Sean22

HI.
Ok My problem is I have no sound on my computer!
If I wanna play a song the computer says.
Windows Media Player cannot play the file because there is a problem with your sound device. There may not be a sound device installed on your computer, it may be in use by another program, or it may not be functioning properly.
and on device manger it say your sound is working fine.
What I did is I installed a sound card in one of the pci slots
on device manger it says This device is working properly.
!! so I am lost if any one can help me please help.
thank you.

Deleted090308

Welcome to TSF.

Did you uninstall the onboard sound before you installed the card?
If not, there will be a conflict.

Go to Control panel >> Add or remove programs.
Uninstall the onboard sound software (Realtek, Soundman etc).

Then restart the computer and enter BIOS >> disable onboard sound (under Integrated peripherals, or something similar).

Also - make sure the sound card is set to default. Please see this: Sound problems? Try these things first.

If you need more help - include the brand/model of the computer (motherboard) in your next post.

Sean22

Thanks for welcoming me!
Ok I Uninstall the onboard software.and In BIOS I have disable onboard sound.
I also tried the sound problems!help page.
My computer is saying my device is working but when I go to sound and audio devices it says I have no audio device.and also when I try to play music it says the same no audio device. My computer brand is Compaq presario My motherboard is PS569AA-ABA SR1420NX NA520 that is the number.
this is the info i got from a scan
BIOS Type: Phoenix-Award
BIOS Date: February 23rd 2006
BIOS ID: 02/23/2006-845GV-ICH4-P4GV-LA-00-None
BIOS OEM: Copyright 2006 by Hewlett-Packard Company Rev. 3.09 - 3.09
Chipset: Intel 2560 rev 3
SuperIO: ITE 8712F rev 6 at port 002E
Manufacturer: Compaq Presario 061
Motherboard: PS569AA-ABA SR1420NX NA520
OS: Microsoft Windows XP Professional Service Pack 3.0
Maximum Memory: 2048MB
Installed Memory: 512MB
Memory Config: Slot1:512 Slot2:0

Deleted090308

What sound card did you install?
Reinstall the software for the card.

Sean22

Its Extreme sound 5.1/16 bit sound card.
and I Reinstall the software and still the same problem.
no audio device.

Deleted090308

Any yellow or red "marks" in device manager? (click View >> Show hidden devices)

Download and run Everest.
That program will produce a list of what's inside your computer.
In Everest press the "Report" menu - then "Quick report - All pages > Plain text.
Save the report. Please post back, with that report as an attachment.

How to post an attachment.

Sean22

Can you help with this.
what if I just reinstall my computer window's xp the on board audio device will work then.
and also my computer is getting messed up everyday.but I dont know how to reinstall it like i have no recovery cd's I never made any is their way different way you can recover your computer to brand new without cd's? and going to system restore back to a early date don't help cause all the dates have a messed up computer.

Deleted090308

It's pretty easy to install XP - but you will, of course, need a Windows CD.

Reinstalling Windows + hardware drivers will most likely solve the problem.

If it's a brand computer you can order new discs from the computer company.

Sean22

Thanks you!
I am prolly going to have do that.

Deleted090308

Good luck.
Please keep us updated.