a lot of static and only with all the volume controls up on full. I then tried to update the driver for Realtek, this was not good, it dropped all noise out and I had total silence again. So I rollback the driver to the older version to at least get something.

So the realtek version that I have now working with a little success is 5.10.00.5178 18/10/05. The version that I updated to that dropped everything out was 5.10.0.5817 24/3/09.

Any other sggestion as to what I could do?

Cheers BradJ88

Pauldo

So are those drivers coming from Realtek?

All I'm getting from Intel is one driver, released Feb of this year ending in 5783. You mentioned in your first post that you had updated from the Intel site but you list a 5817 driver. Did you get this from Intel?

Here is the link that I found. http://downloadcenter.intel.com/Filt...stems&lang=eng

Some more things to try:

I have seen situation were uninstalling audio drivers than going into device manager and installing the drivers thru there works better.

Sometimes re-installing chipset drivers than re-installing audio drivers gets things working again.

Sometimes if there is a conflict with graphics drivers than it can mess up sound. Are you using onboard?

I have also seen updating the bios fixes the problem.

Is this a custom made pc or one that was pre-built? Shouldn't make too much of a difference but if it is pre-built there might be more specific drivers that would work.

Pauldo

BradJ88

Yes drivers from Intel, the driver you mentioned is the same as the one I loaded. I viewed the verion number inside driver details once loaded. No idea why it's a different number as the version to download.
Reinstalled thru devise manager no luck. Graphics card I don't think I have one, also what are the chipset drivers, sorry this is all new to me.

Havn't tried updating BIOS yet.

Cheers BradJ88

Pauldo

Are you still working on this problem? Sorry, I've been held up lately.

As far as chipset drivers goes, I read somewhere that they were those guys who carried the trays around to the tables at the casinos...

Seriously, chipset drivers are the instructions that tell Windows (or any OS) how to interact with the northbridge and southbridge chipsets. These drivers can get corrupted on rare occasions and it's a simple matter of just re-installing the drivers to get things back working again, if that is the problem. Your chipset drivers are on page 2 of the downloads section.

Pauldo

BradJ88

Yes still have the problem.

For the chipset drivers, were is page 2 of what downloads section?

BradJ88

Pauldo

Sorry, I was referring to the link I had posted.

Here's a more direct link: http://downloadcenter.intel.com/Deta...stems&lang=eng

After you re-install the chipset drivers you should re-install audio drivers, unless you have audio again.

You can also try drivers from Realtek's website. Sometimes they do the trick.

http://www.realtek.com.tw/downloads/...Audio%20Codecs

Pauldo

bhasma

Hello Pauldo

I am having a similar problem to Brad here.It started when I was trying to attach an external tv tuner card to my desktop.So I was plugging and unplugging my speakers to varius inlets on the back panel to try and make sound work.It didnt so I decided to leave it at that.But since then there has been no sound even from the pc..The speakers are working fine with the other pc.

My specs are:
Mainboard:Micro satr international MS-7131

chipset:Intel 915 express chipset family


OS:Win XP sp3

sound card :on board

Audio device:Realtek AC 97 V 5.5

I have tried everything you recommended above.

Pauldo

Do you have any ! or ? in Device Manager?

Is the tuner card still enabled?

If you have tried re-installing audio drivers from MSI and Realtek than maybe run dxdiag from Start >> Run and see if there is any problems with your DirectX files. There is also a sound tab in that tool that may be of use.

Pauldo

bhasma

No there is no ? or ! in device manager.

Yes the tuner card is still working.It has its own speaker slot and sound comes from it.But the problem occured when I was trying to attach an external tuner card to avoid starting the pc whenever I had to watch TV.

There is no error during tests in dxdiag but the sound during testing is not heard.

Pauldo

So you didn't install anything on your computer for that tuner card?

What does it say for your default playback device? Control Panel >> Sounds and Audio devices >> Audio tab

Were you getting pop-ups whenever you plugged in something to the computer?

Pauldo

bhasma

The default playback device is mentioned as realtek AC97.

After the problem I uninstalled the sound drivers.Then when I restarted the "found new Hardware" used to pop up but no sound after installing the drivers.

bhasma

The default playback device is mentioned as realtek AC97.

After the problem I uninstalled the sound drivers.Then when I restarted the "found new Hardware" used to pop up but no sound after installing the drivers.

Pauldo

Did you get anything from Realtek popping up?

There should be an option in your Realtek Audio Manager that enables pop-ups so when you plug in something it will ask you what it is (speakers, mic, etc.). May or may not help.

Don't have any real world experience with that kind of tv tuner card (is it an Avermedia?) just what I've read. I'm assuming that you run a line from your pc's line out into the tuner card and then plug in your speakers to the tuner card. Maybe Realtek is mixed up with what to do now. Maybe check every setting in your Realtek Audio manager, if you have not done so already.

I can't imagine that changing plugs around like that would cause damage to your hardware but who knows. One way to troubleshoot that scenario is to download and burn a bootable Live CD of Linux (which when you set your computer to boot from CD drive and you boot from that disc automatically runs a copy of Linux without destroying your copying of Windows). If sound works under Linux than it's definitely a software issue.

My preference for Linux right now is Ubuntu but you can use any that are out there. Here is the link to the Live CD page for Ubuntu: https://help.ubuntu.com/community/LiveCD

Other than that it really sounds like a connection issue, although I am sure that you have triple and quadruple checked that so I am running out of ideas.

Pauldo

bhasma

There was no option in realtek to enable pop-ups.

I tried ubuntu but no sound.I tried to play the mp3 files but it didn't have the required plugin and I didn't know how to connect to the internet.So I played a sample ogg file .The video played but there was no sound.

I even tried the upgrade windows option in my XP cd but during installation I got an error message that a file abw7vj0i.sys is missing.

bhasma

One more thing I remember.When sound went off for the first time,I restarted the pc and it didn't boot It Said "Disassembly prohibited". I again restarted ..this time windows came up but the mouse ddidn't work.So I again restarted and then things were fine except sound.