gateway solo sound and antivirus 2009 issues

zbirdsgirl · 12-06-2008, 12:30 PM

I'm working on my friends laptop, it's a gateway solo 2150. Had to upgrade from windows 2000 to xp.Everything was fine, except it's telling me there is no sound card. In the process of finding an antivirus, I got a virus. Had to be Antivirus 2009, the hardest one to get rid of. I can't get it out, no matter what I try. Can you help me out?

zbirdsgirl · 12-06-2008, 12:36 PM

I am also having trouble enabling add ons

**Pauldo** · 12-06-2008, 03:14 PM

You really need to post in the HijackThis Log forum.

Please read through this first as it will help speed up the response that you will get. Please do not post unless you have done what is listed in this thread.

Than after you have cleaned up all virus' than you can come back here and we can help, if needed.

Good luck!

Pauldo

zbirdsgirl · 12-07-2008, 07:49 AM

When running the Gmer scan I checked both C&D drives, I hope this is correct. Then where do I post back the results?

**Pauldo** · 12-07-2008, 12:00 PM

Click here to post the following logs in the HijackThis Forum

Checklist

1. DDS.txt - copy/pasted directly into Reply box
2. Attach.txt - attached to post
3. gmer.txt - attached to post

Here are a few other things to keep in mind when posting (these were at the bottom of the instructions list)

* Describe your issue/problem in DETAIL!. We cannot second guess as to what your issue(s) may be. Please provide as much detail as possible, including virus/trojan/worm names and locations if available. The more information you can give us the better we can help

* Only Attach the logs that we've specifically requested for you to. (Otherwise post it as text in the Reply box).
* DO NOT Wrap the log using Quote or Code tags. (DO make sure notepad word-wrap is OFF)
* DO NOT Post another Program’s log (Unless we specifically ask for it)
* DO NOT Cut off the header of any log (It contains important information for the Analyst)
* DO NOT Private Message the Analyst unless asked to do so.
* DO NOT post live suspicious links. We do appreciate that you want to give as much information as possible, but the links need to be munged. Alter the links to use hxxp:// instead of http://

Once you have posted, subcribe to your thread by going to Thread Tools located at the top of the thread.
Select Subscribe. Make sure it is set to Instant Notification.

The Security Team is awesome and should have you cleaned up in no time.

Pauldo

12-06-2008, 12:30 PM	#1 (permalink)
zbirdsgirl Registered User Join Date: Dec 2008 Posts: 15 OS: XP-sp3	gateway solo sound and antivirus 2009 issues I'm working on my friends laptop, it's a gateway solo 2150. Had to upgrade from windows 2000 to xp.Everything was fine, except it's telling me there is no sound card. In the process of finding an antivirus, I got a virus. Had to be Antivirus 2009, the hardest one to get rid of. I can't get it out, no matter what I try. Can you help me out?

12-06-2008, 12:36 PM	#2 (permalink)
zbirdsgirl Registered User Join Date: Dec 2008 Posts: 15 OS: XP-sp3	Re: gateway solo sound and antivirus 2009 issues I am also having trouble enabling add ons

12-06-2008, 03:14 PM	#3 (permalink)
Pauldo Enthusiast Join Date: Jun 2008 Location: Seattle, Washington Posts: 1,444 OS: winXP Pro sp3 My System	Re: gateway solo sound and antivirus 2009 issues You really need to post in the HijackThis Log forum. Please read through this first as it will help speed up the response that you will get. Please do not post unless you have done what is listed in this thread. Than after you have cleaned up all virus' than you can come back here and we can help, if needed. Good luck! Pauldo __________________ SystemSpec \| Power Supply Info \| How to Post a Screen shot \| Speedfan[/center]

12-07-2008, 07:49 AM	#4 (permalink)
zbirdsgirl Registered User Join Date: Dec 2008 Posts: 15 OS: XP-sp3	Re: gateway solo sound and antivirus 2009 issues When running the Gmer scan I checked both C&D drives, I hope this is correct. Then where do I post back the results?

12-07-2008, 12:00 PM	#5 (permalink)
Pauldo Enthusiast Join Date: Jun 2008 Location: Seattle, Washington Posts: 1,444 OS: winXP Pro sp3 My System	Re: gateway solo sound and antivirus 2009 issues Click here to post the following logs in the HijackThis Forum Checklist 1. DDS.txt - copy/pasted directly into Reply box 2. Attach.txt - attached to post 3. gmer.txt - attached to post Here are a few other things to keep in mind when posting (these were at the bottom of the instructions list) * Describe your issue/problem in DETAIL!. We cannot second guess as to what your issue(s) may be. Please provide as much detail as possible, including virus/trojan/worm names and locations if available. The more information you can give us the better we can help * Only Attach the logs that we've specifically requested for you to. (Otherwise post it as text in the Reply box). * DO NOT Wrap the log using Quote or Code tags. (DO make sure notepad word-wrap is OFF) * DO NOT Post another Program’s log (Unless we specifically ask for it) * DO NOT Cut off the header of any log (It contains important information for the Analyst) * DO NOT Private Message the Analyst unless asked to do so. * DO NOT post live suspicious links. We do appreciate that you want to give as much information as possible, but the links need to be munged. Alter the links to use hxxp:// instead of http:// Once you have posted, subcribe to your thread by going to Thread Tools located at the top of the thread. Select Subscribe. Make sure it is set to Instant Notification. The Security Team is awesome and should have you cleaned up in no time. Pauldo __________________ SystemSpec \| Power Supply Info \| How to Post a Screen shot \| Speedfan[/center]