My computer's sound does not work.

Phranq Ahz · 04-13-2008, 04:28 PM

I just bought a Dynex DX-SC51 sound card not too long ago, and I followed the installation instructions and it does not work. I had my computer off, inserted the card into the PCI slot, then ran the setup disc. It says the following: "Undetermine card! Do not click cancel on device manager! OS not support!" I have no idea what to do.
Here's some of my system information:
Operating system - Windows XP Home Edition SP2
System manufacturer - Compaq Presario 061
Processor - Intel Celeron CPU 2.70 GHz
Motherboard - MS-6577 Ver. 4.1
Please help!

**Deleted090308** · 04-13-2008, 06:05 PM

Welcome to TSF.

Have you been using onboard sound until now?
If so - uninstall the audio driver in Device manager.
Then restart the computer, enter BIOS (tap <F1>) and disable the onboard sound.

>> steps 1 and 2, described here: http://h10025.www1.hp.com/ewfrf/wc/d...390&rule=40463

Restart the computer and install this driver: http://www.viaarena.com/default.aspx...0&SubCatID=107

Phranq Ahz · 04-14-2008, 09:54 PM

I haven't had sound at all. My computer says it has an onboard sound card, but it's never worked. I had it on and I had a driver installed and it didn't work. As for the new sound card, the computer is basically not acknowledging the fact that it exists.

**Deleted090308** · 04-15-2008, 01:38 AM

Move the card to another PCI slot.

Look in Device manager (Click Start >> Run >> Type devmgmt.msc and click OK).
Any yellow or red "marks" there?

Phranq Ahz · 04-16-2008, 04:03 PM

I've tried moving the card before. As for the Device Manager, there aren't any red or yellow marks there.

**Deleted090308** · 04-16-2008, 04:19 PM

Try the card in another computer to see if it's OK.
Also - try another PCI card in your computer to see if the motherboard is OK.

steven420 · 04-16-2008, 04:29 PM

If you have onboard sound it might be over riding your new pci card make sure to disable it in device manager

**EDIT** ignore this i didnt fully read eneles 2nd post...

04-13-2008, 04:28 PM	#1 (permalink)
Phranq Ahz Registered User Join Date: Apr 2008 Posts: 4 OS: Windows XP Service Pack 2	My computer's sound does not work. I just bought a Dynex DX-SC51 sound card not too long ago, and I followed the installation instructions and it does not work. I had my computer off, inserted the card into the PCI slot, then ran the setup disc. It says the following: "Undetermine card! Do not click cancel on device manager! OS not support!" I have no idea what to do. Here's some of my system information: Operating system - Windows XP Home Edition SP2 System manufacturer - Compaq Presario 061 Processor - Intel Celeron CPU 2.70 GHz Motherboard - MS-6577 Ver. 4.1 Please help!

04-13-2008, 06:05 PM	#2 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: My computer's sound does not work. Welcome to TSF. Have you been using onboard sound until now? If so - uninstall the audio driver in Device manager. Then restart the computer, enter BIOS (tap <F1>) and disable the onboard sound. >> steps 1 and 2, described here: http://h10025.www1.hp.com/ewfrf/wc/d...390&rule=40463 Restart the computer and install this driver: http://www.viaarena.com/default.aspx...0&SubCatID=107

04-14-2008, 09:54 PM	#3 (permalink)
Phranq Ahz Registered User Join Date: Apr 2008 Posts: 4 OS: Windows XP Service Pack 2	Re: My computer's sound does not work. I haven't had sound at all. My computer says it has an onboard sound card, but it's never worked. I had it on and I had a driver installed and it didn't work. As for the new sound card, the computer is basically not acknowledging the fact that it exists.

04-15-2008, 01:38 AM	#4 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: My computer's sound does not work. Move the card to another PCI slot. Look in Device manager (Click Start >> Run >> Type devmgmt.msc and click OK). Any yellow or red "marks" there?

04-16-2008, 04:03 PM	#5 (permalink)
Phranq Ahz Registered User Join Date: Apr 2008 Posts: 4 OS: Windows XP Service Pack 2	Re: My computer's sound does not work. I've tried moving the card before. As for the Device Manager, there aren't any red or yellow marks there.

04-16-2008, 04:19 PM	#6 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: My computer's sound does not work. Try the card in another computer to see if it's OK. Also - try another PCI card in your computer to see if the motherboard is OK.

04-16-2008, 04:29 PM	#7 (permalink)
steven420 Registered User Join Date: Apr 2008 Posts: 2 OS: Windows Vista SP1 x64	Re: My computer's sound does not work. If you have onboard sound it might be over riding your new pci card make sure to disable it in device manager EDIT ignore this i didnt fully read eneles 2nd post...