sound isnt working

dbreda88 · 01-30-2009, 11:29 PM

I'm running a dell dimension 4550 and up until a couple weeks ago, my sound worked fine, but now it doesn't work... at all. My sound drivers appear to be in tact, with a little error (hell if i knew what errors there are and if they effect the sound output) there is however evidence that someone has recently used the disk cleanup system tool. and until i got another copy of the volume control from a friend, i could not open the volume control (which means it was deleted) but even with the volume control newly installed and replaced on my pc, it still doesnt wanna appear in my bottom right hand corner system tray.

anybody have any ideas?

**vladimirb** · 01-31-2009, 12:10 AM

Go START > RUN... > type DEVMGMT.MSC and hit Enter...
Do you see any yellow question marks or exclamation points next to some device???

Un-install old sound drivers [you can uninstall them in Add/Remove Programs], restart PC, install new sound drivers, restart PC...

Hope this will help you =)

Keep us posted...

dbreda88 · 01-31-2009, 10:43 AM

yes but not under video, audio, and game controllers (or w/e the category is) but the broken/missing drivers were in "other devices".

would that be my culprit?

**Pauldo** · 01-31-2009, 11:27 AM

Probably.

Have you tried re-installing your audio drivers? Uninstalling the ones already on there before the re-install is probably best.

Go here to download newest ones: http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=DIM_PNT_P4_4550&os=WW1&osl=en&catid=&impid=

dbreda88 · 01-31-2009, 11:49 AM

do i uninstall them by right clicking them or what? and how can i be sure they wont charge me or something at the end, and where do i save them to? i'm just afraid to do anything without being sure that i wont permanently dig myself deeper into the hole. (normally i wouldnt be so reluctant but truth is this is my friends pc ive been trying to fix from a remote location.)

**vladimirb** · 01-31-2009, 12:16 PM

You go START > SETTINGS > CONTROL PANEL > ADD/REMOVE PROGRAMS...
Un-install sound drivers there...
Restart PC...
Download new drivers from Dell's Web Site, they are not charging driver download...
Install new drivers...
Restart PC...

dbreda88 · 01-31-2009, 08:30 PM

well i use one of those sets of speakers that plugs in the colored holes ( i would say analog but im not sure if thats the correct term or not) and i just downloaded the AD3.DLL driver and im about to restart the computer but im unsure if this is gonna work because i saved it in the correct folder, overwriting the current version of the same file that i have. is this the correct way to go about this?

**Pauldo** · 01-31-2009, 08:52 PM

The downloads from the Dell site are .exe files. To do this the right way you need to do what Vladimirb said and go into Contro Panel>>Add/Remove Programs and find the listing for your audio driver and click on Uninstall.

Once that is done, you click on the downloaded .exe file and it will install the driver for you.

Pauldo

dbreda88 · 02-01-2009, 10:41 PM

ok i downloaded R56339.exe, (some analog sound control thing) and it ran it, it extracted into the correct folder. it said i had to run a file inside it to install the file or something. i ran the file and it said driver not found, please reboot your computer and rerun this program or something. well i did, but it rang up with the same error message. what do i do? or did i download the wrong thing? and i cant uninstall the drivers from add/remove programs cuz i dont know what the names of the programs are on that list. dont wanna delete anything that i might regret.

**Pauldo** · 02-02-2009, 05:36 PM

You will want to look for either ADI, SoundMax or Creative in Control Panel >> Add/Remove Programs.

If that one didn't work than maybe you have the Creative Live!5.1 on your system. Go back to Dell's download page and download the Creative driver and see if that works.

Let us know how it goes.

Pauldo

dbreda88 · 02-02-2009, 10:55 PM

i uninstalled soundblaster live! idk if that is what i was looking for but i did it.

it told me to reboot my computer so i did

then i reinstalled it, it told me to reboot again, so i did, and she says her PC is playing sound again!

^^ thank you guys so much, for some reason i didnt think it should be this simple

**vladimirb** · 02-02-2009, 11:39 PM

No problem mate, I am glad you have sorted things right =)
If you ever need help again, you know where to find us =)
mark this thread as solved...

**Pauldo** · 02-03-2009, 10:08 AM

Glad to hear you have it fixed :)

Pauldo

01-30-2009, 11:29 PM	#1 (permalink)
dbreda88 Registered User Join Date: Jan 2009 Posts: 18 OS: xp	sound isnt working I'm running a dell dimension 4550 and up until a couple weeks ago, my sound worked fine, but now it doesn't work... at all. My sound drivers appear to be in tact, with a little error (hell if i knew what errors there are and if they effect the sound output) there is however evidence that someone has recently used the disk cleanup system tool. and until i got another copy of the volume control from a friend, i could not open the volume control (which means it was deleted) but even with the volume control newly installed and replaced on my pc, it still doesnt wanna appear in my bottom right hand corner system tray. anybody have any ideas?

01-31-2009, 12:10 AM	#2 (permalink)
vladimirb Mentor Hardware Team Join Date: Mar 2008 Location: Banja Luka, Serb Republic Posts: 3,661 OS: xp pro sp3, Server 2003, Windows 7 Professional x64bit My System	Re: sound isnt working Go START > RUN... > type DEVMGMT.MSC and hit Enter... Do you see any yellow question marks or exclamation points next to some device??? Un-install old sound drivers [you can uninstall them in Add/Remove Programs], restart PC, install new sound drivers, restart PC... Hope this will help you =) Keep us posted... __________________ MCP - MCSA Cisco SMB Account Manager

01-31-2009, 10:43 AM	#3 (permalink)
dbreda88 Registered User Join Date: Jan 2009 Posts: 18 OS: xp	Re: sound isnt working yes but not under video, audio, and game controllers (or w/e the category is) but the broken/missing drivers were in "other devices". would that be my culprit?

01-31-2009, 11:27 AM	#4 (permalink)
Pauldo Enthusiast Join Date: Jun 2008 Location: Seattle, Washington Posts: 1,444 OS: winXP Pro sp3 My System	Re: sound isnt working Probably. Have you tried re-installing your audio drivers? Uninstalling the ones already on there before the re-install is probably best. Go here to download newest ones: http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=DIM_PNT_P4_4550&os=WW1&osl=en&catid=&impid= __________________ SystemSpec \| Power Supply Info \| How to Post a Screen shot \| Speedfan[/center]

01-31-2009, 11:49 AM	#5 (permalink)
dbreda88 Registered User Join Date: Jan 2009 Posts: 18 OS: xp	Re: sound isnt working do i uninstall them by right clicking them or what? and how can i be sure they wont charge me or something at the end, and where do i save them to? i'm just afraid to do anything without being sure that i wont permanently dig myself deeper into the hole. (normally i wouldnt be so reluctant but truth is this is my friends pc ive been trying to fix from a remote location.)

01-31-2009, 12:16 PM	#6 (permalink)
vladimirb Mentor Hardware Team Join Date: Mar 2008 Location: Banja Luka, Serb Republic Posts: 3,661 OS: xp pro sp3, Server 2003, Windows 7 Professional x64bit My System	Re: sound isnt working You go START > SETTINGS > CONTROL PANEL > ADD/REMOVE PROGRAMS... Un-install sound drivers there... Restart PC... Download new drivers from Dell's Web Site, they are not charging driver download... Install new drivers... Restart PC... __________________ MCP - MCSA Cisco SMB Account Manager

01-31-2009, 08:30 PM	#7 (permalink)
dbreda88 Registered User Join Date: Jan 2009 Posts: 18 OS: xp	Re: sound isnt working well i use one of those sets of speakers that plugs in the colored holes ( i would say analog but im not sure if thats the correct term or not) and i just downloaded the AD3.DLL driver and im about to restart the computer but im unsure if this is gonna work because i saved it in the correct folder, overwriting the current version of the same file that i have. is this the correct way to go about this?

01-31-2009, 08:52 PM	#8 (permalink)
Pauldo Enthusiast Join Date: Jun 2008 Location: Seattle, Washington Posts: 1,444 OS: winXP Pro sp3 My System	Re: sound isnt working The downloads from the Dell site are .exe files. To do this the right way you need to do what Vladimirb said and go into Contro Panel>>Add/Remove Programs and find the listing for your audio driver and click on Uninstall. Once that is done, you click on the downloaded .exe file and it will install the driver for you. Pauldo __________________ SystemSpec \| Power Supply Info \| How to Post a Screen shot \| Speedfan[/center]

02-01-2009, 10:41 PM	#9 (permalink)
dbreda88 Registered User Join Date: Jan 2009 Posts: 18 OS: xp	Re: sound isnt working ok i downloaded R56339.exe, (some analog sound control thing) and it ran it, it extracted into the correct folder. it said i had to run a file inside it to install the file or something. i ran the file and it said driver not found, please reboot your computer and rerun this program or something. well i did, but it rang up with the same error message. what do i do? or did i download the wrong thing? and i cant uninstall the drivers from add/remove programs cuz i dont know what the names of the programs are on that list. dont wanna delete anything that i might regret.

02-02-2009, 05:36 PM	#10 (permalink)
Pauldo Enthusiast Join Date: Jun 2008 Location: Seattle, Washington Posts: 1,444 OS: winXP Pro sp3 My System	Re: sound isnt working You will want to look for either ADI, SoundMax or Creative in Control Panel >> Add/Remove Programs. If that one didn't work than maybe you have the Creative Live!5.1 on your system. Go back to Dell's download page and download the Creative driver and see if that works. Let us know how it goes. Pauldo __________________ SystemSpec \| Power Supply Info \| How to Post a Screen shot \| Speedfan[/center]

02-02-2009, 10:55 PM	#11 (permalink)
dbreda88 Registered User Join Date: Jan 2009 Posts: 18 OS: xp	Re: sound isnt working i uninstalled soundblaster live! idk if that is what i was looking for but i did it. it told me to reboot my computer so i did then i reinstalled it, it told me to reboot again, so i did, and she says her PC is playing sound again! ^^ thank you guys so much, for some reason i didnt think it should be this simple

02-02-2009, 11:39 PM	#12 (permalink)
vladimirb Mentor Hardware Team Join Date: Mar 2008 Location: Banja Luka, Serb Republic Posts: 3,661 OS: xp pro sp3, Server 2003, Windows 7 Professional x64bit My System	Re: sound isnt working No problem mate, I am glad you have sorted things right =) If you ever need help again, you know where to find us =) mark this thread as solved... __________________ MCP - MCSA Cisco SMB Account Manager

02-03-2009, 10:08 AM	#13 (permalink)
Pauldo Enthusiast Join Date: Jun 2008 Location: Seattle, Washington Posts: 1,444 OS: winXP Pro sp3 My System	Re: sound isnt working Glad to hear you have it fixed :) Pauldo __________________ SystemSpec \| Power Supply Info \| How to Post a Screen shot \| Speedfan[/center]