no reboot

deb410s · 08-10-2008, 12:50 PM

On my desktop with xp pro the onboard Realtek sound card went out so I removed it in the add and remove programs. Then I installed a pci sound card from CompUSA. Booted up and followed the instructions to use the CD. It was installing and then restarted and computer will not boot up. I removed cd and still it goes to a black screen. Please help!!!

**Doby** · 08-10-2008, 08:47 PM

Try booting into save mode by tapping the F8 key at startup, if you can get into save mode the use a restore point to a date before you ran the cd.

Are you getting any video at all? Like a post screen or computer logo?

deb410s · 08-14-2008, 08:24 AM

yes, i took the card out and re-installed it and then started up the computer and it boots up with sound to the windows xp screen and then went black and then booted up for a day. Yesterday it went to sleep mode and would not wake up. Black screen again. Tried turning it off and on and same thing, reboots, the logo comes up and then a black screen for about 5 minutes and then it will boot up. But it is acting unstable.

**Doby** · 08-14-2008, 07:41 PM

Take the card out and leave it out till you get the computer stable. Once the card is out use a restore point to a date before the card was installed and report back if the computer is running normal. When you get it stable we will work on getting the card installed

08-10-2008, 12:50 PM	#1 (permalink)
deb410s Registered User Join Date: Aug 2004 Posts: 6 OS: Win XP Pro	no reboot On my desktop with xp pro the onboard Realtek sound card went out so I removed it in the add and remove programs. Then I installed a pci sound card from CompUSA. Booted up and followed the instructions to use the CD. It was installing and then restarted and computer will not boot up. I removed cd and still it goes to a black screen. Please help!!!

08-10-2008, 08:47 PM	#2 (permalink)
Doby Moderator Hardware Team Join Date: Jan 2006 Location: Central PA (USA) Posts: 8,083 OS: XP sp2/ Vista My System	Re: no reboot Try booting into save mode by tapping the F8 key at startup, if you can get into save mode the use a restore point to a date before you ran the cd. Are you getting any video at all? Like a post screen or computer logo? __________________ Would you like to help TSF fight cancer and other diseases??? JOIN TEAM TSF

08-14-2008, 08:24 AM	#3 (permalink)
deb410s Registered User Join Date: Aug 2004 Posts: 6 OS: Win XP Pro	Re: no reboot yes, i took the card out and re-installed it and then started up the computer and it boots up with sound to the windows xp screen and then went black and then booted up for a day. Yesterday it went to sleep mode and would not wake up. Black screen again. Tried turning it off and on and same thing, reboots, the logo comes up and then a black screen for about 5 minutes and then it will boot up. But it is acting unstable.

08-14-2008, 07:41 PM	#4 (permalink)
Doby Moderator Hardware Team Join Date: Jan 2006 Location: Central PA (USA) Posts: 8,083 OS: XP sp2/ Vista My System	Re: no reboot Take the card out and leave it out till you get the computer stable. Once the card is out use a restore point to a date before the card was installed and report back if the computer is running normal. When you get it stable we will work on getting the card installed __________________ Would you like to help TSF fight cancer and other diseases??? JOIN TEAM TSF