My sound randomly died.

nickGT · 10-04-2008, 12:06 PM

For no apparent reason a few weeks ago my sound died. I turned my laptop on and got a few error messages. I have never really had problems with sound before so have no idea how to fix it. Here is a screenshot of the error message.

Its onboard sound fyi.

As you can imagine having no sound is extremely frustrating so would be very grateful if someone can explain how i can fix this..

Thanks

Nick,

Here is the details of the sound device.

SiS 7012.

nickGT · 10-05-2008, 01:32 PM

*bump*

C'mon surely there is someone who can help me.

Thanks again.

Nick,

**Pauldo** · 10-06-2008, 01:39 AM

Sorry no one has posted sooner. Usually replies are much quicker around here.

What is the make/model of your laptop?

Have you done any Windows updates recently, maybe to SP 3?

Have you installed anything recently? Software or hardware.

Do you have the original install discs from when you purchased the laptop?

Pauldo

nickGT · 10-06-2008, 01:40 PM

Thanks for your reply.

I updated to sp3 the day i posted this thinking it might fix it, the only programme i installed was everest and that was the day i posted this also.

I am not entirely sure of the model of the laptop but it is an Advent.

Thanks again.

**Pauldo** · 10-06-2008, 02:24 PM

It would help a lot if you could find the model #. Laptops usually have a sticker/plaque on the bottom that gives this info.

That said, do you have a 'Utility and Driver CD' that would have come with the computer?

You are going to need to re-install your system drivers. The CD that came with the computer would be the easiest way. If not you will need to find out what model # of your computer is and go online to find the drivers.

As for why this happened, what do you use for virus and spyware security?

Do you have any little ones running around that like to pound on the keyboard?

Pauldo

nickGT · 10-13-2008, 01:17 PM

Sorry for not replying i have been sick over the past few days. I found the model

It is..

Advent 7000a
Model : LE1D

I don't think i have any of the Disks that came with the pc.

Thanks again ;)

**Pauldo** · 10-13-2008, 03:11 PM

Go here: http://support.thetechguys.com/layout.aspx?ID={8f92fc39-7bdd-48ff-bc58-c752a17f8dc7}&CatID={a790afca-b65b-4935-bf80-a535887a8c5c}

Download the SiS 7012 audio drivers and follow the directions on the above web page.

Let us know how if it solves the problem or not.

Pauldo

nickGT · 10-16-2008, 04:21 PM

Alright i downloaded and installed like it said but got an error during the installation. Do i have to remove my existing audio drivers?

here is the error.

**Pauldo** · 10-16-2008, 04:57 PM

Yes, it appears that you do need to remove all traces of the audio driver. I've seen posts go so far as using registry cleaners and others that just uninstalled the audio device from within Device Manager.

I would just uninstall from Device Manager (reboot) than try to install that driver again. Make sure that you don't have any references to Sis7012 in Add/Remove programs.

If that doesn't work, sometimes installing the driver from within Device Manager works.

I'll leave you with the link to a website that details this problem, just in case nothing is working. It may or may not help.

http://www.computer-aid.com.au/blog/2006/12/18/error-536870397-while-installing-7021-sound-alc655-on-a-sis741-mb/

Let us know how it goes.

Pauldo

10-04-2008, 12:06 PM	#1 (permalink)
nickGT Registered User Join Date: Oct 2008 Posts: 5 OS: xp	My sound randomly died. For no apparent reason a few weeks ago my sound died. I turned my laptop on and got a few error messages. I have never really had problems with sound before so have no idea how to fix it. Here is a screenshot of the error message. Its onboard sound fyi. As you can imagine having no sound is extremely frustrating so would be very grateful if someone can explain how i can fix this.. Thanks Nick, Here is the details of the sound device. SiS 7012. Last edited by nickGT; 10-04-2008 at 12:20 PM.

10-05-2008, 01:32 PM	#2 (permalink)
nickGT Registered User Join Date: Oct 2008 Posts: 5 OS: xp	Re: My sound randomly died. bump C'mon surely there is someone who can help me. Thanks again. Nick,

10-06-2008, 01:39 AM	#3 (permalink)
Pauldo Enthusiast Join Date: Jun 2008 Location: Seattle, Washington Posts: 1,444 OS: winXP Pro sp3 My System	Re: My sound randomly died. Sorry no one has posted sooner. Usually replies are much quicker around here. What is the make/model of your laptop? Have you done any Windows updates recently, maybe to SP 3? Have you installed anything recently? Software or hardware. Do you have the original install discs from when you purchased the laptop? Pauldo

10-06-2008, 01:40 PM	#4 (permalink)
nickGT Registered User Join Date: Oct 2008 Posts: 5 OS: xp	Re: My sound randomly died. Thanks for your reply. I updated to sp3 the day i posted this thinking it might fix it, the only programme i installed was everest and that was the day i posted this also. I am not entirely sure of the model of the laptop but it is an Advent. Thanks again.

10-06-2008, 02:24 PM	#5 (permalink)
Pauldo Enthusiast Join Date: Jun 2008 Location: Seattle, Washington Posts: 1,444 OS: winXP Pro sp3 My System	Re: My sound randomly died. It would help a lot if you could find the model #. Laptops usually have a sticker/plaque on the bottom that gives this info. That said, do you have a 'Utility and Driver CD' that would have come with the computer? You are going to need to re-install your system drivers. The CD that came with the computer would be the easiest way. If not you will need to find out what model # of your computer is and go online to find the drivers. As for why this happened, what do you use for virus and spyware security? Do you have any little ones running around that like to pound on the keyboard? Pauldo

10-13-2008, 01:17 PM	#6 (permalink)
nickGT Registered User Join Date: Oct 2008 Posts: 5 OS: xp	Re: My sound randomly died. Sorry for not replying i have been sick over the past few days. I found the model It is.. Advent 7000a Model : LE1D I don't think i have any of the Disks that came with the pc. Thanks again ;)

10-13-2008, 03:11 PM	#7 (permalink)
Pauldo Enthusiast Join Date: Jun 2008 Location: Seattle, Washington Posts: 1,444 OS: winXP Pro sp3 My System	Re: My sound randomly died. Go here: http://support.thetechguys.com/layout.aspx?ID={8f92fc39-7bdd-48ff-bc58-c752a17f8dc7}&CatID={a790afca-b65b-4935-bf80-a535887a8c5c} Download the SiS 7012 audio drivers and follow the directions on the above web page. Let us know how if it solves the problem or not. Pauldo

10-16-2008, 04:21 PM	#8 (permalink)
nickGT Registered User Join Date: Oct 2008 Posts: 5 OS: xp	Re: My sound randomly died. Alright i downloaded and installed like it said but got an error during the installation. Do i have to remove my existing audio drivers? here is the error.

10-16-2008, 04:57 PM	#9 (permalink)
Pauldo Enthusiast Join Date: Jun 2008 Location: Seattle, Washington Posts: 1,444 OS: winXP Pro sp3 My System	Re: My sound randomly died. Yes, it appears that you do need to remove all traces of the audio driver. I've seen posts go so far as using registry cleaners and others that just uninstalled the audio device from within Device Manager. I would just uninstall from Device Manager (reboot) than try to install that driver again. Make sure that you don't have any references to Sis7012 in Add/Remove programs. If that doesn't work, sometimes installing the driver from within Device Manager works. I'll leave you with the link to a website that details this problem, just in case nothing is working. It may or may not help. http://www.computer-aid.com.au/blog/2006/12/18/error-536870397-while-installing-7021-sound-alc655-on-a-sis741-mb/ Let us know how it goes. Pauldo