Tried everything and still NO AUDIO DEVICE!!! ARG

slanderson · 01-30-2009, 06:40 PM

here is the info from Everest...
--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer SHANNON (Shannon)
Generator Office Depot
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2009-01-30
Time 17:38

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name SHANNON (Shannon)
User Name Office Depot

Motherboard:
CPU Type Intel Celeron, 2200 MHz (22 x 100)
Motherboard Name FIC VC37 (3 PCI, 1 CNR, 1 DVO, 2 DDR DIMM, Audio, Video)
Motherboard Chipset Intel Brookdale-G i845GL
System Memory 759 MB (DDR SDRAM)
BIOS Type Award (12/28/02)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)
Communication Port Brother MFC-8500 USB

Display:
Video Adapter Intel(R) 82845G/GL/GE/PE/GV Graphics Controller (64 MB)
3D Accelerator Intel Extreme Graphics
Monitor Plug and Play Monitor
I have read every thread, done everything short of throwing this thing out the window. Spent 3 hours on the phone with Microsoft. The only thing I have not done is reload because I cant find my XP disc and I have to many things on my puter to lose....PLEASE HELPPPPPPP!!!!!!!

slanderson · 01-30-2009, 09:13 PM

please help!!!

**simpswr** · 01-30-2009, 09:22 PM

Has the sound ever worked on this board?

What did you install or uninstall prior to the sound not working?

Is the Onboard Sound enabled in BIOS?

Have you installed the AC' 97 drivers?

**mack1** · 01-30-2009, 09:40 PM

Hi slanderson and welcome to TSF,

I understand that your only problem is No Audio Device. True?

If so, just save your data to a USB drive, CD's or DVD's, or other storage device.

I assume you had audio and now you don't. Anything special happen when audio went away?

Have you tried a system restore to an earlier date when audio worked?

Have you checked the device manager to see of there are any yellow or red marks by the audio section? You'll need to upgrade your drivers if so.

Also, look at the control panel and pick Sounds and Audio Devices. It puts up a window with several options for testing audio. See if you can get any sound there.

If I read the Everest report right, you have on the motherboard Sound and Video. Also looked like you might have gotten the system from Office Depot. See if you can get a better handle on exactly what sound chip you have on your motherboard. Try Start>Run and type in Dxdiag then Enter. That should bring up a window that will let you do additional testing and might tell the chip. You'll probably need that to download the right drivers for the Audio.

Tell us what you find.

Best regards,
Mack1

slanderson · 01-31-2009, 09:07 AM

SImpswr, No, I am a nerd and never worked on the board, and I dont remeber doing anything weird install or uninstall prior to the sound not working, just went to use it and no sound...not sure if onboard sound is enabled in bios, I am not sure I saw where that is...I will do it again and repost the findings and yes, I have installed the ac'97 updates and drivers. Even the Microsoft guy tried doing that for me.

Mack, thanks, and yes, right now only audio device is issue, although I have been having trouble with my system not rebooting, but for now that is ok. You are right, I had audio and now do not. System restore only goes back 2 days and so that was a bust. But yes, I see the Realtek HD Audio and it has a yellow exclamation mark next to it...I am guessing that is progress since it wasnt even showing before!! When I go to properties it tells me the device cannot start, error 10. I tried to update the driver and it is still yellow. Maybe it is the wrong device? When I try to get a device in the audio device it is all greyed out.

I am not sure how to read the Everest report, I just saw a thread that said to do it, so I tried it...Direct X says this "No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer."

I attached the snapshots

**mack1** · 01-31-2009, 10:48 AM

Hi slanderson,

It looks like everything is pointing to device drivers. Here is a quick thing to try. In the device manager, right click on the Yellow marked audio device and uninstall it. Then reboot. On startup, windows will rediscover it and try to install drivers for it. Sometimes it finds the right one on you computer and clears up the problem.

Sometimes you can try upgrading the device driver (again in the device manager) and pick the option that lets the wizard also search the internet. Often, it finds the right one and installs it for you.

It seems unlikely that the device is turned off in the BIOS if you didn't do it on purpose, but you can never tell for sure. Go back into the BIOS and hunt for the enable/disable selection there. All boards that have onboard audio provide this feature incase you want to use an audio card. When you find it, turn it off then reboot. Then go back into the BIOS and turn it back on. Sounds dumb, but in rare cases, it will cause sound to start working again.....guess the process of running the off then the on programing sequents reset something in those cases.

Hoping you good luck,
Mack1

slanderson · 02-01-2009, 09:31 AM

No luck!!

**Pauldo** · 02-01-2009, 01:22 PM

I've found that Everest can throw some funny info in the Summary. If you generate a report for 'Hardware-related pages' you should be able to find another entry for your motherboard and soundcard farther down the list. Post what that says.

That said, it sounds like you might have a corrupt UAA driver, which is required for HD audio to work properly. Windows xp SP3 makes things a tad bit difficult.

Follow this sticky to get it working: No sound on reinstallation, XP SP3 fix

Download the UAA driver for xp sp2 here: http://geekswithblogs.net/lorint/arc.../11/81540.aspx

From what I have read from your first post, and if Everest is correct in saying that you have an i845GL chipset, you have an ICH2 southbridge chipset which doesn't support HD audio but if Everest is giving wrong info than that could be wrong. If the Everest is correct than you need to uninstall the Realtek HD audio and install just the AC'97 drivers.

The best place to get drivers is from your motherboard/OEM maker so a proper identification of your computer/motherboard is essential.

Let us know how it goes.

Pauldo

01-30-2009, 06:40 PM	#1 (permalink)
slanderson Registered User Join Date: Jan 2009 Posts: 7 OS: win xp professional service pack 3	Tried everything and still NO AUDIO DEVICE!!! ARG here is the info from Everest... --------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------ Version EVEREST v2.20.405 Homepage http://www.lavalys.com/ Report Type Quick Report Computer SHANNON (Shannon) Generator Office Depot Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail) Date 2009-01-30 Time 17:38 --------[ Summary ]----------------------------------------------------------------------------------------------------- Computer: Operating System Microsoft Windows XP Professional OS Service Pack Service Pack 3 DirectX 4.09.00.0904 (DirectX 9.0c) Computer Name SHANNON (Shannon) User Name Office Depot Motherboard: CPU Type Intel Celeron, 2200 MHz (22 x 100) Motherboard Name FIC VC37 (3 PCI, 1 CNR, 1 DVO, 2 DDR DIMM, Audio, Video) Motherboard Chipset Intel Brookdale-G i845GL System Memory 759 MB (DDR SDRAM) BIOS Type Award (12/28/02) Communication Port Communications Port (COM1) Communication Port ECP Printer Port (LPT1) Communication Port Brother MFC-8500 USB Display: Video Adapter Intel(R) 82845G/GL/GE/PE/GV Graphics Controller (64 MB) 3D Accelerator Intel Extreme Graphics Monitor Plug and Play Monitor I have read every thread, done everything short of throwing this thing out the window. Spent 3 hours on the phone with Microsoft. The only thing I have not done is reload because I cant find my XP disc and I have to many things on my puter to lose....PLEASE HELPPPPPPP!!!!!!! Last edited by dai; 01-31-2009 at 12:51 AM.

01-30-2009, 09:13 PM	#2 (permalink)
slanderson Registered User Join Date: Jan 2009 Posts: 7 OS: win xp professional service pack 3	Re: Tried everything and still NO AUDIO DEVICE!!! ARG please help!!!

01-30-2009, 09:22 PM	#3 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,216 OS: XP, Vista, Win 7	Re: Tried everything and still NO AUDIO DEVICE!!! ARG Has the sound ever worked on this board? What did you install or uninstall prior to the sound not working? Is the Onboard Sound enabled in BIOS? Have you installed the AC' 97 drivers? __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

01-30-2009, 09:40 PM	#4 (permalink)
mack1 TSF Articles Team Join Date: Nov 2007 Location: Texarkana, Texas Posts: 1,245 OS: xp sp3 My System	Re: Tried everything and still NO AUDIO DEVICE!!! ARG Hi slanderson and welcome to TSF, I understand that your only problem is No Audio Device. True? If so, just save your data to a USB drive, CD's or DVD's, or other storage device. I assume you had audio and now you don't. Anything special happen when audio went away? Have you tried a system restore to an earlier date when audio worked? Have you checked the device manager to see of there are any yellow or red marks by the audio section? You'll need to upgrade your drivers if so. Also, look at the control panel and pick Sounds and Audio Devices. It puts up a window with several options for testing audio. See if you can get any sound there. If I read the Everest report right, you have on the motherboard Sound and Video. Also looked like you might have gotten the system from Office Depot. See if you can get a better handle on exactly what sound chip you have on your motherboard. Try Start>Run and type in Dxdiag then Enter. That should bring up a window that will let you do additional testing and might tell the chip. You'll probably need that to download the right drivers for the Audio. Tell us what you find. Best regards, Mack1 __________________ "If you like yourself others will like you also" me "Don't drink downstream from the herd" Will Rogers Submit New Articles Here

01-31-2009, 10:48 AM	#6 (permalink)
mack1 TSF Articles Team Join Date: Nov 2007 Location: Texarkana, Texas Posts: 1,245 OS: xp sp3 My System	Re: Tried everything and still NO AUDIO DEVICE!!! ARG Hi slanderson, It looks like everything is pointing to device drivers. Here is a quick thing to try. In the device manager, right click on the Yellow marked audio device and uninstall it. Then reboot. On startup, windows will rediscover it and try to install drivers for it. Sometimes it finds the right one on you computer and clears up the problem. Sometimes you can try upgrading the device driver (again in the device manager) and pick the option that lets the wizard also search the internet. Often, it finds the right one and installs it for you. It seems unlikely that the device is turned off in the BIOS if you didn't do it on purpose, but you can never tell for sure. Go back into the BIOS and hunt for the enable/disable selection there. All boards that have onboard audio provide this feature incase you want to use an audio card. When you find it, turn it off then reboot. Then go back into the BIOS and turn it back on. Sounds dumb, but in rare cases, it will cause sound to start working again.....guess the process of running the off then the on programing sequents reset something in those cases. Hoping you good luck, Mack1 __________________ "If you like yourself others will like you also" me "Don't drink downstream from the herd" Will Rogers Submit New Articles Here

02-01-2009, 09:31 AM	#7 (permalink)
slanderson Registered User Join Date: Jan 2009 Posts: 7 OS: win xp professional service pack 3	Re: Tried everything and still NO AUDIO DEVICE!!! ARG No luck!!

02-01-2009, 01:22 PM	#8 (permalink)
Pauldo Enthusiast Join Date: Jun 2008 Location: Seattle, Washington Posts: 1,444 OS: winXP Pro sp3 My System	Re: Tried everything and still NO AUDIO DEVICE!!! ARG I've found that Everest can throw some funny info in the Summary. If you generate a report for 'Hardware-related pages' you should be able to find another entry for your motherboard and soundcard farther down the list. Post what that says. That said, it sounds like you might have a corrupt UAA driver, which is required for HD audio to work properly. Windows xp SP3 makes things a tad bit difficult. Follow this sticky to get it working: No sound on reinstallation, XP SP3 fix Download the UAA driver for xp sp2 here: http://geekswithblogs.net/lorint/arc.../11/81540.aspx From what I have read from your first post, and if Everest is correct in saying that you have an i845GL chipset, you have an ICH2 southbridge chipset which doesn't support HD audio but if Everest is giving wrong info than that could be wrong. If the Everest is correct than you need to uninstall the Realtek HD audio and install just the AC'97 drivers. The best place to get drivers is from your motherboard/OEM maker so a proper identification of your computer/motherboard is essential. Let us know how it goes. Pauldo __________________ SystemSpec \| Power Supply Info \| How to Post a Screen shot \| Speedfan[/center]