No sound on computer - please help!

xkael · 04-22-2008, 07:13 AM

Need assistance with my speakers. Used to have an excellent set of speakers, but have had them for 4 years. They stopped working a few months ago and now, my family has actually bothered to get a new set of speakers.

Plugged it in correctly, and they appear to work fine but STILL no sound comes out. I am starting to wonder if it is something to do with my sound card. Would anyone know?

When attempting to open up a MP3, Windows Media Player song, it comes up with this message:

Quote:

Windows Media Player cannot play the file because there is a problem with the sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly.

My specifications for the computer are as follows:
CPU Type: Intel Pentium 4, 3217 MHz (16 x 201)
Motherboard Chipset: SiS 648FX
System Memory: 512 MB (PC2700 DDR SDRAM)

Aduio Adapter: SiS 7012 Audio Device

Can anyone help?

xkael · 04-23-2008, 06:23 AM

I guess nobody can help?

xkael · 04-25-2008, 07:54 AM

I was at LEAST expecting a reply xD

So, perhaps I should just take it up to a Computer Technician for them to have a look at it? I am unsure what is wrong and I have asked at two communities. Once here, once elsewhere. I still have no answer.

dai · 04-25-2008, 01:07 PM

check the device is enabled in the bios
in the device manager click on view at the top and then in the dropdown
show hidden devices
then check for any yellow alongside of anything
the driver is here
http://www.softwarepatch.com/utilities/sis7012.html

xkael · 04-26-2008, 08:29 AM

Thank you for the reply :)

I am yet to check the device is enabled in the BIOS, however, when I went into the Device Manager and checked the "Hidden Devices" I found a new section with a question mark next to it. The category is "Other Devices" and in it, is "Multimedia Audio Controller". After checking this ones information, it came up with this:

Quote:

The drivers for this device are not installed. (Code 28)

To reinstall the drivers for this device, click Reinstall Driver.

Unsure if that helps or not. Do you think this could be it? I have created a screenshot for you of the device manager. It is below.

Also, when attempting to download the driver, it comes up with an error. I have screenshotted that also. It is below.

dai · 04-26-2008, 10:51 AM

cannot read the error box

xkael · 04-27-2008, 03:37 AM

Very sorry.

I have attached the error message below. When pressing "Okay" it then shuts down the installation.

dai · 04-27-2008, 03:51 PM

is pnp enabled in the bios

xkael · 04-28-2008, 02:36 AM

From what I could see in the BIOS, PnP is enabled.

As for the Audio Device, I have no idea which one it is.

dai · 04-28-2008, 10:58 AM

this will tell you what the unkown devices are
http://www.zhangduo.com/udi.html
when you see that many usually the m/b setup disk has not been run

04-23-2008, 06:23 AM	#2 (permalink)
xkael Registered User Join Date: Apr 2008 Posts: 6 OS: XP +SP2	Re: No sound on computer - please help! I guess nobody can help?

04-25-2008, 07:54 AM	#3 (permalink)
xkael Registered User Join Date: Apr 2008 Posts: 6 OS: XP +SP2	Re: No sound on computer - please help! I was at LEAST expecting a reply xD So, perhaps I should just take it up to a Computer Technician for them to have a look at it? I am unsure what is wrong and I have asked at two communities. Once here, once elsewhere. I still have no answer.

04-25-2008, 01:07 PM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,680 OS: win 7 32x 64x rtm	Re: No sound on computer - please help! check the device is enabled in the bios in the device manager click on view at the top and then in the dropdown show hidden devices then check for any yellow alongside of anything the driver is here http://www.softwarepatch.com/utilities/sis7012.html __________________

04-26-2008, 10:51 AM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,680 OS: win 7 32x 64x rtm	Re: No sound on computer - please help! cannot read the error box __________________

04-27-2008, 03:51 PM	#8 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,680 OS: win 7 32x 64x rtm	Re: No sound on computer - please help! is pnp enabled in the bios __________________

04-28-2008, 02:36 AM	#9 (permalink)
xkael Registered User Join Date: Apr 2008 Posts: 6 OS: XP +SP2	Re: No sound on computer - please help! From what I could see in the BIOS, PnP is enabled. As for the Audio Device, I have no idea which one it is.

04-28-2008, 10:58 AM	#10 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,680 OS: win 7 32x 64x rtm	Re: No sound on computer - please help! this will tell you what the unkown devices are http://www.zhangduo.com/udi.html when you see that many usually the m/b setup disk has not been run __________________