Sound problems on a new build

cvitullo · 02-15-2008, 07:33 PM

My audio won't play. The speakers are on, at full volume, and nothing is coming out. I know it's not a speaker or wiring issue because the audio driver test (the stereo white noise) works and is audible, but games and videos don't have sound.

**oldmn** · 02-15-2008, 07:45 PM

Go into your control panel to sound and multimedia into the audio tab and make sure the sound card you are using is listed as the prefered device and then check the box at the bottom to use only the prefered device.
and see if that works.

cvitullo · 02-15-2008, 10:12 PM

nope, i actually had a different driver for audio, made by gigabyte (i have a gigabyte motherboard), but it was trying to use an ATI digital audio thing. i disabled that, restarted, and now i still don't have audio.

**oldmn** · 02-15-2008, 10:37 PM

Let me get this straight you have added a sound card?
Have you disabled the on-board sound in the bios.
What you will need to do is go into the control panel to System to Hardware manager look for the sound device disable it.
Restart your computer go into the bios and disable the on-board sound.
boot on into windows and let if find new hard ware when it ask for your drive disk insert the disk that came with the sound card.

cvitullo · 02-15-2008, 10:42 PM

no no, it's just the integrated audio. i don't know what it's talking about, i guess it's reading my ati video card as a sound card or something, that's the only ati thing i have installed.

**oldmn** · 02-15-2008, 10:46 PM

What motherboard are you using?

cvitullo · 02-15-2008, 10:59 PM

http://www.newegg.com/product/produc...82E16813128056
this un.
normal drivers.

**oldmn** · 02-16-2008, 08:25 AM

Looking at the drive file for your board HERE it is named realtek azalia-ati.
What we will try now is make sure the sound is enabled in the bios .
Go in to control panel to system to hardware manager and look for the sound and multimedia. right click on it and and disable it.
Restart your system and windows should find new hardware when it ask if you want to use existing drives select no and insert your MOB cd in the drive and point it to the audio drive file on the cd. and let it reinstall the drivers from there.

cvitullo · 02-16-2008, 06:01 PM

nope, it's enabled in the bios, and like i said, it works on the tests in the driver configuration.

cvitullo · 02-16-2008, 07:19 PM

also, i reinstalled the drivers, as suggested. but it still doesn't work...

**oldmn** · 02-16-2008, 07:51 PM

One other thing go into control panel to the CMI audio config
there will be a device settings box make sure your sound card is listed here. then goto the main settings and make sure it is configured for your speaker setup.

cvitullo · 02-17-2008, 06:41 PM

windows update listed some "optional hardware updates" for the audio device listed, the ati hdmi audio. i'm installing that, hopefully that solves it...

cvitullo · 02-18-2008, 12:10 PM

nope, they installed, and even tho CoD 4 demo now boots (it said "could not initialize sound"), there's still no sound anywhere.

cvitullo · 02-18-2008, 07:49 PM

i tried the steps in "sound problems? try this first." and the "Microsoft Universal Audio Architecture (UAA) Bus" isn't there. i tried to update the drivers from the Gigabyte website, but it still says "Unknown Device." I'm starting to get sick of this problem...

**oldmn** · 02-19-2008, 09:03 AM

With all the things that you done you likely have a bad board.

02-15-2008, 07:33 PM	#1 (permalink)
cvitullo Registered User Join Date: Jan 2008 Posts: 58 OS: XP/Vista SP1/7/Ubuntu 8.10	Sound problems on a new build My audio won't play. The speakers are on, at full volume, and nothing is coming out. I know it's not a speaker or wiring issue because the audio driver test (the stereo white noise) works and is audible, but games and videos don't have sound.

02-15-2008, 07:45 PM	#2 (permalink)
oldmn TSF Enthusiast Join Date: Oct 2005 Location: Gig Harbor Wa Posts: 2,150 OS: XP Pro SP3 X 3 My System	Re: Sound problems on a new build Go into your control panel to sound and multimedia into the audio tab and make sure the sound card you are using is listed as the prefered device and then check the box at the bottom to use only the prefered device. and see if that works. __________________ AVG \| MEMTEST86 \| Zone Alarm \| XXCLONE \| Adaware \| Beyond Compare \| Everest If TSF has helped you, Tell us about it! or Donate to help keep the site up! Sorry no PM's for problems.[/center]

02-15-2008, 10:12 PM	#3 (permalink)
cvitullo Registered User Join Date: Jan 2008 Posts: 58 OS: XP/Vista SP1/7/Ubuntu 8.10	Re: Sound problems on a new build nope, i actually had a different driver for audio, made by gigabyte (i have a gigabyte motherboard), but it was trying to use an ATI digital audio thing. i disabled that, restarted, and now i still don't have audio.

02-15-2008, 10:37 PM	#4 (permalink)
oldmn TSF Enthusiast Join Date: Oct 2005 Location: Gig Harbor Wa Posts: 2,150 OS: XP Pro SP3 X 3 My System	Re: Sound problems on a new build Let me get this straight you have added a sound card? Have you disabled the on-board sound in the bios. What you will need to do is go into the control panel to System to Hardware manager look for the sound device disable it. Restart your computer go into the bios and disable the on-board sound. boot on into windows and let if find new hard ware when it ask for your drive disk insert the disk that came with the sound card. __________________ AVG \| MEMTEST86 \| Zone Alarm \| XXCLONE \| Adaware \| Beyond Compare \| Everest If TSF has helped you, Tell us about it! or Donate to help keep the site up! Sorry no PM's for problems.[/center]

02-15-2008, 10:42 PM	#5 (permalink)
cvitullo Registered User Join Date: Jan 2008 Posts: 58 OS: XP/Vista SP1/7/Ubuntu 8.10	Re: Sound problems on a new build no no, it's just the integrated audio. i don't know what it's talking about, i guess it's reading my ati video card as a sound card or something, that's the only ati thing i have installed.

02-15-2008, 10:46 PM	#6 (permalink)
oldmn TSF Enthusiast Join Date: Oct 2005 Location: Gig Harbor Wa Posts: 2,150 OS: XP Pro SP3 X 3 My System	Re: Sound problems on a new build What motherboard are you using? __________________ AVG \| MEMTEST86 \| Zone Alarm \| XXCLONE \| Adaware \| Beyond Compare \| Everest If TSF has helped you, Tell us about it! or Donate to help keep the site up! Sorry no PM's for problems.[/center]

02-15-2008, 10:59 PM	#7 (permalink)
cvitullo Registered User Join Date: Jan 2008 Posts: 58 OS: XP/Vista SP1/7/Ubuntu 8.10	Re: Sound problems on a new build http://www.newegg.com/product/produc...82E16813128056 this un. normal drivers.

02-16-2008, 08:25 AM	#8 (permalink)
oldmn TSF Enthusiast Join Date: Oct 2005 Location: Gig Harbor Wa Posts: 2,150 OS: XP Pro SP3 X 3 My System	Re: Sound problems on a new build Looking at the drive file for your board HERE it is named realtek azalia-ati. What we will try now is make sure the sound is enabled in the bios . Go in to control panel to system to hardware manager and look for the sound and multimedia. right click on it and and disable it. Restart your system and windows should find new hardware when it ask if you want to use existing drives select no and insert your MOB cd in the drive and point it to the audio drive file on the cd. and let it reinstall the drivers from there. __________________ AVG \| MEMTEST86 \| Zone Alarm \| XXCLONE \| Adaware \| Beyond Compare \| Everest If TSF has helped you, Tell us about it! or Donate to help keep the site up! Sorry no PM's for problems.[/center]

02-16-2008, 06:01 PM	#9 (permalink)
cvitullo Registered User Join Date: Jan 2008 Posts: 58 OS: XP/Vista SP1/7/Ubuntu 8.10	Re: Sound problems on a new build nope, it's enabled in the bios, and like i said, it works on the tests in the driver configuration.

02-16-2008, 07:19 PM	#10 (permalink)
cvitullo Registered User Join Date: Jan 2008 Posts: 58 OS: XP/Vista SP1/7/Ubuntu 8.10	Re: Sound problems on a new build also, i reinstalled the drivers, as suggested. but it still doesn't work...

02-16-2008, 07:51 PM	#11 (permalink)
oldmn TSF Enthusiast Join Date: Oct 2005 Location: Gig Harbor Wa Posts: 2,150 OS: XP Pro SP3 X 3 My System	Re: Sound problems on a new build One other thing go into control panel to the CMI audio config there will be a device settings box make sure your sound card is listed here. then goto the main settings and make sure it is configured for your speaker setup. __________________ AVG \| MEMTEST86 \| Zone Alarm \| XXCLONE \| Adaware \| Beyond Compare \| Everest If TSF has helped you, Tell us about it! or Donate to help keep the site up! Sorry no PM's for problems.[/center]

02-17-2008, 06:41 PM	#12 (permalink)
cvitullo Registered User Join Date: Jan 2008 Posts: 58 OS: XP/Vista SP1/7/Ubuntu 8.10	Re: Sound problems on a new build windows update listed some "optional hardware updates" for the audio device listed, the ati hdmi audio. i'm installing that, hopefully that solves it...

02-18-2008, 12:10 PM	#13 (permalink)
cvitullo Registered User Join Date: Jan 2008 Posts: 58 OS: XP/Vista SP1/7/Ubuntu 8.10	Re: Sound problems on a new build nope, they installed, and even tho CoD 4 demo now boots (it said "could not initialize sound"), there's still no sound anywhere.

02-18-2008, 07:49 PM	#14 (permalink)
cvitullo Registered User Join Date: Jan 2008 Posts: 58 OS: XP/Vista SP1/7/Ubuntu 8.10	Re: Sound problems on a new build i tried the steps in "sound problems? try this first." and the "Microsoft Universal Audio Architecture (UAA) Bus" isn't there. i tried to update the drivers from the Gigabyte website, but it still says "Unknown Device." I'm starting to get sick of this problem...

02-19-2008, 09:03 AM	#15 (permalink)
oldmn TSF Enthusiast Join Date: Oct 2005 Location: Gig Harbor Wa Posts: 2,150 OS: XP Pro SP3 X 3 My System	Re: Sound problems on a new build With all the things that you done you likely have a bad board. __________________ AVG \| MEMTEST86 \| Zone Alarm \| XXCLONE \| Adaware \| Beyond Compare \| Everest If TSF has helped you, Tell us about it! or Donate to help keep the site up! Sorry no PM's for problems.[/center] Last edited by oldmn; 02-19-2008 at 09:05 AM.