[SOLVED] no sound

grunter61 · 10-07-2008, 05:06 AM

My nephew recently installed new motherboard, D865PERL, on my pc. Since installation of the audio driver I have not been able to get sound from desktop speakers. I keep getting error msg that headphones are connected even tho the headphone jack is disconnected. He has tried everything from uninstalling and reinstalling drivers etc, checking BIOS for defaults with no joy.

Does anyone have any ideas...pls help...

Cheers

Grunter61

**BCCOMP** · 10-07-2008, 07:12 AM

It sounds as if you have the speaker connections wrong, either on the motherboard (front speaker connection) or the rear speaker connections.
Is the sound enabled in the bios?
Do you get any sounds at all when playing a cd or when windows boots up?
What is your speaker configuration (2 spkr, 5.1 etc.)?
Do you have any errors in the device manager?

Here is a link that may help you resolve this issue.
http://www.intel.com/support/motherb...42.htm#nosound
It will tell you what to look for.

This link may also help you in identifying your sound type. On page 35 it will list the various connections and the type of card you have:
http://download.intel.com/support/mo...b/c3176401.pdf

The driver for audio should be this one:
http://downloadcenter.intel.com/Deta...ional&lang=eng

You may also need this driver (UAA driver from MicroSoft):
http://drivers.softpedia.com/get/SOU...on-Audio.shtml

The owners manual may also shed some light:
http://download.intel.com/support/mo...rl_English.pdf

grunter61 · 10-09-2008, 11:18 PM

Thanx for the response. Tried all that was suggested before and again with no result. Looks increasingly like dodgy motherboard.

Cheers

**BCCOMP** · 10-09-2008, 11:43 PM

Hi,
Can you give me a screenshot of your device manager with the + sign expanded under sound.
Here is how:
http://www.techsupportforum.com/cont...icles/151.html
Thanks,
Bill

grunter61 · 10-11-2008, 04:57 AM

screenshot sound.JPG

Here it is Bill, Thanx for your help again.

Grant

**BCCOMP** · 10-11-2008, 07:14 AM

It appears that the driver is installed (Soundmax Integraded Digital Audio).
Have you checked the volume settings in the Control panel under Sound and Audio Devices?
See if your Audio card shows up (Soundmax) under the Audio Tab
Make sure your volume is turn up and not muted under Device Volume.
Also click on the advance tab under device volume and see if there is anything muted.
Have you tried these speakers on another system?
Thanks,
Bill

grunter61 · 10-12-2008, 05:01 AM

Hi Bill,
Have tried and checked all of the above to no avail. The speakers work fine and came from my old system but are only 8mths old.
Thanx for tying to help. Will have to get my nephew to check motherboard.

Cheers

**BCCOMP** · 10-12-2008, 05:31 AM

It is possible the MoBo has an issue.
It could have a shorted solder connection, but I would check the connections on the board.
You could also disable the On-Board sound card in the BIOS and connect a PCI sound card.
Thanks,
Bill

grunter61 · 10-13-2008, 04:32 PM

Cheers Bill,

Will run the last bit past nephew. Sounds, no pun intended, like that might be a simpler solution in the short term & cheaper than new MoBo most likely.

Have a good one, will let u know if success is achieved.

**BCCOMP** · 10-13-2008, 05:24 PM

It is, but if this is a new board it should be working correctly from the start.
I installed a new board in my tower a while back and could not get the onboard sound working no matter what. I went through the manual and all and it drove me nuts. I also ended up putting a PCI card in it.
After a little more determination I found that I connected my front speaker jack connections incorrectly. The manual stated one type of connection setup, but the web site for the board had a revised setup for that connection.
Just a thought.
Bill

grunter61 · 11-05-2008, 03:18 PM

Hi Bill,
Sorry 4 taking so long to get back to u. Installed PCI sound card the other day with immediate success. Thanx 4 all ur help. Have a good one.

**BCCOMP** · 11-05-2008, 06:06 PM

HI,
I am glad to hear you resolved your Audio issue.
Thanks for letting us know what you did.
Bill

10-07-2008, 05:06 AM	#1 (permalink)
grunter61 Registered User Join Date: Oct 2008 Posts: 6 OS: XP proffesional	[SOLVED] no sound My nephew recently installed new motherboard, D865PERL, on my pc. Since installation of the audio driver I have not been able to get sound from desktop speakers. I keep getting error msg that headphones are connected even tho the headphone jack is disconnected. He has tried everything from uninstalling and reinstalling drivers etc, checking BIOS for defaults with no joy. Does anyone have any ideas...pls help... Cheers Grunter61

10-07-2008, 07:12 AM	#2 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,053 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Grunter61 It sounds as if you have the speaker connections wrong, either on the motherboard (front speaker connection) or the rear speaker connections. Is the sound enabled in the bios? Do you get any sounds at all when playing a cd or when windows boots up? What is your speaker configuration (2 spkr, 5.1 etc.)? Do you have any errors in the device manager? Here is a link that may help you resolve this issue. http://www.intel.com/support/motherb...42.htm#nosound It will tell you what to look for. This link may also help you in identifying your sound type. On page 35 it will list the various connections and the type of card you have: http://download.intel.com/support/mo...b/c3176401.pdf The driver for audio should be this one: http://downloadcenter.intel.com/Deta...ional&lang=eng You may also need this driver (UAA driver from MicroSoft): http://drivers.softpedia.com/get/SOU...on-Audio.shtml The owners manual may also shed some light: http://download.intel.com/support/mo...rl_English.pdf __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

10-09-2008, 11:18 PM	#3 (permalink)
grunter61 Registered User Join Date: Oct 2008 Posts: 6 OS: XP proffesional	Re: no sound Thanx for the response. Tried all that was suggested before and again with no result. Looks increasingly like dodgy motherboard. Cheers

10-09-2008, 11:43 PM	#4 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,053 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: no sound Hi, Can you give me a screenshot of your device manager with the + sign expanded under sound. Here is how: http://www.techsupportforum.com/cont...icles/151.html Thanks, Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

10-11-2008, 04:57 AM	#5 (permalink)
grunter61 Registered User Join Date: Oct 2008 Posts: 6 OS: XP proffesional	Re: no sound screenshot sound.JPG Here it is Bill, Thanx for your help again. Grant

10-11-2008, 07:14 AM	#6 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,053 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: no sound It appears that the driver is installed (Soundmax Integraded Digital Audio). Have you checked the volume settings in the Control panel under Sound and Audio Devices? See if your Audio card shows up (Soundmax) under the Audio Tab Make sure your volume is turn up and not muted under Device Volume. Also click on the advance tab under device volume and see if there is anything muted. Have you tried these speakers on another system? Thanks, Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

10-12-2008, 05:01 AM	#7 (permalink)
grunter61 Registered User Join Date: Oct 2008 Posts: 6 OS: XP proffesional	Re: no sound Hi Bill, Have tried and checked all of the above to no avail. The speakers work fine and came from my old system but are only 8mths old. Thanx for tying to help. Will have to get my nephew to check motherboard. Cheers

10-12-2008, 05:31 AM	#8 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,053 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: no sound It is possible the MoBo has an issue. It could have a shorted solder connection, but I would check the connections on the board. You could also disable the On-Board sound card in the BIOS and connect a PCI sound card. Thanks, Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

10-13-2008, 04:32 PM	#9 (permalink)
grunter61 Registered User Join Date: Oct 2008 Posts: 6 OS: XP proffesional	Re: no sound Cheers Bill, Will run the last bit past nephew. Sounds, no pun intended, like that might be a simpler solution in the short term & cheaper than new MoBo most likely. Have a good one, will let u know if success is achieved.

10-13-2008, 05:24 PM	#10 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,053 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: no sound It is, but if this is a new board it should be working correctly from the start. I installed a new board in my tower a while back and could not get the onboard sound working no matter what. I went through the manual and all and it drove me nuts. I also ended up putting a PCI card in it. After a little more determination I found that I connected my front speaker jack connections incorrectly. The manual stated one type of connection setup, but the web site for the board had a revised setup for that connection. Just a thought. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

11-05-2008, 03:18 PM	#11 (permalink)
grunter61 Registered User Join Date: Oct 2008 Posts: 6 OS: XP proffesional	Re: no sound Hi Bill, Sorry 4 taking so long to get back to u. Installed PCI sound card the other day with immediate success. Thanx 4 all ur help. Have a good one.

11-05-2008, 06:06 PM	#12 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,053 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: no sound HI, I am glad to hear you resolved your Audio issue. Thanks for letting us know what you did. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan